Keap vs MasterControl Quality Excellence

RATING:

4.1

(1266)

Keap has 1266 reviews and a rating of 4.11 / 5 stars vs MasterControl Quality Excellence which has 391 reviews and a rating of 4.52 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (1266)
4.5 (391)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 2, 2024
March 11, 2024
Pros/Cons
  • Pros

  • It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.
  • The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.
  • Cons

  • Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.
  • When linkedin changed their url format I was stuck with over 3000 records with bad url's.
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  • Pros

  • What we liked most about this product was the ease of use for employees.
  • Best thing is E-forms-you can build any form that you use manually as electronic form with tracking. Best Validation support with TOQ and TPQ.
  • Cons

  • A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.
  • New users have a difficult time adopting the system. There is a steep learning curve for both users and admins.
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Pricing Range
$
$
$
$
$
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Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos