JIRA Service Desk

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Ratings & Reviews

Overall Rating

4.36 / 5 (252)

4.08 / 5 (255)

Ease-of-Use

4.0 / 5

3.5 / 5

Value for Money

4.0 / 5

3.5 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

May 22, 2020

April 30, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible.

  • Cons

  • Lack of UI customization features but not critical. Satisfaction reports are a bit limited but not critical either.

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • Pros

  • Pretty easy in terms of configuration and can handle complex business rules. It is quite a flexible software for business needs.

  • This platform is excellent for email marketing. It does a great job at keeping your email content organized and easy to find.

  • Cons

  • back-end can be complex; expensive for small scale businesses; can be time-consuming to learn to use

  • One thing i do recommend is to really spend time on the setup process if not the product will not be as enjoyable to use as it could be if done right. Other than that the software is superb.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots