About iSalesCRM

iSalesCRM is a cloud-based customer relationship management (CRM) solution that helps small to large enterprises manage leads, improving sales operations. It comes with an administrative dashboard, which enables users to categorize inbound/outbound calls as rescheduled, referral or new leads based on clients' onboarding status.

iSalesCRM allows businesses to contact prospects via SMS or email drips and monitor response rates using actionable analytics. Managers can automatically store lead data in a centralized database and assign follow-up tasks to specific sales representatives. Additionally, organizations can utilize the voice over internet protocol (VoIP) module to conduct conference calls and forward ongoing calls to specific sales agents....


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Supported Operating System(s):

Web browser (OS agnostic)

150 Reviews of iSalesCRM

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(83)

83

4 stars

(39)

39

3 stars

(23)

23

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 150 results

October 2019

User Profile Picture

Paul A. from Globelend Capital

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Top CRM in the game

I am able to do the job of 10 ppl with one login. Text, e-mail and dial at a click.

Pros

The ability to flow from text to email to calls at the click of a mouse. The ability to customize the CRM for my own business needs. The continue effort in improving customer interface.

Cons

I have no complaints. One of the best marketing tools any sales organization should be using.

Response from Kovacs Systems

Replied October 2019

Thanks for the review Paul! We're glad to see you're getting the most out of the systems automation features. As always, let us know if there's anything we can do to make your life easier!

January 2021

JANICE from USHAdvisors

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

iSalesCRM

This has helped me be able to stay in contact with my prospects more and able to have them become clients.

Pros

This program allows you to keep working even when you are "off the clock"! Being able to develop "drips" to keep in contact with your prospects automatically is great. You are able to track and segment each lead as you see fit.

Cons

The mobile app does not allow you to be able to disposition a lead so that the automatic drips can start. You are able to text back and forth though.

Reasons for Switching to iSalesCRM

USHAdvisors, Andrew Montigue Region offered this program and encouraged us to use it. I do like it much, much better than any other program we have used!

March 2021

Tracy from US Health Advisors

Company Size: 1 employee

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

March 2021

iSales

I can use iSales while using another CRM, so it dramatically increases the # of people I can reach daily.

Pros

The ease of the drip and campaign marketing.

Cons

TIer pricing for limiting 160 characters in text messages. It adds up. There doesn't seem to be programming in place to block/stop any drip text messages from going out if the phone # is bad/bounce back.

October 2019

ANDREW from Insurance

Company Size: 1 employee

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

1.0

October 2019

my thoughts

Pros

I like the integration of text and email

Cons

Its incredibly rudimentary. It doesn't really allow for great positioning of leads that are hot. Yes you can add tags and sort by tags, but even then I have spent a lot of time trying to find the lead I was looking for. I have seen other tools that allow for scoring the leads and you can go to a page that would have your top leads based on scoring - like they took the call gets points, they went through the presentaion they got more points, they were quoted gets points etc. also, I cant really see the emails that have been sent and which email they viewed. sometimes the filtering just doesnt work and i have to find other ways to get to what im looking for

Response from Kovacs Systems

Replied October 2019

Thanks for the awesome feedback Andrew! We value your opinion, so we've made some improvements based on your thoughts. You can now see which email a lead has opened (instead of just seeing that they opened an email from you). You can also see which emails are sent to your leads when viewing the leads profile under their activity log. You did mention that we do not currently have a lead scoring feature, which is true. However, you can set your sales pipeline up to better organize your leads and see which ones are hot. For example, you could filter a pipeline stage by leads that have texted you in the past 24 hours, but haven't been responded to yet, or by leads that have responded to a drip campaign, as well as many, many other filters. We would love to go through this with you, just contact support through your iSalesCRM portal and we'll be happy to help!

February 2021

David from USHA

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

iSales is a MUST to grow

Incredible. I'm upset I didn't find it sooner.

Pros

Texting plays a huge role in my sales. The mobile feature is bar none to text clients on the go while my laptop is closed, also being able to see a whole page of different styles of texts I've sent and if they got reactions is incredible. Another software I use alongside is not as efficient in this sense but I like the scheduling capabilities of it so I use it for that.

Cons

Honestly nothing is bad about this software. I love how you can disposition with different colors to help coordinate and once again like the texts - be able to see everything on 1 page....

Reasons for Switching to iSalesCRM

It's not as user friendly in my opinion. It's ironic because "isales" is like "iphone" and everyone knows the iphone is "user friendly" :P