# Insightly Service Software Reviews, Demo & Pricing - 2026 > Review of Insightly Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/insightly-service-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Insightly Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Insightly Service 2026: Benefits, Features & Pricing Wondering if Insightly Service is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Insightly Service 4.0 [(2)](https://www.softwareadvice.com/crm/insightly-service-profile/#reviews) Pricing Starting at $29.00 per month ### About Insightly Service Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success. Wondering if Insightly Service is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Insightly Service User Interface ## Popular Insightly Service Alternatives Main Product Insightly Service 4.0 [(2)](https://www.softwareadvice.com/crm/insightly-service-profile/#reviews) Ratings Breakdown - 3.0Ease of use - 3.50Value for money - 3.50Customer support - 4.0Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Insightly Service Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Insightly Service Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Insightly Service Activity Tracking Analytics API Autoresponders Customer Database Customer Portal Customer Support Dashboard Drag & Drop Multi-Channel Communication Performance Metrics Real-Time Monitoring Real-Time Notifications Real-Time Updates Self Service Portal Single Sign On Support Ticket Management Support Ticket Tracking Third-Party Integrations Ticket Management ## Insightly Service User Reviews Overall Rating 4.0 Ratings Breakdown 5 50% 4 0% 3 50% 2 0% 1 0% Secondary Ratings Ease of Use 3.0 Value for money 3.5 Customer support 3.5 Functionality 4.0 Have you used Insightly Service and would like to share your experience with others? RS Ross S. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed October 2022 Insightly Service - Technical Support 5 Overall, everything has been performing as expected Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: OUr primary Support person has easy access to client requests and the ability to track resolutions. Cons: The setup and integration took a little bit of customization but it wasn't horrible. Getting notifications took a bit more. Reasons for choosing Insightly Service Integration with Insightly CRM Vendor Response Thanks for sharing your feedback, Ross. It's great to hear you're able to better track resolutions and manage client requests. We would love to hear more about your experience with Insightly Service. If you're interested, please email rewards@insight.ly! Replied October 2023 Read More JV Jim V. Verified reviewer Facilities Services 11-50 employees Used daily for less than 6 months Review source Reviewed September 2023 NOT good for field service organizations! 3 We needed to organize and make more efficient our boiler service technicians. Insightly gave a few benefits but when it came to day to day organization and reprioritizing, etc... it was difficult or impossible to get it to function in an easy to use, effective way. NOT READY FOR PRIME TIME! Ratings Breakdown 2 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: We use Insightly CRM so naturally we wanted to use Insightly Service to create a better orgainzed field service group to manage maintenance and repairs needed at customer sites. But it could not do what we needed. What do I mean by field service? We are a boiler installation and maintenance company. Cons: Poor design: Each ticket has the ability to assign Tasks BUT the Service Administrator has no ability to see what Tasks have already been assigned for that Ticket. Looking at work already assigned was hard because there is no calendar in the Service App or Portal. Why? There is one in CRM. There is no way to initiate Service Invoices! It collects hours spent but it is as though they think all service work is FREE to customers. No, it is not!!Was there any help differentiating between customers with service contracts and without? NO. Could we create an instant invoice (from technician notes) by putting in an item from a dropdown list with pricing where we could select a task or a part and put it into an invoice. NOEvery time we said--make Service better by adding X, Support said, "Oh, you need to buy App Connect". But this is a feature that every other Field Service program has. They did not respond. App Connect costs way too much money anyway. Why are we trying to help them make this a Field Service application when they really are not able to listen to fundamental modification suggestions. Reasons for choosing Insightly Service Linkage to Insightly CRM and cost. It was a mistake. The others have so many useful features that Insightly Service does not have. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **122** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **120** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **21** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Insightly Service with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice