It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

The ease of use and with my company I get it free. I like having one place for my current prospects and my previous buyers and sellers and being able to set up emails for different occasions.

This program is saving me a ton of money thanks to my Broker. Can't wait to roll out more features.

Although I've had many years in the business, I've never had to use a CRM. I've done some research and from what I can see, kvCore is be the best system at its price point.

I especially like how easy it is to post on Facebook, Craigslist and other sites. The smart CRM is also great,  I love being able to send massive texts and emails.

The ease of transferring my database, the ongoing training and exceptional help desk are remarkable.

I am still learning the new system and all of the features and what it can do. In doing so the Inside Real Estate Support Team was been very helpful and responsive.

This software is relatively user-friendly and has good Integrations with other apps. I use it both for contact relation management and lead generation.

After being mislead by the sales rep  we are sad to say that KVcore is not the solution for your real estate needs as it is made out to be.

It has been quite useful for my team. My team uses it every single day and are converting leads better than ever.

Some of the default settings are difficult to change and hard to know if they are working. Also they only pull active listings from the MLS so no sold comps can be sent to buyers.

KvCore shows a strong commitment to improve the product steadily. KvCore integrated my flow of business into their solution.

I also struggle with the embedded vs. linked materials.

The lead s coming from property boost on listings are awesome. I love the breakdown report you get so you can track all activity on a certain property and the cost per lead is helpful.

That is the only thing I miss transitioning from Firepoint.

Recently switched brokerages in part for a better tech platform that wouldnt cost an arm and a leg to implement.

I love that its user friendly and hold you accountable.

I like that there are many features to help me as a new realtor, and the site is easy to navigate.

I like that it is user friendly and the platform is friendly to the eye. Meaning that it doesn't look complicated to use.

I have lost new leads due to the ugliness of the (unconfigurable) text messages that the system sends automatically.

I have it synced to all me lead sources and have smart campaigns set up automatically. It is a great tool and if you take the training, you see how many great tools it offers.

Experience has been good, positive. Customer service is always prompt and happy to help.

It has been great - i am getting better with it each day. I has done great to create leverage.

The best features are its functionality and intuitiveness.

The ease of navigating through the database is very important to me and allows me to run through my daily process as seems fit.

Overall, this is an immature product (as in too new to really work the way a CRM should) that is highly constrictive, inflexible, and badly designed. I am extraordinarily unimpressed.

I just started using this software and I know it is going to save me time and money. I'm working through the training slowly and trying to implement each step as I go.

Works amazing with Facebook Marketing and the ability to capture and nurture any lead that comes from your campaigns. Love the automation for email followup and the ease of customizing templates.

I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface.

I love the interface and ease of use. Easy to learn the new features and how to build your book of business.

So many features to utilize and benefit from. Great experience with customer service, everything manageable from one place, keeps all leads organized.

Property flyers are also created for me right away. Everything  is on auto-pilot for me, and the quality is fabulous.

The only thing that I like about this software is it's ability to create nice IDX websites and track user behaviour on those websites.

I love the ability that the software provides to work for you with the automated responses and its ability to integrate with IDX websites.

There is SOOO much if you just jumped on you would be lost.

KvCore software does everything. I love the CRM how it interacts with clients and I love the social media where it posts to Facebook and LinkedIn and all the important Media sources.

Property Boost was great. After many years of spending money on FB or Google ads with hardly any leads...kvCORE resulted in 13 each time I did it and for less than $90 each attempt.

Robust CRM with the best integration for IDX and lead generation and lead management.

US Dollar

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Autoresponders

Customer History

Corrective and Preventive Actions (CAPA)

Task Progress Tracking

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Issuetrak

In Person

Live Online

Webinars

Documentation

Videos

Ranked #1 by over 250K Agents - kvCORE is a complete real estate platform that empowers brokerages, teams, and agents to scale and grow faster than than their competition:

MORE Agents & Teams Choose Brokerages with kvCORE. 

Here’s why:

1) Dedicated IDX websites for all offices, teams, and agents - equipped behavioral intelligence, automation, and chat.

2) Smart CRM bubbles up top priorities for agents in one single dashboard. 

3) Mobile app enables agents to wake up to warm leads right on their phone everyday.

4) Marketing automation system empowers agents with mass email + text, video messaging, power dialer, pond accounts, and more.

5) Social sharing tools seamlessly drive exposure of listings.

6) Business analytics suite creates tight transaction integration and automation for quick and easy payouts.

If you are looking to take your real estate business to the next level, then schedule your demo of kvCORE and get pricing information.

Issuetrak vs kvCORE

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