It has exceeded my expectations and I'm so glad we switched over to the Intelligent Reach platform. It has been a game changer for our shopping strategy and allows so much more control of our feeds vs what we had previously. We still haven’t unlocked its full potential for each channel but if our first year is anything to go by the overall potential IR gives our digital marketing efforts us is huge.

Quick & easy to implement with a user friendly interface. I love that we have the ability to share and set up feeds quickly, as well as identify and fix mistakes in existing product data and assign lables for better managment in each platform.

Like any new tool it took us a while to fully understand its potential as there are so many features of the IR platform and we are still learning. This isn’t necessary a downfall - just wish we had more time to become super users of the platform and everything it can do.

I have used Intelligent Reach in two different companies and have always found them great to work with.

Takes the stress out of product feed management. Any company spending money on Google Shopping should be using a feed management agency and Intelligent Reach do a great job.

The dashboard could be a little easier to navigate / use but it is straight forward once you know how.

I wouldn't recommend them.

Customer support is excellent, there is always someone to help you out. Almost 24x7

The price, there are other integration platforms that would charge you less than 30%. Intelligent Reach also tries to lock you in for 12 months contracts regardless of the volume of sales you have on marketplaces which is abusive.

Intelligent Reach has made it easier for ASICS to be present on different marketplaces. The team has a good understanding about the nature of each marketplace and makes the integration process seamless. With many systems involved there can be issues once in a while but the team is quick at identifying and resolving issues. The customer service team and account managers are very prompt making it easier to for us to rectify any ongoing issues or addressing concerns.

This software makes it easy to control all marketplace channels through one platform. Its easy to switch between different marketplaces and make changes to products/product feed via setting up rules and exclusions. Categories can be easily mapped to products via this software. The presence of performance reports gives us better insight into product performance.

The test environment should be made available for all marketplaces at all times. Performance reports can be refined a bit more specific to each marketplace. (Should be able to easily export these reports)

I use Intelligent Reach to manage the feeds of my clients primarily for Google Shopping. Their source feeds are just about good enough to be used for Shopping but with IR, i can take it to the next level and improve their data.

I liket hat the rules system makes logical sense. It uses a If, Then, Else system that makes it very easy to manipulate your feed data. I also like the Dashboard overviews that we can use to determine where we have and feed issues. Especially for large feeds. I like the range of available feed outputs that we can produce. I have not encountered a feed output issue that could not be solved. Their Support team is always on hand to help if you ever need it.

The way categories are mapped from your source feed to the master feed is slow and a little annoying. But once set up, it works fine. Only when you have new products with new product types, then it gets tedious as you need to keep checking and assigning the categories to new product types. There is no way to add in a secondary feed yourself at the moment. This needs to be dine by the support team. They are usually quick with this but its annoying that a basic feature like this is not available.