--- title: "InvGate Service Management Software Reviews, Demo & Pricing - 2026" description: "Review of InvGate Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/invgate-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / InvGate Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/invgate-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/invgate-profile/alternatives/) # InvGate Service Management Review From $17-$40/year Free trial 30 days 3 plans Wondering if InvGate Service Management is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview InvGate Service Management 4.6 [(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/) Pricing Starting at $17.00 per year ### About InvGate Service Management InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone. Wondering if InvGate Service Management is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## InvGate Service Management User Interface ## Popular InvGate Service Management Alternatives Main Product InvGate Service Management 4.6 [(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.48Value for money - 4.64Customer support - 4.48Functionality Pricing Starting at $17.00 per year Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18804)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3470)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## InvGate Service Management Pricing and Plans Starting price: $17.00 per year Free Trial Free Version Starter $17.00 per year Plan includes: - Configuration - Self-Service Portal - Cloud Deployment - Unlimited Free Users - SSO integration - Ticket Management - Knowledge Base - Approval Management Pro $40.00 per year Plan includes: - ITIL Automation - Enhanced Support - Custom Domain With SSL - Reports and Analytics - Incident Management - Knowledge Management - Customer Success Manager - Onboarding and Training Enterprise Pricing available upon request Plan includes: - On-Premise Hosting - Concurrent Licensing - Advanced Security Configuration - SAML Support - Gamification - Problem Management - Change Management - Critical Incident & Trauma Response Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## InvGate Service Management Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of InvGate Service Management Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Automated Routing Availability Management Call Center Management Client Portal Collaboration Tools Commenting/Notes Configurable Workflow Configuration Management Contract/License Management Customer Complaint Tracking Customer Service Analytics Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Document Storage Drag & Drop Email Alerts Email Management Email Templates Feedback Management Help Desk Management Incident Management Interaction Tracking Issue Tracking IT Asset Tracking IT Reporting Key Performance Indicators Knowledge Base Management Knowledge Management Macros/Templated Responses Monitoring Multi-Channel Communication Multi-Language Performance Metrics Procurement Management Project Management Real-Time Reporting Real-Time Updates Release Management Reporting/Analytics Role-Based Permissions Routing Search Service Catalog Service Reporting Social Media Integration SSL Security Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management Workflow Management ## InvGate Service Management Integrations Zapier Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review FileWave Integration rated undefined from -1 review Invgate Asset Management Integration rated undefined from -1 review See all 26 integrations ## InvGate Service Management User Reviews Overall Rating 4.6 Ratings Breakdown 5 69% 4 26% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.5 Fernando M. Verified reviewer Hospitality 501-1000 employees Used daily for less than 2 years Review source Reviewed October 2019 Organize the work and give us greater control of the solutions. 5 Ratings Breakdown 5 Ease of use 5 Functionality Previously 4 Pros: It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time. Cons: We could not find an automatic report by mail with the detailed summary of all the work separated by admin users. Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed April 2021 Review 4 It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Your tracking tickets and SLA. Its essential to achieve your goals. Cons: This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed. Reasons for switching to InvGate Service Management For cost Read More Adrián Fernando R. Verified reviewer Hospitality 501-1000 employees Used daily for less than 2 years Review source Reviewed October 2019 Simple but not least robust 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about this software is its simplicity. However, it's robust at the same time. Cons: It's still difficult to find some older request made by different users and collaborators. Read More la luis a. Verified reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed April 2023 An excellent option for service desk. 4 It is a highly recommended option, and they also provide quite efficient support. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience. Cons: In general, there is nothing that I dislike. I think it is an excellent option. Reasons for choosing InvGate Service Management Its low cost and easy handling with a friendly interface. Read More VR Verified Reviewer Internet 1001-5000 employees Used daily for less than 2 years Review source Reviewed August 2018 Easy to Create Ticket, rocky metrics creation 4 Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email. Ratings Breakdown 4 Ease of use 4 Functionality Pros: I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking. I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client. Cons: I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer. Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed July 2018 satisface to use a easy software 4 Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: it is a very easy software to use and configure, adapt to our business needs. provides stability in the ejecution process, the time customer support its satisfactory its is softwate that is kept in constant updates Cons: the relationship Price vs Product it's not agreement. the report module its very complicate to use and configure, dara extraction is complicated Read More JU Jeffrey U. Verified reviewer Used daily for more than 2 years Review source Reviewed April 2018 The most flexible help desk software ever written. If you can think it, it will do it. 5 Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made. Cons: Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long. Read More VR Verified Reviewer Hospitality 501-1000 employees Used daily for less than 2 years Review source Reviewed February 2019 Usefull application 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is worth investing in an application of these characteristics Cons: It would be very useful if it could identify and avoid duplicating similar claims. Read More Lucas M. Verified reviewer Financial Services 1001-5000 employees Used daily for less than 6 months Review source Reviewed February 2019 Innovative functionality with social network format, totally intuitive. 4 We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. The support is constantly taking suggestions for improvements and working on them. Cons: The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users). Read More Lucas C. Verified reviewer Hospitality 501-1000 employees Used daily for less than 2 years Review source Reviewed March 2019 Usability at its best 5 We reduce telephone calls, improving the speed of response, through the use of the knowledge base. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best thing that Service Desk has is its dashboard and knowledge base. Cons: As a point to improve, I would incorporate project management for those requirements that require more time and resources. Read More Showing 1 - 10 of 108 Reviews [See All Reviews](https://www.softwareadvice.com/crm/invgate-profile/reviews/) ## InvGate Service Management Popular Comparisons [Salesforce Sales Cloud vs InvGate Service Management](https://www.softwareadvice.com/compare/2764-Salesforce/vs/19043-invgate/)[Zendesk Suite vs InvGate Service Management](https://www.softwareadvice.com/compare/19043-invgate/vs/26892-Zendesk/)[LiveChat vs InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/vs/livechat/)[LiveAgent vs InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/vs/liveagent/)[Freshdesk vs InvGate Service Management](https://www.softwareadvice.com/crm/freshdesk-profile/vs/invgate/)[Milvus vs InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/vs/milvus/)[HelpDesk vs InvGate Service Management](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/invgate/)[Tidio vs InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/vs/tidio-chat/)[Intercom vs InvGate Service Management](https://www.softwareadvice.com/crm/intercom-profile/vs/invgate/)[Odoo vs InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/vs/odoo/) [Compare All Alternatives](https://www.softwareadvice.com/crm/invgate-profile/alternatives/) ## Other Top Recommended Service Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (791) Recently recommended **5** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (296) Recently recommended **5** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times Stuck Between Options? 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