--- title: "Issuetrak Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Issuetrak. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Issuetrak is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/issuetrak-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) / Issuetrak Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/issuetrak-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/issuetrak-profile/alternatives/) # Issuetrak User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 205 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 134 reviews (65%) - 4 stars: 57 reviews (28%) - 3 stars: 13 reviews (6%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Loads fast, does it's job well, no bugs experienced so far. - automated workflows and custom issue templates were very useful once setup correctly. - I like that open tickets can be sorted by day and time fields. ### Most mentioned cons - Object organization is terrible everything is presented in one large list Issue Forms, Types, Templates, Issues, task groups and so on. - UI/menu is too cumbersome for certain feature. - Sometimes it is not very intuitive and have to hunt for things. ## Issuetrak customer reviews Showing reviews 1-25 of 205 (page 1). ### Issuetrak Customer Support for SaaS Development Company - Overall rating: 5/5 - Reviewer: Jeromy S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ticket notes and tasks. Secure relevant ticket access for customers and clients. #### Cons Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system. #### Reasons for switching to Issuetrak Issuetrak is a more comprehensive, customer support based service compared to Jira. #### Vendor response Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! Replied July 2023 --- ### Yellow Bird Outdoor - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While our overall experience with IssueTrak has been positive, our objective to replace Jotform for community and general submissions has unfortunately stalled. Jotform's ease of use made a full transition a non-starter. Furthermore, with our teams effectively utilizing mobile-centric apps like GoCanvas, there's a strong preference for the most mobile-friendly platform available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service. #### Cons A notable drawback for IssueTrak is the absence of a dedicated iPhone app. While the web interface is mobile-accessible, a native app could significantly streamline ticket updates and closures for field teams, offering a more convenient and potentially faster user experience on the go. #### Reasons for choosing Issuetrak IssueTrak's highly responsive customer service team and powerful reporting features were compelling advantages. It wasn't until further into our process that Monday.com came onto our radar. #### Vendor response Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak’s customization capabilities and our customer service have made a strong impression—that’s exactly the kind of experience we strive to deliver. We also appreciate your candid feedback regarding mobile accessibility and webform usability. We’re currently working on streamlining and modernizing our Webform functionality to make it more intuitive and user-friendly. If you ever find yourself reconsidering Jotform alternatives, we’d love for you to keep an eye on our Product Roadmap—some exciting updates are on the horizon! Thanks again for choosing Issuetrak and for helping us grow with your insights. If you ever want to chat more about your needs or upcoming features, our team is always here to help. Replied July 2025 --- ### Simple and Effective - Overall rating: 4/5 - Reviewer: Salman K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product #### Cons Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies. --- ### IssueTrak - Versatile and Configurable and Gets It Done - Overall rating: 5/5 - Reviewer: Mike R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time. #### Cons Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window. #### Reasons for choosing Issuetrak Features seemed all there, and they are. Price was a factor. $1,000/yr was affordable. #### Vendor response Mike, thank you for your review! It's great to know that you can rely on Issuetrak's configurability and quick turnarounds. Even better to learn that multiple departments are happy with our product! We appreciate your feedback regarding the left menu, and we'll certainly take your suggestion into consideration to prevent future frustration. Thank you for choosing Issuetrak over alternatives like HubSpot. We're glad our features and pricing have been a good fit for your organization. Please don't hesitate to reach out if you have further suggestions or need assistance. We're here to help! Replied May 2025 --- ### RMA Specialist Manager - Overall rating: 4/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reporting is excellent for pinpointing quality issues and ease. Pricing allows us to provide visibility to all clients. This is something that we have received positive feedback from our customers. #### Cons Customizing which task sends out a email to customer. You can only restrict all or send all emails by client not task. Task groups cannot be grouped and shrunk. So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group. #### Reasons for choosing Issuetrak Costs per user main reason but costs to build an RMA system within SF and the quality of reporting was a huge obstacle. #### Reasons for switching to Issuetrak Lotus Notes died so Hale needed another RMA system #### Vendor response John, thank you for your detailed review! We're happy to hear our reporting features and pricing have been beneficial for you and your clients. Positive feedback from your customers is always wonderful to hear. We appreciate your insights on customizing email tasks and task group navigation. Your feedback is invaluable and will help us improve our system to better meet your needs. It's great to know that, despite some limitations, our support team has been able to provide a clean experience for your internal customers. Your satisfaction is our priority. Thank you for choosing Issuetrak over other alternatives. We're glad our cost-effectiveness and reporting quality stood out to you. If you have any further suggestions or need assistance, please don't hesitate to reach out! Replied May 2025 --- ### Best Support out there - Overall rating: 5/5 - Reviewer: Jonas H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can only speak to the back-end but experience there has been great, and this is mostly due to the Support Quality. I never have to worry about getting some off-shore technician that just reads from a book and asks me to do stuff that I have already done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support! I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there. US Based, knowledgeable and fast to respond to any question! #### Cons Many updates but they are easy to deploy so not really a con. Biggest hurdle we had was that we started out with SQL Express as that was one of the supported models. This turned out to be a pain to move over to SQL Standard but again support was there to guide us through the process. I just wish we would have started out with SQL Standard from the beginning. #### Reasons for switching to Issuetrak Old system was no longer supported so we had to look for an alternative #### Vendor response Jonas, thank you for your feedback! We're delighted to hear about your consistent exceptional experiences with our support team. We strive to deliver the best support out there, and we're glad you feel the benefits! We appreciate your insights on the SQL Express to SQL Standard transition. We're glad our support team could assist you through the process. We're committed to continue providing excellent support to exceed your needs. Please continue reaching out to us any time you need assistance. Replied May 2025 --- ### Decent product but needs some improvement - Overall rating: 4/5 - Reviewer: Swagat G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall, I like how simple and straightforward the product is. Loads fast, does it's job well, no bugs experienced so far. #### Cons Well, Issuetrak is decent ticket tracking product. I just wish the UI was better, expecting something modern. Right now it looks as if it is from the 90s. Some data visualization features would be great too. #### Vendor response We're sorry to hear about your poor experience with our UI. Please contact our Support team! (support@issuetrak.com) Our Product Manager would love to learn more from you. Replied March 2026 --- ### IssueTrak: A Few Limitations, But Keeps Your Tickets In Good Order - Overall rating: 4/5 - Reviewer: Kathy C. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As an Admin and daily user, I like it. I know not everyone in my company utilizes it efficiently. But usually we can manipulate things the way we need them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that open tickets can be sorted by day and time fields. This serves like a to-do list as we tackle tickets in service. #### Cons Sometimes two people are working in tandem on the same ticket. Tasks are OK, but if you're used to seeing your to-do list by what you are scheduled for as "Next Action" you don't want two lists of your "Next Actions" and Tasks Assigned. So to have a way to Next Action another person would be great. Also, more characters are needed in the task name field and Scheduled PAs subject field. You want things as visible as possible without clicking into things to get a full description. #### Vendor response Kathy, thank you for taking the time to share your detailed feedback on Issuetrak. We're glad to hear that sorting by field has been helpful for managing your day-to-day tasks! We appreciate you sharing your challenges and suggestion regarding "Next Actions" on a ticket, as well as the character count to enhance visibility. We take your feedback seriously for our future updates, as it is crucial in helping us improve our platform. We are pleased your daily use of Issuetrak is enhancing your procedural efficiency! Please reach out any time if you have more suggestions or need some assistance. We're here to help! Replied May 2025 --- ### Sr Systems Administrator - Overall rating: 3/5 - Reviewer: Patrick K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive, with many minor annoyances as stated above. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very versatile and can be used for many complicated work flows for many different departments. #### Cons Object organization is terrible everything is presented in one large list Issue Forms, Types, Templates, Issues, task groups and so on. It would be great if these could be organized in a folder structure of some sort. Also escalation notifications on tasks would be a huge benefit. I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. Having reactive drop boxes in Issue Templates would be helpful to example when I select subtype 1 it would filter what is presented by subtype 2. It would be nice to assign permissions to specific ticket types instead of globally example only allow closing of ticket type A currently I have to give global permission so they can close any open ticket. #### Vendor response Patrick, thank you for this valuable feedback. It's wonderful that you're pleased with Issuetrak's workflow versatility across different departments. We appreciate your idea for better organization through a folder structure. Our Product Owner brings every suggestion into consideration, and we are making a point to look into escalation notifications, interface speed, reactive drop boxes, and specific ticket type permissions. Additionally, we'll ensure that our Product Engineers will make the configuration experience as beneficial as possible! We're glad you have a positive overall experience, despite the minor flaws! We're committed to making the Issuetrak experience better for you. Thank you for your review! Replied May 2025 --- ### I love Issuetrak Support! - Overall rating: 5/5 - Reviewer: Kris C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great...couldn't be better! We have a vanity URL that [sensitive content hidden] goes above and beyond to assist me with whenever we need to update it. I know his name because Issuetrak seems to retain their people, and it has been so nice to work with him over the years! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technical support. I have been working in the IT industry for many years and the technical support from Issuetrak is by far the best ever! There are multiple ways to open a ticket. You can even call and speak to a human! 99% of the time the issue is resolved on the first call! #### Cons I really don't have any cons, but if I had to name one, I suppose it would be cost. We downgrade accounts from agent to user fairly often to keep costs down. That is a bit of a pain. #### Vendor response Kris, thank you for your review! We're delighted that our technical support has made such a positive impact on your experience. It's great to know that our team has been able to resolve issues promptly and that you appreciate the multiple ways to open a ticket. We understand that managing costs can be a challenge, and we appreciate your feedback on downgrading accounts. We'll keep this in mind as we continue to improve our services. It's wonderful to hear that our team member has been able to assist you over the years. We're proud of our team's dedication and longevity, and it's always rewarding to hear that our customers value this, too. Thank you for choosing Issuetrak! If you ever need anything, we're here to help. Replied May 2025 --- ### IssueTrak should be your CRM tool also! - Overall rating: 5/5 - Reviewer: Michael E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We as an organization have had great success overall with IssueTrak. Especially the support team. They are friendly, attentive, responsive, communicative, and always resolve the issue expeditiously. Especially when research is necessary. The responsiveness is key so we are aware the task is being worked on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IssueTrak is our most utilized and helpful SaaS tools. And we use many. All our IT users have the app opened all day using it for every task we are assigned, work through, update, send end-users notifications, and closing tickets. The features are superior compared to other CRM tools I have used in my 25 years of IT. #### Cons The only complaint, if I had to pick one would be how antiquated the GUI appears. It resembles a DOS screen and is not pretty to look at. Not as easy on the eyes for an app we view several hours a day. #### Vendor response Michael, we're thrilled to hear that Issuetrak is your team's most used and helpful SaaS tool, and that its features are superior to other CRM tools you've used! That means a lot to us! We appreciate your input on the GUI appearance. We are constantly improving our product to be more visually appealing and user-friendly, and we're taking your suggestion into consideration. We hope for your organization's continued great success with Issuetrak! This is always a pleasure to hear! As always, please reach out to our support team should you need any assistance. Replied May 2025 --- ### Excellent service desk application - Overall rating: 5/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy peasy. Great support with our transtion from on premise to cloud service. To be fair, i havent used any other service desk applications, but Issuetrak does everything i've needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'm used to it. It works really well. Everytime I've ever needed any support, they are very fast to provide excellent support. #### Cons I have some minor gripes with the app, but it mostly works very well for what i need. When I select a user, if the name isn't highlighted, it won't work, that's kind of annoying. #### Vendor response Thank you for your thoughtful review! We're glad Issuetrak works well for you and that our support team has been helpful. We appreciate your feedback about the user selection issue, and we'll definitely look into it to make your experience even better. Also, it's great to know the transition to our cloud service was smooth for you. Your satisfaction means the world to us. Thanks again for choosing Issuetrak! If you ever need anything, we're just a call or email away. Replied May 2025 --- ### Works well for us - Overall rating: 5/5 - Reviewer: Christopher B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been very good. We're able to keep much better track of our work than we were when just using an email bx. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very customizable. We created all of our own templates and issues to match the issues we receive. #### Cons We're not able to do our own user account imports. To keep our office locations updated, we'd have to individually update each user account, which isn't practical. #### Vendor response Thank you for your thoughtful review! We're glad to hear Issuetrak has helped you better track your work and that our customization options have supported your unique needs. We also appreciate your feedback on user account imports. We understand how important efficiency is, and your input helps guide our ongoing improvements. If you haven’t already, our support team would be happy to explore possible solutions with you. Thanks again for being part of the Issuetrak community! Replied June 2025 --- ### Tracking 23 Organizations at Once - Overall rating: 5/5 - Reviewer: Alexander N. - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. This is the thing that keeps us moving. I was with this company a decade ago before Issuetrak and recently came back as a manager. Let me tell you, this software has revolutionized our technical department. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Data tracking, hands down. I can research past issues with confidence. It takes a bit of management to keep people from being lazy when entering tickets, but when all the information is there this becomes a very powerful tool that can be used to track day to day problems, but it can also compile them over years to see larger trends that otherwise would have gone unnoticed. It also helps me and others cover our bases and provide evidence to either support or refute vague claims that otherwise would be anecdotal in nature. #### Cons The search function can, at times, can feel clunky. It's not bad, but if you are asking me to pick nits here, this would be it. One annoyance is searching users, where I have to pick between active or non-active. I don't know why I can't search both at the same time, which would speed up my process. Also it seems like the main search tool at the top could be a little more robust. I almost never come up with anything useful out of it as I think it only looks at subject line searches. When searching names or terms often times the search gets confused by one letter or capital difference. I feel like to be truly effective the search function could have more intelligence (speaking from a place of not knowing at all how that works). This is not a con, but in my opinion the mobile settings are not sufficient for use on the phone. As we move further and further remote in our jobs, it would be very handy to have an Issuetrak app. A dedicated mobile device application that is not through the web browser would elevate this experience ten fold if done properly. As of right now I use Issuetrak almost exclusively on my PC, but I could see the benefits of a mobile experience, keeping notifications within the app and reducing email accumulation. Right now I basically ignore Issuetrak when traveling, and it would be wonderful if this didn't have to be the case. --- ### It's like having a swiss army knife for business management - Overall rating: 5/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Issuetrak has a great workflow, with easy to set up templates, this allows us to manage requests in a timely manner and get tickets assigned to the correct person and closed in a reasonable amount of time. #### Cons It does time you out rather quickly, it would be nice to be able to keep it open and not have t keep signing in every time I need to respond to a ticket #### Vendor response Jason, thanks for the review! We're so glad that Issuetrak has helped you manage requests. We also want to let you know that you can control the session timeout setting! If you are a Cloud customer, you should be able to do this yourself. To set the user session timeout, enter a value (in minutes) for the Session Timeout setting. (Note that this value must be less than the MVC application pool's recycle time in IIS.) If you are using Issuetrak on-premises, this is controlled by your own administrators. If we can help you any further, please don't hesitate to email Support! Replied July 2022 --- ### Lifesaver - Overall rating: 5/5 - Reviewer: Th R. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the staff has been professional, friendly and knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Issuetrak has been a lifesaver, cutting down on continues hours of data entry.From building the data base for our needs, to the customer support team for questions the staff has been professional, friendly and knowledgeable. #### Cons It took sometime ironing out our processes but it was a true team effort! #### Reasons for choosing Issuetrak They had a great customer support team that really sold us. They were very responsive and during our demos they had their professional service team on the call that helped us understand how they could implement quickly and effectively. #### Reasons for switching to Issuetrak We had an internal product that was a lot of manual work. #### Vendor response Thank you for your honest review! We're delighted to hear that you have found Issuetrak to be a lifesaver for your business operations! Your feedback has been relayed to our Product team, but if you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again! Replied February 2023 --- ### Issuetrak Application review - Overall rating: 5/5 - Reviewer: Luanne A. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had very positive experiences with support for application development\training to support. Very fast in getting questions\issues resovled. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of adding work orders and tracking what has been submitted. #### Cons Admin features are sometimes hard to find a component where you want to add or edit an option --- ### Issuetrak rocks! - Overall rating: 5/5 - Reviewer: Peter U. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service, professionalism and support is phenomenal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "Bang for the Buck". The amount of features and functions is incredible! #### Cons The only item that I'd like to see worked on is the inability to change or modify some of the "set" fields. #### Vendor response Thank you for your honest review, Peter! We're happy to hear that you have found Issuetrak to be the best bang for your buck! We've also relayed your feedback about the set fields to our Product team so we can continue improving our software. Thank you again! Replied February 2023 --- ### The change management tool we needed! - Overall rating: 5/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Issuetrak not only improves my team's communication and prioritization of work, but it also helps keeps us ISO17025 compliant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications. The training sessions and site configuration sessions with Issuetrak were key to a successful product launch at our facility. #### Cons It was difficult to get Active Directory/SSO working correctly during launch. IssueTrack does not play well with large corporate IT cybersecurity policy. #### Reasons for choosing Issuetrak Had the features we were looking for, the flexibility to customize and self-manage the site, and the customer support to make it all happen smoothly. --- ### We have been using Issuetrak for over 5 years - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Issuetrak is a great tool for use to track and resolve our clients issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are an MSP and repair center and Issuetrak makes it very easy for our clients to place help tickets. The ability to scheduled and generate reports on the fly also helps to find trends check metrics. #### Cons The UI could use some work. There is also a small learning curve, so we have to spend some time with new clients to get use to the system. --- ### Verland Organization - Overall rating: 5/5 - Reviewer: William F. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. New user #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the multiple bolt on applications that are available. #### Cons I can't think of any cons as yet. We are in the implementation and training stages for the product. #### Reasons for choosing Issuetrak Features, Functions and ease of use and setup. It met all of our requirements including cost. #### Vendor response Thank you for your review, William! We're happy to hear that you found Issuetrak's features, functions and ease of use helpful for your business! If you have any additional feedback about our software and how we can improve as you move through implementation and beyond, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! Replied July 2023 --- ### Basic Ticketing Solution - Overall rating: 4/5 - Reviewer: Lars N. - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Issue Tracking for our IT Help Desk. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The cost of the product is a huge seller, especially when compared to similar products on the market. Their customer support and sales team are easy to work with and quick to resolve issues. #### Cons Very basic solution that requires extensive periods of time to pull reports from (they have to be manually created) and to customize/maintain. IssueTrak does not check back on a regular basis to reevaluate/reassess how their customers are utilizing the product and if there is any improvements they can help them make. #### Vendor response Thank you for your feedback Lars. We are always working to improve our product and services and firmly believe in the idea that there are no finish lines. I'm sorry to hear about the lack of communication - that is certainly not how we strive to operate. I will share your feedback with the appropriate teams to make sure this is rectified. Thank you for choosing Issuetrak! Replied August 2017 --- ### IssueTrak Review - Overall rating: 3/5 - Reviewer: Megan L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very customizable. Like the ability to be able to pull raw data sets on anything we need. #### Cons Does not integrate with Financial or 3rd party software without ample time and money invested. --- ### On-Premise user - for about 4 years now... - Overall rating: 5/5 - Reviewer: Ed Q. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered as an IT dept, we have used IssueTrak to maintain all our Inventory, Contracts, Contacts, setup automatic reminders for Renewals...used PC-Trak (until recently) for Inventory. we publish our internal info as KB articles and that comes in quite handy for little-used but very-important means of troubleshooting and knowledge transfer. their tech support is super-responsive and there hasn't been a problem with their product that couldn't be resolved....suffice to say, we really haven't had that many 'issues' with it anyhow. once you get your own concept down of the Hierarchy (global and such) then it's very simple to use...and customizable to way YOU want to 'think' or how u want to use it. we did eval several other products 4 years ago, when we choose this...and haven't looked back. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros customization , quick-pick setups for repetitive tasks/scenarios #### Cons small learning curve...but then is easy-peasy --- ### without a doubt the best in the business - Overall rating: 5/5 - Reviewer: Guy W. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered it tracks every issue in our business. we rely on it all day long, 7 days a week and tickets open whether done by email or phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how easy it is to use and the support staff. they are always friendly and willing to go above and beyond to address my issue. i may call them for help 1 or 2 times a year. that is how great the product is #### Cons the asset tracking needs help. it does not clean itself up and the tools to work on it all have to be done in SQL instead of a gui interface to do maintenance on it. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/?page=2) --- Issuetrak Reviews, Pros and Cons - 2026 Software Advice