Jive-x for Customer Support is a cloud-based customer support solution that enables organizations to deflect calls and reduce call escalations. The solution has a built-in search engine optimization (SEO) feature that automatically improves content posted by users for search engines and pulls in additional clients via organic searches. Its gamification module creates badges, tailored missions that drive desired behaviors and enhances user enthusiasm. Additionally, the software allows for content creation in multiple formats such as documents, uploaded files, video, blogs and more.
Jive-x for Customer Support’s analytics feature tracks user activity and provides measurable feedback. The “Community Health Reports” feature share quantitative analysis of the user community.
Jive-x for Customer Support can be integrated with other customer relationship management (CRM) and marketing automation systems, which provides real-time insights and helps provide customers with information as needed.