Issuetrak
Issuetrak
About Issuetrak
Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.
Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.
The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.
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Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Issuetrak Pricing
Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Issuetrak
1 - 5 of 181 Reviews
Delgado
Verified reviewer
Used weekly for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Issue Track is very functional and customizable
The logistics department is more relaxed with the help provided by this platform.
PROSIt has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable. A good customer service and technical support, we will continue using it !!!!
CONSIt is an incredible platform, but it will help us more if the custom fields are added automatically at the end of each search, we hope they improve this so that they are practical.
Lonni
Logistics and Supply Chain, 201-500 employees
Used weekly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Overall great
Like it
PROSEasy to use and user friendly. Quick and fast
CONSNothing so far … haven’t had any issues not to like it
Vendor Response
Thank you for your kind review, Lonni! We're delighted to hear that you have found Issuetrak easy to use and useful for your business! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again!
Replied February 2023
Megan
Facilities Services, 201-500 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
IssueTrak Review
We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service.
PROSVery customizable. Like the ability to be able to pull raw data sets on anything we need.
CONSDoes not integrate with Financial or 3rd party software without ample time and money invested.
Jeffrey
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Thales TCT review
PROS
The ease of deployment and the licensing scheme
CONSinability to provide announcements to customers
Reasons for switching to Issuetrak
customer interface and ease of use
Vendor Response
Thank you for your honest review, Jeffrey! We're delighted to hear that you're happy with Issuetrak's ease of deployment and our licensing structure! Our Support team would be happy to show you what's possible for customer announcements, as well. https://support.issuetrak.com/
Replied February 2023
Bukola
Verified reviewer
51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
We spend less time organizing.
PROS
Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.
CONSFrom my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.
