All Intercom Reviews
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Intercom Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.3
Value for money
4
Functionality
4.4
Pros
"We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues."
"Intercom’s live chat and auto message options let us keep in touch with leads who came to our design portfolio and transformed passersby into serious inquiries."
"Having a live AI-powered support chat available 24/7 is an incredibly useful tool for many businesses. Whenever customers have questions, the chat can try to help even in off-hours."
Cons
"It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM"
"Searching Links in intercom is quite difficult."
"Intercom is great for mid-sized and larger businesses, but its approach and pricing structure aren't as well suited to startups or small businesses that don't have a dedicated support or sales team."
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