Insightly CRM

Zoho Desk

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Ratings & Reviews

Overall Rating

3.95 / 5 (482)

4.50 / 5 (1,614)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

August 4, 2020

July 27, 2020

Pros/Cons

  • Pros

  • Insightly was very easy to use and had a number of great features. The UI was very practical and easy on the eye..

  • Easy to use, the free version is pretty robust, and there is no “click here to upgrade” clickbait. The iphone and iPad app is really good even on the free version.

  • Cons

  • i really dont have a dislike except for the pricing- but it accomplishes what i need it for

  • It's useful but overall we found it wasn't "easy" enough to use and it wasn't adopted consistently among everyone in our Company.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots