Features that can have real importance to the company. Easy to use with many helpful options and tips.

A bit expensive and sometimes hard to customized features for your company.

UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices

Private DMs on and off feature and maybe a little more reports to help sort through data

InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.

I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard.

We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business.

Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.