It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

Easy qualifications, able to track team stats, prospects, and easy e-agreements. Value by far exceeds the cost.

Easy to keep track of daily reports and easy to add new features. Nice to add notes in to keep track of daily or monthly goals.

It worked well for what it needed to, the ability to upload images to leads was strong, note taking, and specific lead notes was great too.

One of the better priced Customer Management programs for sales teams that still has lots and lots of features.

The worst part about this software is the battery that is required to run it... you need a portable charger or two to stay alive.

Sales rabbit software is great when it comes to selling of products and services. I love how it's organized and reliable.

It is a good program to do business through. Really enjoy using it, it is quick and easy.

Really good UI and Design. Works really well as a Door to Door Sales Tool.

This is kind of research based result oriented software where it enables the team members to implement best in the industry.

Being able to be more organized, keep better track of sales areas and my other reps, is a super positive. Great thing about it is that it is easy to teach my newer reps how to use it.

I have enjoyed my Sales Rabbit experience. From their onboarding, customer support, and ease of use, my team was prepared to go and make house visit.

Ease of use is really high. It provides many amazing tools for Door to Door sales.

After three summers of doing d2d sales sales rabbit has improved each and every year. I lobe how they continue to change and make their product better and more user friendly.

Sales Rabbit was very simple to use and did what I needed. It helped me manage my sales area and was easy to get customer service.

It tells me my homeowners info before I ever get to their door. This helps me to market my homeowner correctly.

The most interesting part of SR is its functionality and features, It has delivered everything that was needed.

Everything ran smooth for me, I know that the layout can be simpler but I enjoyed using it. What helps is the amount of referrals that I heard this from, great networking.

Sometimes we have problems where the app freezes, but this happens with almost all apps from time to time these days.

Great notes features, integrated with calendar, using reminders to help mat appointments.

I use it to track my door to door sales. It is super easy to use and it is great because it integrates with a GPS map so you can actually SEE the neighborhoods you are knocking.

I don't know enough about this product to give pros and cons as well as the next but I do like the API function with Agemni very much.

I've been very pleased with the ease of use and every time I need tech help it's resolved quickly and efficiently.

However, being forced to use this software by my employer, resulted in more frustration, confusion and disappointment to be totally honest with you.

US Dollar

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Autoresponders

Customer History

Corrective and Preventive Actions (CAPA)

Task Progress Tracking

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Issuetrak

In Person

Live Online

Webinars

Documentation

Videos

SalesRabbit is a cloud-based sales enablement and customer relationship management software designed to help outside sales teams manage sales in the field. 


The software and mobile app include a suite of features for each level of sales organizations. Management-driven features include data collection and reporting as well as area management mapping. Reps can track lead progress in the field and use digital sales presentation tools during sales pitches.


SalesRabbit also allows teams to build customized agreements, approve customers from the mobile app and collect client signatures. Integrations with the core product include DataGrid, which provides homeowner information that automatically populates on maps in the app. The SalesRabbit Learn module is an online training system featuring content from industry professionals and a reporting system to track employee progress.


The system is accessible on Windows and iOS devices, as well as on mobile devices (iOS and Android).



Content Delivery

Lead Notifications

Meeting Management

Presentation Tools

Online Forms

Lead Capture

Performance Management

Document Imaging

Digital Signature

Route Optimization

Electronic Signature

Data Extraction

Lead Distribution

Goal Management

Geographic Maps

Data Import/Export

Content Management

Lead Management

Sales Reports

Sales Activity Management

Territory Management

Shared Contacts

Proposal Management

Lead Segmentation

Segmentation

Work Order Management

Customer Management

For Sales Teams/Organizations

Team: $25/month/user when paid annually

Pro: $35/month/user when paid annually

Enterprise: $59/month/user when paid annually

Issuetrak vs SalesRabbit

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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