Instant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface.

No app yet.

Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

There is nothing that I dislike for now.

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

The "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone.

Overall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow.

Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats).

Missing some features that competitors have, like session replays and touch heatmaps If you’re in the market for a crash-reporting tool, this is the one. It’s not as expensive as bigger solutions, yet still delivers and provides great insights for devs.

The best thing InstaBug has going for them is the ease of integrating into existing software. Getting InstaBug added to our iOS and Android apps was a breeze. It creates an overlay on our apps that don't directly affect our software which is great. Adding questions and feedback prompts are easy with the website. Working with the InstaBug developers with issues that come up is fantastic, they have an open channel directly with individual workers at the company.

Since they support so many platforms and codebases, they occasionally have a few of their own bugs that make it through the cracks. They make up for this with quick response time and they push out fixes very quickly for a company.

I have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!

It’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports.

The way the user can talk and show the application when report a bug or a suggestion.

Quick feedback from our active users that helped us improve our product.

Rich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths

The in-app chat, it's costly to get the whole support team on it to support our customers on the app.

Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

Catching exceptions, bug reports, technical customer support.

It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever. The customer service is amazing, responses within few seconds-minutes.

Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).

I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Since errors and bugs can happen across many different devices and users, it's very important to replicate the issue that has been reported. If the user is unable to supply sufficient information, the development team will not be able to replicate and resolve.

User insight

Simple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.

Fluent communication with software developers.

In app communication, no need to use another app or software. Link with Trello is also great. Easy to read dashboard.

Shaking needs to be quite abrupt to make Instabug start. Insertion of a screen shot did not work well (I think now it has been solved).

Fasy and easy way for bug reporting and user engagement.

The integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!

I think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!

Getting feedbacks from customer Getting feedbacks from QA team Getting network logs to check the backend interaction

The solution is not integrated with Unity out of the box The solution doesn't work in VR, it opens a normal activity which is not stereo

Very easy to drag and drop into existing apps and get actionable feedback

Much of the UX assumes public-facing software, which doesn't quite match our internal use case where a given user may not necessarily use the same device again

Features and how specific it is. You are able to quickly trace a bug to its origin without much delay.

Difficulty to configure and read the logs. Especially logs related to http requests and connections.

Instabug is definitely the most painless way to get feedback from users/beta testers , with 1 line of code, I can enjoy reporting bugs

The bug and errors detecting is magnificent and it's developer friendly, the integration is very easy and the statistics dashboard is easy to read

The prices are high, the free trial period is very short and , You can add a free plan for users with less features

if you want to get help from your user and receive bugs or improvements, it's your service! the SDK can be installed whitin minutes

it can be a little bit expensive if you want to have better features

Crash reporting and screen recording Screenshot editing

Umm, I think there is nothing that I didnt like about Instabug

crash report , contact the users

I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information.

The cost , it's really problem in the first launching the app just it the obstacle in the software .

The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data

The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data but needs more tool tips

I like using Instabug, however would like to have more features for users / testers in order to highlight / describe an issue.

Anyone can participate in testing and improve the product

it is not easy to highlight a feature / describe an issue visually on the app, that is required an attention