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Intercom vs TeamSupport
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4 / 5
4.4 / 5
Customer Support
4.3 / 5
4.5 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
March 25, 2025
January 21, 2025
Pros/Cons
Pros
- The ease of interaction with customers and potential customers is undoubtedly very good, we managed to engage campaigns and prospect sales through the application.
- Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.
- We love the ability to chat with all users currently on our site. This helps us walk new users through the process and help our conversion rate significantly.
Cons
- Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.
- A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.
- Their customer service is one of the worst I've ever seen. It takes them days just to give an answer that "someone will get back to you" and no one does, even after weeks.
Pros
- There are a couple of enhancements I'd like which have more to do with ease of use and not anything that compromises the integrity of our use. I'm a visual person, so take that comment as you wish.
- I like how the program overall is very organized, easy to use, and responsive. Real time reporting is great to see how you and your coworkers are doing.
- The customer service portal is very easy to use and gave me confidence immediately. Commercial capabilities in real time are a great advantage and solid reports are very functional.
Cons
- Despite that, there are the odd instances of slowness or degraded performance.
- The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.
- I often have trouble locating previous tickets using the search feature.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
2 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
