Zendesk

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Ratings & Reviews

Overall Rating

4.10 / 5 (1,062)

4.35 / 5 (2,374)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 7, 2020

June 28, 2020

Pros/Cons

  • Pros

  • The interface is great and the creation of campaigns is easy

  • Mobile handshake is easy, quick and efficient. I can get my leads in quick and send them my contact information within seconds. This saves me so much time and I love that.

  • Cons

  • The initial setup of this software can be a little tedious. It takes time and effort, but once it is set up correctly it really is easy to use.

  • Confusing to learn if first starting out. But once you get the hang of it it seems very easy to utilize and be able to work with.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

5 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots