Issuetrak Software


 

Designed for help desk and customer support staff, Issuetrak provides a solution that includes knowledge management and field service tools in addition to support modules.

The system can be deployed on the cloud or on local servers and is applicable to a variety of industries.

Users of Issuetrak gain access to several different modules to enhance their support teams. With the help desk tool, staff can monitor current activities at all times, assign new issues based on preset preferences to anyone in the organization and define service level agreements and monitor compliance.

Users can also automatically audit, record, and link assets to specific users; and customize their own dashboards to only show relevant metrics.

Within the Customer Support feature, customers have the option to contact the support team or search a knowledge base and can submit service requests or check the status of an existing ticket from any web browser.

 

Issuetrak - Dashboard
 
  • Issuetrak - Dashboard
    Dashboard
  • Issuetrak - Project summary
    Project summary
  • Issuetrak - Report writer
    Report writer
  • Issuetrak - Submit issue
    Submit issue
  • Issuetrak - Unassigned issues
    Unassigned issues
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

140 Reviews of Issuetrak

 

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Software Advice Reviews (19)
More Reviews (121)

Showing 1-19 of 19

Bob from Worldview ltd
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Basic issue tracker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The functionality is basic but it is great for storing knowledge base type solutions that can be associated with issues experiences on the job.

Cons

Use it for supporting our software and it allows for tracking all the needed information about an issue, however, the basic functionality limits the potential.

Review Source
 
 

harmandeep singh from New York University
Specialty: Banking
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2017

November 2017

Perfect for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its pricing model is affordable for a small business and offers the support we need
Automation in the software alerts the specific teams to resolve the issue in definite time
It supports a range of devices
Ease of navigation and administration

Cons

Customer support is very poor
sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through

Review Source
 
 

Sandi from Cane Garden Software
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

IssueTrak Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

IssueTrak is #1 in my book.

Pros

Knowledge Base, sends out email and text alerts when a new issue comes in, and the Support people are THE BEST! Having a database there of all OPEN and CLOSED issues. The ability to send out mass emails to all users.

Review Source
 
 

Bruce from Spartanburg Community College
Specialty: Education

October 2015

October 2015

Long Time User Gives IssueTrak High Marks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great support!

Easy to contact and they have a genuine interest in helping in any way. Very friendly.

Likes Least

It's not free.

But it is full value and has a low TCO. We install it on our own virtual servers.

Recommendations

Get it today...

The sooner you get started with this product, the sooner you can begin to take charge of your support ticketing. Also, the Asset Management feature is very useful for tracking devices and the software on them.

 
 

Kevin from Entertainment Cruises
Specialty: Other

October 2015

October 2015

Issuetrak review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The software is highly configurable and intuitive. The vendor is responsive and supportive of enhancement requests.

Likes Least

The product design is a bit dated. It also does not translate well to mobile.

Recommendations

update to more current look, introduce mobile responsive and native design.

 
 

Justin from Alliance Collection Agencies
Specialty: Other services

September 2015

September 2015

Horrible for anything but canned actions

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Small footprint on server and runs on Windows. We didn't have to install some appliance or other modified Linux variation to get the software up and running. Able to leverage our existing SQL and IIS servers when needed.

Likes Least

Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item.

Recommendations

Look elsewhere if you want to use it for more than one department or group to actually utilize the software. We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system. If you have complex flows for your change management or other business processes you will not be able to do them properly or as expected.

 
 

Maria from South Allegheny School District
Specialty: Education

September 2015

September 2015

Excellent Solution for our Small Network

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Program runs smooth with little maintenance. We use it for help ticketing and inventory. The cost is very reasonable and it works great from mobile phones and ipads.

Likes Least

I wish it would find printers automatically. We don't have many so its not a huge problem, but would be necessary for a bigger company.

Recommendations

Testing live is critical. Many claims are made and do not work as well in production.

 
 

Sandi from Cane Garden Software
Specialty: Other

September 2015

September 2015

IssueTrak Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Whenever an issue gets submitted it will send out a text to each of our cellphones with the IssueTrak number and the name of the person submitting the issue. We can then go into the IssueTrak software and look up the details of the issue.

Likes Least

I haven't found any areas that I dislike or least like.

Recommendations

Go with what's best and IssueTrak was the best that I found while evaluating something to log and keep a record of what is going on with the software.

 
 

Russell from Southwest Power Pool
Specialty: Utilities

September 2015

September 2015

IssueTrak for Issue and Project Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use IssueTrak for multiple functions: to receive and track customer inquiries and requests, to track internal processes, and even as an outreach tool to our stakeholders. IssueTrak supports all those goals, and does it in a very user-friendly and scaleable manner.

IssueTrak is very configurable making it ideal for small shops, multiple uses and individualized projects and processes. Support does a good job of understanding your questions/issues, and first level support knows the product well.

With the cloud-based version, we require very little internal IT support. The administrators for the tool are within my department, and we can configure it to do everything we've needed so far.

Likes Least

As with any system, there sometimes are "quirks" and work-arounds that are not necessarily well documented. For example, we needed to give some individuals access to items that were not assigned to their departments. You can do that in IssueTrak, but it's through the use of "e-mail notifications" (you can grant individual access, but turn off specific e-mail notifications). We didn't know that by reading the documentation, but it works!

Recommendations

While different from other solutions that we considered, IssueTrak's pricing strategy of only charging for advanced licenses (required to assign or be assigned a ticket, submitting tickets on behalf of others, and accessing administrative functions) makes it extremely affordable for most organizations.

 
 

Chad from Maillie
Specialty: Accounting

September 2015

September 2015

A+, I have used/configured numerous help desk softwares,its at the top

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the easy of use in all parts, from issue tracking, reports, asset tracking, and configuring

Likes Least

It would be nice if the knowledge base would be more actionable, currently to look at the knowledge base you have to click or open to go to another screen, it would be nice if when your typing an incident it would bring up in a popup releated kb articles or other incidents, instead of searching them. I also don't like that you tend to get a lot of windows up, sometimes gets confusing.

Recommendations

Look at your business needs, but with issuetrak, I was easily able to configure my companies structure(Catagories, Subtype, types of issues),Assets, and I didn't find a workflow that I could not do.

 
 

Phill from ira
Specialty: Other

September 2015

September 2015

Issue Trak has saved me thousands of hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support team is absolutely amazing! They are always Professional, Friendly and UNDERSTANDING! the product is straight forward but the setup and install can be overwhelming if you are not an avid SQL user.

Likes Least

getting use to the default mail notifications and how to work for multiple mailboxes

Recommendations

I would recommend others to stop looking around and get Issue Trak

 
 

Chris from TDM
Specialty: Manufacturing

September 2015

September 2015

10+ year IssueTrak customer for Helpdesk and process management

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

IssueTrak is easy to set up and use right away with many different configurations. It has supported any process we have set it up to support. The vendor has been extremely easy to work with and responsive to both technical and process questions and feedback.

Likes Least

We often find that we need to develop our own reports and queries to get at the information we need to manage our help desk staff and processes. While it's fairly simple to do via IssueTrak functionality, it can sometimes be time consuming. The "canned" reports are good for an overview.

Recommendations

Look at the reporting capabilities first. Much of the benefit of this type of software is being able to identify trends to improve processes.

 
 

Jent from WAM, INC
Specialty: Real Estate

September 2015

September 2015

Works Well in Multi-Family Management Enviornment

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to navigate and understand. Not complex or confusing like some other competitor products.

Likes Least

Online will only show a limited number of rows of data when viewing report queries or searches, so excel format has to be downloaded. Not much of an issue though.

Recommendations

It's powerful. Integrate it into your company - you'll be glad you did!

 
 

Joyce from College of Menominee Nation
Specialty: Education

September 2015

September 2015

ALways got a response in a nice amount of time

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

When you setup the software you can set it up comfortable the way you want it. Easy for everyday use

Likes Least

Sometimes it will send double issues to one email when it is taken care of.

Recommendations

Make sure they are aware of there options and they can setup Issues how they want it. IssueTrak can be intimidated cause of all the information you can put in but overall a great software

 
 

Portia from College of Menominee Nation
Specialty: Education

September 2015

September 2015

IT Department's IssueTrak experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the ease of use for our clients whom we have just recently given the ability to submit their own tickets. Many have made the transition from email our department to submitting tickets with ease.

Likes Least

Searching and reporting features are a little complicated for the average user.

Recommendations

Look for the product's capability to envelope what your end result is or what you are trying to accomplish.

 
 

Sean from BHG
Specialty: Healthcare / Medicine

September 2015

September 2015

Overall Solid Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Many good functions and some customizable features. Built in KB and escalation rules are nice.

Likes Least

Too many pop-up windows. Seems to be missing a couple key items, like being able to turn off time warnings, and better sorting on certain screens. Could use some customizable logic for email intake (currently only supports a couple hard coded commands, e.g. close ticket). Would be nice to be able to email the system to change the status/substatus of the ticket on the fly.

Recommendations

Consider alternative ways to use built in functionality to achieve your goals. Some of the features are not overly intuitive, so you may have to just dig in and play with what is there to fully understand what you can do with it.

 
 

Tom from County of Chemung
Specialty: Non-Profit

September 2015

September 2015

A Great Product with Fantastic Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support is second to none! The product itself is very versatile. We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

Likes Least

The interface is still a little "clunky". Creating reports from queries that you create takes a little getting used to.

Recommendations

No matter which product you choose, make sure that the support is solid, because you WILL need descent support for at least the first year of using the product.

 
 

Greg from Fidelity Bank
Specialty: Banking

September 2015

September 2015

Change Management and IT Ticketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The product is very flexible and the support has been amazing. All of our experiences have been very positive.

Likes Least

This vendor has been a pleasure to work with and they have made themselves available far above our expectations.

Recommendations

Don't relegate this product into one specific box. This product is capable of doing many things. We implemented change management with an automated workflow, and then implemented a completely separate trouble ticketing system.

 
 

Sequoia from RCI
Specialty: Maintenance / Field Service

September 2015

September 2015

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and features of the product. Vendor support helped customize needed features for a specific contract

Likes Least

I would say some features can be improved but the core functionality of what is needed is there and new API is great

Recommendations

For evaluation, play with the demo. Make sure it fits with how your organization works and don't look for 100% but at least 90% of required features. No system really has it all.

 
 
 
Showing 1-20 of 121

Delgado from SIDOR

May 2018

May 2018

Issue Track is very functional and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The logistics department is more relaxed with the help provided by this platform.

Pros

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable. A good customer service and technical support, we will continue using it !!!!

Cons

It is an incredible platform, but it will help us more if the custom fields are added automatically at the end of each search, we hope they improve this so that they are practical.

Review Source: Capterra
 

Hunter from Bric Project Planning and Time Tracking

May 2018

May 2018

Issuetrak, well, tracks our issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our IT development team spends a lot of time going through feature requests and bugs. Issuetrak makes it easy to track the issues.

Cons

We're still looking for competitors and they still seemed to offer more. Could use a price vs feature adjustment.

Review Source: Capterra
 


May 2018

May 2018

OK Ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not best application, has lots of issues.
but yet simple and easy to use. Will get the job done for small organization.

Cons

Not best application, has lots of issues.
but yet simple and easy to use. Will get the job done for small organization.

Review Source: Capterra
 

Bukola from DRS Data Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

We spend less time organizing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house.
We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.

Cons

From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.

Review Source: Capterra
 

Joseph from Common Ground
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

I was contacted shortly after submitting a request for help suggesting a solution to try.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is great for tracking past and present issues. I use it every day and like that I can do a search of past issues to see resolutions.

Cons

I wish I could have the Department listed when I receive an email notification of a new issue that has been submitted. Other than that, the software is a great asset.

Review Source: Capterra
 

Jeanine from BakerRipley
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Our agency uses Issuetrak we have been using them for 9 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So easy to use and wonderful support team!

Pros

They are constantly listening and improving the software which is wonderful to keeping up with change. The simplicity of using this tools is so easy it takes our departments about 1 hour to learn how to use issuetrak. In about 1 weeks they are well on their way with no issues

Cons

We have not complaints about Issuetrak, the only thing I could provide is that we wish that the issues would be a little more intuitive when the same customer submits several times, this would avoid more than one issues opened for the same customer

Review Source: Capterra
 

Mary from Legislative Counsel Bureau, State of NV
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

IssueTrak has be a great product for us for years and do not see any reason to look for another opti

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of tracking issues in our organization.

Pros

Being able to assign calls to groups / people and having the emails sent automatically to the people that need to know the call exists.

Cons

At this time it is not working great in Edge.

Review Source: Capterra
 

Nick from Microaire Surgical Instruments
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Good stuff. Solved a bunch of issues we had for years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am spending less time managing issues and more time doing what's important.

Pros

It just organizes everything nicely and gets everything out and visible to the submitters and engineers.

Cons

It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Review Source: Capterra
 

Wendy from The Fresh Market

February 2018

February 2018

Not being savvy in the ways of software, Issuetrak was very easy for me to learn and understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My goal was to find software that I could turn my emails into something that I could track at month end. I was looking through a month's worth of emails and then in two other systems to get a complete history of each month which took hours at the end of each month. I was missing things and hated all that was falling through the cracks.
I asked google for a software program that I could turn my emails into something I could track and up popped IssueTrak. I have been testing it for a few months and just went live...it's incredible. I had my IT department create a special email address that I sent out to all the property managers that I deal with and bingo, we are live and traking!!!! Not only will I be able to able to create reports at month end I can create special reports for our zones and regions. I also like that I can make 90% of the changes that I need to make - adding issue types, locations, end users, etc. is so easy.

Review Source: Capterra
 

Valery from Nevada State Legislature
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Resolves the complexity of tracking issues.

Pros

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Cons

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Review Source: Capterra
 


February 2018

February 2018

Cheap and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support team! They always do an amazing job and treat you like a Vip. I have never been let down by them.

Cons

Sometimes the bugs get in the way of functionality. That being said they usually. Patch them up pretty quickly.

Review Source: Capterra
 

Craig from Compliance Technology Group

February 2018

February 2018

Support is excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use, automated inbound email, automated outgoing email, and monitoring service that keeps both incoming and outgoing email jobs running.

Cons

I least like that this is Microsoft Windows based which requires at least one server with IIS and a license for SQL server.

Review Source: Capterra
 

Greig from Videoship
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I've used Issuetrak daily for the past 3 years as part of my job. It's never failed us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, it's what my company uses so I get to do my job.

Pros

The cloud based option. I'm on call every 5 weeks, so being able to check tickets from anywhere is a nice. Keeps me on top of things.

Cons

Having to click 3 times to close a ticket. Needs to be a tick box and a close button for multiple items.

Review Source: Capterra
 

jeniffer from BCEHS

January 2018

January 2018

Easiest ticketing system I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very customizable, and easy to use. Pulling reports on the fly is simple, as well as creating canned reports

Cons

there are some limitations on how key fields are used, and there is not more than one searchable asset field.

Review Source: Capterra
 

Kristy from SafeNet AT

December 2017

December 2017

Support Tracking that is versatile and exceptional Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It's easy to use and customizable. Allows for easy use of creating tickets and tracking knowlegebase articles.

Cons

Perhaps the look of it could be updated. Also a way to create a Knowledgebase article direct from a ticket. Also ability to allow users to create their own dashboards.

Review Source: Capterra
 

King from Old Wisconsin Sausage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

IssueTrak has allowed me to document and resolve IT requests in a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I was hired as an IT Tech Support for Old Wisconsin Sausage, I was told that all IT requests for assistance was done through email and phone calls. They did not have a ticket system set up for users to submit tickets. This forced me to prioritize and document multiple requests using Microsoft Excel and other applications to help me stay organized. I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance. I would feel obligated to assist the user in the hallway, because customer service is something I am passionate about and couldn't say no. Other times there was a higher priority that needed my immediate attention, the user I was assisting at the moment could not understand why I was leaving to assist another user when I did not resolve their issue first. IssueTrak has eliminated many of the miscommunication and created a more standardized operating procedures for me. It has allowed me to stay connected with my end users by following up on the many IT requests. IssueTrak is a tool I use daily to deliver excellent customer service in a timely manner. It helps me stay organized and has given my end users confidence that their submitted issues are a priority for me to resolve. When I use IssueTrak, I feel that it helps me go above and beyond for my end users. It's a great software that I will be using for along time. The many features and benefits are plentiful.

Pros

The customization that IssueTrak offers has allowed me to create a "user friendly" software for my end users to submit issue requests. It gives me options to create forms that makes sense to what end users are requesting assistance with. The "quick pick" options allows the user to submit requests just as fast and quickly as sending out an email or calling for assistance. I also like the "Menu Option" that allows me to add internal web applications that our end users use on a daily basis. This allows end users to use IssueTrak as a centralized hub to access internal company files, applications, etc.

Cons

Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down. I have used IssueTrak's User Voice feedback website to make suggestions, but it doesn't seem like any of these suggestions are taken into consideration. I've seen many great suggestions submitted 1-2 years ago by other IssueTrak customers and users only to see a feedback of "Received (Under Review)" Please allow or give us the option to add more columns to the submit page. In my opinion it has a very organized and clean look to the interface. The Menu Option is a great feature, but it would be great if we can have certain sites that only a particular group or user can only see. For example, sites that will pertain to certain departments, Human Resource, I.T., Maintenance, etc. As of right now, any department or group can see these sites set up in IssueTrak. Give us the ability to restrict the sites to certain groups.

Review Source: Capterra
 

Ken from H-I-S Coatings & Paint Manufacturing Co.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Great Product; Very Easy to Setup & Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the fact that this software provides a central hub location for our entire company to tackle any issues that we uncover within our company.

Pros

This software can be customized to fit our specific business needs. It's been easy to modify and use and provides a central hub for all of our issue management tasks.

Cons

I've been extremely pleased with the entire software platform. The only "Con" would be that it does take some time to familiarize oneself with the software but with a little bit of time, that's not much of an issue.

Review Source: Capterra
 

Judy from Cintas Corporation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

The technical support is the best that I have received anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to analyze repeat issues/concerns and utilize the data to justify IT expense to correct the issue.

Pros

The software is very intuitive and if there is an issue, help is just a phone call or e-mail away. Reports can be easily exported and the variety of extracting data is endless.

Cons

I would like the reports to show trend analysis, but that is not a deal breaker. Your reports are easily exported to Excel where you can manipulate the data in any way possible.

Review Source: Capterra
 

Richard from Taft College
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great product and amazing support. IssueTrak Support is always just a phone call away.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.

Pros

Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.

Cons

Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.

Review Source: Capterra
 

Martin from Amfit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Custom web support site with excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps to manage incoming repair requests and provide troubleshooting, while providing an easy to navigate Knowledge Base.

Pros

The software is fairly easy to use, and customer support is happy to help if something is unclear. The setup is very straightforward.

Review Source: Capterra