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Overall customer rating: Customer rating:

 (337)

 (1572)

Recommended by: Recommended by:

94% of users

93% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

Monthly or annual subscription fee for each user login; discounts for annual subscribers. Free edition with limited applications also available.

A monthly subscription fee is paid for each user login.

Contract term: Contract term:

Subscription renewed monthly or annually.

No contract required.

Upfront costs: Upfront costs:

Additional fees for optional training services provided through partner. If you purchase at least three licenses, users have access to the customer success team, which offers phone-based onboarding sessions at no additional costs.

Fees apply for professional implementation services provided through a Zoho partner. These services include special integrations, customizations and data migration and de-duplication. Costs vary significantly depending on customer needs.

Recurring costs: Recurring costs:

None, beyond subscription fees.

No recurring costs beyond annual or monthly subscription fees.

What does it cost?: What does it cost?:

Applications:

Marketing automation:

Sales automation:

Customer service/support:

Call center:

Social CRM:

Web self-service:

Lead/opportunity management:

Support:

Phone support: Phone support:

Not offered.

24/7 toll-free, worldwide phone support is included in the subscription fee for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.

Online case submission: Online case submission:

Included in subscription fee.

Online case submission with two-day response time is included for all editions. Faster response time (within 24 hours) is available for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.

Online support options: Online support options:

Help website and knowledge base, including instructional videos and webinars, included with subscription fee.

A help website, knowledge base and community is available to all customers. Access to a customer self-service portal with the ability to track support requests is included with “Professional” and “Enterprise” editions.

Training: Training:

“Getting Started” online catalogue and other training resources included in subscription fee. Additional training through partner can be purchased.

A “Getting Started” online catalogue and other training resources, including webinars and online courses, are available for free to all customers.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.