

JivoChat Software
FrontRunners
About JivoChat
JivoChat Pricing
14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually.
Starting price:
$19.00 per year
Free trial:
Available
Free version:
Available
1 / 5





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JivoChat User Reviews
OVERALL RATING
Showing 1 - 5 of 66 reviews

Laszlo Leonardo
Verified reviewer
Company size: 1 employee
Industry: Internet
Review Source: Capterra
February 2020
Forget about Chatbots, JivoChat is the real deal
Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.
Pros
You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!
Cons
Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.
Reasons for choosing JivoChat
it just looks more innovative, the support is awesome and the people you are talking too are really nice
Reasons for switching to JivoChat
because to make the bot sound like a human, would take forever and the bot is not really cheap
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
February 2022
JivoChat a well established chat and support tool
Pros
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
Cons
Brand removing is not available for my subscription
Reasons for choosing JivoChat
It is more costly to add extra agents
Reasons for switching to JivoChat
They are closing down the service.
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: GetApp
April 2022
Dificuldades com o funcionamento
Bem ruim, não posso reclamar do atendimento, pois o mesmo sempre se da de forma cordial, mas o problema está na falta de soluções dos problemas, sabemos que problemas acontecem, mas com essa frequência, está sendo inviável utilizar o software.
Pros
Tem tudo para funcionar perfeitamente, mas não funciona. Gosto muito da interface, acho super funcional, a integração do CRM é boa, poderia agregar mais funções mas as existentes estão ok.
Cons
Precisamos contatar o suporte praticamente todos os dias, a cada nova atualização para manutenção o software leva uma semana para estabilizar, já perdemos uma quantidade absurda de vendas devido os erros que ocorrem ao enviar documentos e imagens, ou mesmo quando os clientes entram em contato pelo chat ou WhatsApp e não recebemos as mensagens, basicamente são estes os problemas, mas são problemas gravíssimos.
Reasons for choosing JivoChat
Por conhecermos o nome e a marca, e também por não termos pesquisado a respeito de comentários tão negativos e/ou realistas
Anton
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
December 2021
Must have software
It helps us sell more when people having doubts before buying and want to ask some question through chat or call first.
Pros
Its easy to set up and easy to use for clients. Does its job perfectly. Has inbuilt chat, audio and video calls. The support is lighting fast.
Cons
The design is a bit obsolete. Hope they will improve that.
Reasons for switching to JivoChat
Jivo has more functions

Ian
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
August 2018
JivoChat, way to meet your website visitors
The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.
Pros
I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.
Cons
The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.