--- title: "InvGate Service Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of InvGate Service Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if InvGate Service Management is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/invgate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / [InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) / InvGate Service Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/invgate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/invgate-profile/alternatives/) # InvGate Service Management User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 74 reviews (69%) - 4 stars: 28 reviews (26%) - 3 stars: 6 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - InvGate Service Management delivers an effortless and credible services to clients and companies. - It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience. - Status of the tickets and who owns them works well. ## InvGate Service Management customer reviews Showing reviews 1-25 of 108 (page 1). ### Organize the work and give us greater control of the solutions. - Overall rating: 5/5 - Reviewer: Fernando M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time. #### Cons We could not find an automatic report by mail with the detailed summary of all the work separated by admin users. --- ### Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Your tracking tickets and SLA. Its essential to achieve your goals. #### Cons This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed. #### Reasons for switching to InvGate Service Management For cost --- ### Simple but not least robust - Overall rating: 5/5 - Reviewer: Adrián Fernando R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is its simplicity. However, it's robust at the same time. #### Cons It's still difficult to find some older request made by different users and collaborators. --- ### An excellent option for service desk. - Overall rating: 4/5 - Reviewer: luis a. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered It is a highly recommended option, and they also provide quite efficient support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience. #### Cons In general, there is nothing that I dislike. I think it is an excellent option. #### Reasons for choosing InvGate Service Management Its low cost and easy handling with a friendly interface. --- ### Easy to Create Ticket, rocky metrics creation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking. I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client. #### Cons I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer. Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names. --- ### satisface to use a easy software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros it is a very easy software to use and configure, adapt to our business needs. provides stability in the ejecution process, the time customer support its satisfactory its is softwate that is kept in constant updates #### Cons the relationship Price vs Product it's not agreement. the report module its very complicate to use and configure, dara extraction is complicated --- ### The most flexible help desk software ever written. If you can think it, it will do it. - Overall rating: 5/5 - Reviewer: Jeffrey U. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made. #### Cons Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long. --- ### Usefull application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is worth investing in an application of these characteristics #### Cons It would be very useful if it could identify and avoid duplicating similar claims. --- ### Innovative functionality with social network format, totally intuitive. - Overall rating: 4/5 - Reviewer: Lucas M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. The support is constantly taking suggestions for improvements and working on them. #### Cons The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users). --- ### Usability at its best - Overall rating: 5/5 - Reviewer: Lucas C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We reduce telephone calls, improving the speed of response, through the use of the knowledge base. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing that Service Desk has is its dashboard and knowledge base. #### Cons As a point to improve, I would incorporate project management for those requirements that require more time and resources. --- ### Excelente producto para la atención de Servicios de Tecnología - Overall rating: 5/5 - Reviewer: José Roberto F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Un excelente servicio y atención al cliente. Muy explícitos en la inducción y el uso de la herramienta, así como el tiempo que dedican a sus clientes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La versatilidad y facilidad de uso en cuanto a la generación de tickets, de estadísticas y de reportes #### Cons el tiempo que puede pasar un usuario concurrente sin actividad antes de sacarlo del sistema, ya que permite 20 minutos, considero que 10 sería suficiente para sacar al usuario inactivo --- ### Very easy to use, nice looking interface. - Overall rating: 4/5 - Reviewer: Tim B. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too. #### Cons Can't think of many cons with Service Desk. Only con I can think of is the licenses are per user and not transferrable to another user. --- ### Very useful to optimize working hours. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Optimize work hours, organize tasks, and centralization in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reduce the number of calls to the office for technical assistance Centralize all pending work, and performed in one place. That the user has options of manuals to solve problems himself. #### Cons The time it takes to configure all the options of the forms. The way in which the system shows the updates of the case open to the user. --- ### Convenient service, which allows solving many tasks at the enterprise - Overall rating: 5/5 - Reviewer: Nikolay K. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence. #### Cons I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints. --- ### Amazing tool! - Overall rating: 5/5 - Reviewer: Fernanda A. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing. We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros You can manage everything there: - ITIL processes - Services and incident management - IT department management - Gamification: with this feature we were able to align the team with the goals and dramatically increase the motivation #### Cons Hard to find one. So far we are very happy with the product and support services. --- ### High recommended solution based on cloud - Overall rating: 5/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud based Look and feel Simple use Knowledgebase #### Cons Sometimes complex to make automatic workflows Avoid repeating the same claims --- ### Very easily used - Overall rating: 5/5 - Reviewer: Heather V. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I really like about it the most is that they make it simple to customize forms, workflows, etcs. #### Cons There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple. --- ### It's really good. It have all the function we need in our daily task. - Overall rating: 4.5/5 - Reviewer: Gabriel A. - Verified reviewer: Yes - Industry: Insurance - Product usage: Used unspecified for less than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service. #### Cons Maybe the way the system Works when add collaborators. --- ### GOOD - Overall rating: 5/5 - Reviewer: Irving O. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered this software is really good, it has every thing we need for the manage of IT support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros good reports, nice traking, easy to use, very fast, #### Cons it would be nice to have a chat --- ### Essential at our company - Overall rating: 5/5 - Reviewer: Matias H. - Industry: Insurance - Product usage: Used unspecified for more than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros its versatility, reports, amount of information provided. #### Cons There's no phone help desk, only an online support board. --- ### Invgate brings ITSM and ITAM together cohesively - Overall rating: 5/5 - Reviewer: Robert A. - Industry: Medical Practice - Company size: 5001-10000 employees - Product usage: Used other for less than 6 months - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modern HTML5 look and feel. Mobile interface. Fully customizable. Out of the box real-time reporting and analytics. Multiple KPI and scorecard developments #### Cons None --- ### Excellent !! - Overall rating: 5/5 - Reviewer: Sergio O. - Industry: Computer Software - Product usage: Used unspecified for less than 12 months - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros InvGate represents the harmony between a great software product and excellent graphic interface for the end user #### Cons We have no things we do not like this software. We think is a good product with low cost. --- ### Simple and very easy to use. - Overall rating: 5/5 - Reviewer: Patricio S. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports. It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Very friendly application!! - Overall rating: 5/5 - Reviewer: Jorge A. - Verified reviewer: Yes - Product usage: Used unspecified for free trial - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Invgate is a n excellent aplication to drive the tickets of IT requirements. The interface is very friendly and is very easy to use for final users and administrators #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Invgate are based on social networks, is very friendly #### Cons i have not coments against --- ### The best - Overall rating: 5/5 - Reviewer: Irving O. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered This is one of the best software for the manage of IT, we are using it for two years and they are growing better. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/invgate-profile/reviews/?page=2) --- InvGate Service Management Reviews, Pros and Cons - 2026 Software Advice