InvGate Service Desk Software


InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.

InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. 

InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.

Change Approval
Change Approval
Change Approval
Dashboard Analytics
Dashboard Analytics
Gamification
Gamification
Incident Problem Change
Incident Problem Change
Self Service Portal
Self Service Portal
Workflow Designer
Workflow Designer

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



64 Reviews of InvGate Service Desk

Overall rating

4.5 / 5 stars

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Spencer from MongoDB Inc.

Specialty:  Software / IT

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Invgate Review. Great product!

Pros

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Love this!

Cons

I think the ticketing system is not really flexible, I mean does not have a so much options when doing things in ticketing.

Review Source

Nikolay from ScienceSoft

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Pros

This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence.

Cons

I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints.