About iPerceptions

iPerceptions is a cloud-based customer experience platform for midsize to large scale enterprises. Key features include custom surveys, activity tracking and customer engagement.

iPerceptions helps marketers collect and analyze feedback throughout the customer lifecycle. The analysis tool offers custom-built dashboards, cross-channel consolidation, artificial intelligence (AI) powered text analytics and statistical models. The survey tool can be used to design custom surveys and collect responses offline. Users can access the feedback to determine website traffic sources and persona of visitors. Additional features include key performance indicator (KPI) dashboard, business process integration, comment cards and skip logic.

iPerceptions integrates wit...


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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of iPerceptions

Overall rating

4.50 / 5 stars

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November 2018

Linda from Advent Funeral & Cremation

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Perceptions of iperceptions

Pros

The software is focused on the visual basic so it is easy to understand. The questions and response phase is not drawn out or complicated. It is quick and too the point. From a consumer standpoint, if you are conducting business on line, the last thing you want to do is answer participate in a survey. I was not annoyed the request.

Cons

When I first logged into my account, the survey screen came up and asked that I not close the window. When I finished by business, the survey screen had reduced to a small box on the lower right of the screen. I assumed I had not done something correctly because I was expecting the box to be full screen.

December 2016

Benjamin from Revert

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2016

Great Software

This software is pretty impressive and really helps my business get better with our efficiencies. I would recommend it to any other business owner.