--- title: "Ivanti ITSM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ivanti ITSM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ivanti ITSM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/ivanti-neurons-for-itsm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / [Ivanti ITSM](https://www.softwareadvice.com/crm/ivanti-neurons-for-itsm-profile/) / Ivanti ITSM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/ivanti-neurons-for-itsm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/ivanti-neurons-for-itsm-profile/alternatives/) # Ivanti ITSM User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 15 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.9/5 - Value for money: 3.8/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 5 reviews (33%) - 4 stars: 5 reviews (33%) - 3 stars: 4 reviews (27%) - 2 stars: 1 reviews (7%) - 1 star: 0 reviews (0%) ## Ivanti ITSM customer reviews Showing reviews 1-15 of 15 (page 1). ### Simple to use remote support tool - Overall rating: 4/5 - Reviewer: Marko P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reliable and simple to use tool for remote access and support, it offers extended device information #### Cons Not able to send windows shortcuts, not able to send sound. --- ### Ivanti Neurons for ITSM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros I like the edge intelligence and neurons bots, it helps to automate our workflows and security management #### Cons I think at the start there was a lot to process, but once you start setting stuff up it flows nicely #### Reasons for choosing Ivanti ITSM General functionality achieved more and had more coverage --- ### Landesk is a decent ticketing solution - Overall rating: 3/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like that you can have multiple databases synced together. #### Cons Remote tool doesn't always work well. Wish the ticket search was better. #### Reasons for switching to Ivanti ITSM Corporate decision. --- ### Exploring Best software Asset Management - Overall rating: 5/5 - Reviewer: Shankar D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User Interface and support they provide is top quality. #### Cons Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported. --- ### Highly customisable and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company. #### Cons Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements. #### Reasons for switching to Ivanti ITSM EOL previous system. --- ### Easy Work Orders and so much more! - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this. #### Cons I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user. --- ### A no-frills incident and service request management platform that does its job. - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a no frills service management solution that does work. There may be better out there. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations. #### Cons interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs. --- ### Great Platform for Purchase Orders - Overall rating: 4/5 - Reviewer: Michele T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We were able to keep track of all of our purchases, and we have a ton! #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I was able to input all of my purchase orders so purchasing can receive them. I wasn't able to do much with my clearance level! #### Cons it was a little confusing! Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it. It also didn't have enough lines for items. --- ### Very Customizable - Overall rating: 5/5 - Reviewer: Barak R. - Verified reviewer: Yes - Industry: Warehousing - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc. #### Cons The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback. #### Reasons for switching to Ivanti ITSM Spiceworks is free and not robust. --- ### Good IT workflow system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow. #### Cons System can be a little clunky to add attachments and to check statuses of tickets being generated by customers. --- ### To manage the system over a remote - Overall rating: 5/5 - Reviewer: Noufal T. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple and well designed interface help to user to use the application it's own professional ways #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities --- ### Found Landesk an OK ticketing system - Overall rating: 3/5 - Reviewer: Dhaval K. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future. #### Cons I have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab. --- ### Very old and too complex - Overall rating: 2/5 - Reviewer: Aleksandr B. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 --- ### It is an ok software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Our IT department tested out this product for awhile. I really liked the reminders you get #### Cons Overall it was ok and could be slow at times --- ### Longtime customer, marginal success - Overall rating: 3/5 - Reviewer: Joel N. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 --- Ivanti ITSM Reviews, Pros and Cons - 2026 Software Advice