JIRA Service Desk

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Ratings & Reviews

Overall Rating

4.36 / 5 (249)

4.35 / 5 (105)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 19, 2020

February 10, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Very flexible tool, very useful in seeking assistance especially to our IT team, very simple and user friendly

  • Cons

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • It's JIRA, it's not the most aesthetically pleasing tool, but it does what it advertises and help us more easily manage our tickets.

  • Pros

  • The program allows me to easily set the headers and images of alerts, as well as view the number of unsubscribing subscribers. It integrates well with a number of applications and tools we need.

  • This software is used by us because it is great for newsletters and many other tasks. There are many pre-made templates, and extensive functionality is also available.

  • Cons

  • For sending mail works very well, support by chat is sometimes a bit slow to answer.

  • The big issue is speed, they do have an issue when it comes to. Page speed when saving email templets. It can be a little frustrating when you are trying to fix something small.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots