It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

What I liked most about Monday is that it is super user friendly. Synchs to user emails to ensure messages/updates are received.

It has a beautiful UI which is user-friendly. I love the timeline view and the integration center is amazing and user friendly.

I love the concept and it's a great way to organize a team and get everyone on the same page and constantly aware of progress.

The tool strikes a good balance between features and ease of use, and provides options to integrate with other apps.

Customer support is also super friendly and very responsive.

Monday.com is fun to use and also helpful. Using Monday.com to help with recruiting organization and visibility has been great.

It also is very affordable, and works great a desktop computer and your phone. They also have great customer service when getting back to you.

It seemed like the ability to invite people to join and then communicate with them was extremely easy.

They work with you, great customer service. Good company good product, Woo hoo.

Easy to use, easy to read, very configurable, allows good collaboration, good notifications, good visualization of projects.

Actually it is best for the small size of projects and teams. If you have more users than its cost is high.

Solid project management platform, great customer service.

There are 2 main advantages about monday: Pricing and easy to use. They have different types of monthly plan that could adapt to any organization.

It wasn't bad, but definitely more complex than what we needed.

It's a great tool and meet majority of our needs for now. We are a growing company and Monday.com is an evolving product, so far growing with us, which is very nice.

The only downside I have encountered was probably use error, wherein I set up 2 logins by accident.

Positive experience, good sales team and good pricing.

My team hates it, they find it confusing; I disagree. They do not like the layout and find it confusing to navigate through.

Its a very good application, the target of this app accomplish every thing, setting tasks setting reminders works like a charm.

The Monday.com platform is excellent in these areas, so for me it seems like an excellent choice.

Monday.com is user friendly and helps to keep our team on the task at hand. I like being able to assign teammates to the assignments with a due date is very helpful to keep our week productive.

It is good to be able to integrate it to third party platforms whenever we want, and have greater control of accessibility to each project.

When you're starting a business you have so many monthly software charges to pay for.

I also love that you can integrate it with different platforms like AirTable and Slack, which is super helpful.

Monday.com is indeed a blessing for me as it enables me to enhance much of my working abilities in best possible manners.

User friendly and provides a great level of control for managers and supervisors. The progress tracking is also a great reduction in time for managers.

It allows you to invite others and share timelines with them. It is very helpful to stay organized and share progress with free viewers.

They say things bad about being used by micro-managing leaders/bosses, but I dont see that as an issue at all.

I also like the quick links, recent and saved searches options all resulting in less time consumption and more output. This software has a lot of flexibility and helps in better output for sure.

Monday has been a godsend in this time where effective communication is extremely needed. Customer service is quick to work on issues quickly and in a friendly way.

Monday.com's practices are an invasion of privacy and spam.

I like it's clean, simple design. It is very easy to navigate and work with, which is important for a task management system that you will likely be using every single day.

It's really difficult to consider anything I loathed in slack. It generally appears to figure, it doesn't have the conveyance issues Teams do.

If you have the money to invest in a great project-management tool, then monday.com is for you.

I loved monday.com's seamless ability to allow us to manage our projects and our team members. Our workflow has been completely transformed due to the cleverly designed apt features monday.com offers.

US Dollar

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Autoresponders

Customer History

Corrective and Preventive Actions (CAPA)

Task Progress Tracking

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Issuetrak

In Person

Live Online

Webinars

Documentation

Videos

monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. 
The platform offers solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. It’s no-code/low-code, fully customizable, and has 200+ ready-made templates to help every type of user quickly get started. The visual and intuitive interface creates a collaborative environment where team members can assign tasks, create project plans, set dependencies and due dates, communicate in real-time, share files, and more. 
monday.com offers a variety of productivity features designed to simplify workflows, improve cross-team collaboration, and optimize time-and resource management. No-code automations eliminate repetitive tasks, integrations centralize every app and tool in one place, and advanced reporting helps users make data-driven decisions. Multiple view options such as Gantt charts and Kanban let teams easily navigate projects from start to finish, and visual dashboards help managers track progress, timelines, and budgets at a glance. The platform is ideal for managing everything from simple to complex projects or workflows and is equally suitable for in-house teams and remote workers.
monday.com integrates with 37+ commonly used apps and tools such as Outlook, Microsoft Teams, Zoom, Excel, Gmail, Google Drive, and Dropbox. So users can easily continue working with any software they already know, within the platform. 
In addition to the standard platform, monday.com also offers these dedicated solutions designed to answer the needs of specific industries and use-cases:
monday work management
monday marketer
monday sales CRM
monday dev
monday projects 

monday.com has four price plans: Basic Plan, Standard Plan, Pro Plan, and Enterprise. Support is available 24/7 through the monday.com support team, the online knowledge base, and video tutorials.


File Management

Third-Party Integration

Engagement Tracking

Deadline Management

Milestone Tracking

Bar Chart

Cataloging/Categorization

Project Workflow

Multi-board

Automatic Time Capture

Production Tracking

Forecasting

Messaging

Quality Management

Special Order Management

HR Management

Monday.com offers a free forever plan for up to 2 seats, after which pricing scales based on the number of seats, as well as functionality needed. Paid plans start at $10/seat/month, billed monthly, for the Basic plan and include a minimum of 3 seats. Other plans are outlined below:

Basic plan: starting at $9/seat/month billed monthly
Standard plan: starting at $12/seat/month billed monthly
Pro plan: starting at $19/seat/month billed monthly
Enterprise: contact Monday.com for enterprise pricing

14 days free trial, no credit card needed.
30-day money back guarantee.

Issuetrak vs monday.com

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