JIRA Service Desk

TrackerRMS CRM

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Ratings & Reviews

Overall Rating

4.36 / 5 (252)

4.64 / 5 (155)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 22, 2020

November 18, 2019

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible.

  • Cons

  • Lack of UI customization features but not critical. Satisfaction reports are a bit limited but not critical either.

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • Pros

  • very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

  • The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.

  • Cons

  • Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

  • The only con would be the user who doesn't use the software to its maximum potential. Only con might be that it's not super intuitive but the capability is there.

Product Demo & Pricing

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Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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