About JivoChat

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.

Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.

Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ ...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

51 Reviews of JivoChat

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(34)

34

4 stars

(12)

12

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

February 2020

Laszlo Leonardo from 8Limes

Verified Reviewer

Company Size: 1 employee

Industry: Internet

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Forget about Chatbots, JivoChat is the real deal

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Pros

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Cons

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Reasons for Choosing JivoChat

it just looks more innovative, the support is awesome and the people you are talking too are really nice

February 2020

Tsuji from niguramu Co.Ltd.

Company Size: 1 employee

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2020

Everything is above average.

Pros

JivoChat has all the average features available in a single plan.

Cons

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

January 2019

Andrey from Elfsight Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

January 2019

2+ years with Jivochat

This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Pros

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

April 2020

Chloe from Chloe Sketches

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2020

Good use for live chats

It has been an overall pleasant experience. I’ll keep jivochat embedded in my website, and if I get more customers I might buy premium

Pros

I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being.

Cons

I wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them.

February 2020

Tom from Magic WebDesigns

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

A very good software

Pros

We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking! JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional. The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Cons

The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

Reasons for Choosing JivoChat

pricing