Jive-x for Customer Support is a Web-based customer support solution that enables organizations to deflect calls and reduce call escalations.
The system's built-in search engine optimization (SEO) feature automatically optimizes content posted by users for search engines and pulls in additional clients via organic searches. Its gamification module creates badges and tailored missions that drive desired behaviors and enhances user enthusiasm. In addition, the software allows for content creation in a variety of formats, such as documents, uploaded files, video, blogs and more.
Jive-x for Customer Support’s analytics feature tracks user activity and provides measurable feedback. Moreover, “Community Health Reports” share quantitative analysis of the user community. The software is also optimized for mobile Web experience.
This system can be integrated with other customer relationship management (CRM) and marketing automation systems, which provides real-time insights and helps provide customers with information as needed.