# JivoChat Software Reviews, Demo & Pricing - 2026 > Review of JivoChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/jivochat-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / JivoChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/jivochat-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/jivochat-profile/alternatives/) # JivoChat 2026: Benefits, Features & Pricing Wondering if JivoChat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview JivoChat 4.6 [(105)](https://www.softwareadvice.com/crm/jivochat-profile/reviews/) Pricing Starting at $19.00 per year ### About JivoChat JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences. Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook. Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals. Redirect emails from your company’s address to the JivoChat Inbox – your team will... reply faster and no message will ever be missed. Wondering if JivoChat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## JivoChat User Interface ## Popular JivoChat Alternatives Main Product JivoChat 4.6 [(105)](https://www.softwareadvice.com/crm/jivochat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.41Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $19.00 per year Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24147)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4083)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## JivoChat Pricing and Plans Starting price: $19.00 per year Free Trial Free Version Basic $19.00 per user, per year No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## JivoChat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of JivoChat Activity Dashboard Alerts/Notifications API Audio/Video Conferencing Automatic Call Distribution Callback Scheduling Call Center Management Caller ID Call Monitoring Call Recording Call Routing Call Transfer Chat Transcript Collaboration Tools Computer Telephony Integration Contact Management CRM Customer Database Customer History Customizable Branding Customizable Caller ID Data Import/Export Email Management Feedback Management File Management For Startups Geotargeting Inbox Management Interaction Tracking Interactive Content IVR Lead Capture Lead Management Live Chat Multi-Language Offline Form On-Demand Communications Opportunity Management Performance Metrics Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Ring Groups Screen Sharing Search/Filter Single Sign On SIP Trunking SMS Messaging Social Media Integration Surveys & Feedback Task Management Two-Way Audio & Video Unified Communications Video Conferencing Video Support Workflow Management ## JivoChat Integrations Weebly Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review See all 27 integrations ## JivoChat User Reviews Overall Rating 4.6 Ratings Breakdown 5 73% 4 19% 3 4% 2 1% 1 3% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.5 Functionality 4.5 Arup R. Verified reviewer Warehousing 5001-10000 employees Used daily for less than 6 months Review source Reviewed May 2024 Very easy and helpful in terms of use 5 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful. Cons: I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying. Read More VR Verified Reviewer Computer Games 11-50 employees Used daily for less than 12 months Review source Reviewed December 2022 Jivochat best performance chat with customers 5 My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever Cons: I like everything about the software but I would love to see new features like blue seen option would be great Read More SD Shelly D. Verified reviewer Consumer Services 2-10 employees Used daily for less than 6 months Review source Reviewed February 2020 JivoChat user 3 Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus. Cons: My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box. Reasons for switching to JivoChat Same quality & less money....now we've grown to enjoy it more. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed August 2021 My experience using JivoChat 5 JivoChat has made it very easy for my business and agency clients to communicate with customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat. Cons: JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out. Reasons for choosing JivoChat JivoChat's easy to integrate and free WordPress plugin Read More VR Verified Reviewer Computer & Network Security 2-10 employees Used daily for less than 12 months Review source Reviewed February 2022 JivoChat a well established chat and support tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service. Cons: Brand removing is not available for my subscription Reasons for choosing JivoChat It is more costly to add extra agents Reasons for switching to JivoChat They are closing down the service. Read More VR Verified Reviewer Health, Wellness and Fitness Self-Employed Used weekly for less than 6 months Review source Reviewed August 2023 Complete business messenger solution 5 JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively. Cons: There is a slight learning curve due to the array of features available. Read More CC César C. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed September 2021 Simple, easy integration chat application 5 almost ready-to-use online chat widget application. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: you need very low effort to setup and integrate the web widget to our self developed applications. Cons: it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application. Reasons for choosing JivoChat low cost and easy to implement application. Read More David S. Verified reviewer Construction 51-200 employees Used daily for less than 6 months Review source Reviewed November 2021 Overall a good multichannel system 4 They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I like that is stable, it has desktop and mobile apps Cons: Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding Reasons for switching to JivoChat Multichannel capabilities Read More VK Vitaly K. Verified reviewer Business Supplies and Equipment 11-50 employees Used daily for more than 2 years Review source Reviewed August 2020 Great solution for the website 5 Jivochat helps us get more leads Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Integration with other business apps CRM, mail etc. Cons: Would like more configuration options for some features Reasons for choosing JivoChat Price / functionality Read More Shawn B. Verified reviewer Retail Self-Employed Used daily for less than 6 months Review source Reviewed February 2019 A great communication suite for your website. 5 I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast. Cons: It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more. Read More Showing 1 - 10 of 105 Reviews [See All Reviews](https://www.softwareadvice.com/crm/jivochat-profile/reviews/) ## JivoChat Popular Comparisons [Slack vs JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/vs/slack/)[LiveChat vs JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/vs/livechat/)[LiveAgent vs JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/crm/jivochat-profile/alternatives/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24147) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16400) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4470) Recently recommended **0** times Stuck Between Options? 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