JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

I wouldn't recommend them to anyone. HUGE waste of time

Easy to use - until you need help - then they vanish

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Brand removing is not available for my subscription

Jivochat helps us get more leads

Integration with other business apps CRM, mail etc.

Would like more configuration options for some features

JivoChat has made it very easy for my business and agency clients to communicate with customers.

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

almost ready-to-use online chat widget application.

you need very low effort to setup and integrate the web widget to our self developed applications.

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

it provides enough security for site visitors

The only problem is updating the softw are

My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

I like everything about the software but I would love to see new features like blue seen option would be great

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

I got to see what kind of customers come to my site, and what kind of needs they have. It ranged from specific needs such as what product do I buy, or general questions. What I really liked was the geolocation of the user, since we didn't want to waste time helping a customer that is not US based, since we currently don't ship out of the US.

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Not a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

There is no option to use one account in different desktops. But I understand the reaseon

It has been an overall pleasant experience. I’ll keep jivochat embedded in my website, and if I get more customers I might buy premium

I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being.

I wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them.

We are interacting with persons that are interested with our business

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

The rumors that in future we couldnt recive anymore our chats in email.

The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster

It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address

Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses

Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver.

JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

There is a slight learning curve due to the array of features available.

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

I like that I can respond quickly to a client without the need for a phone call.

The ignore button doesn't stop the notification from dinging constantly.

It is our live chat tool which we are using the software to chat with clients

Jivo has canned responses which makes it faster to respond to clients using the canned responses

Tool is so easy for me, does not have an issue yet with it

Good

Good product for chat to interact with clients and prospects

Should try to bring natural language option to chat.

Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Nothing at the moment because tool meets my needs

100% recommended it does what it is supposed to do without much troubles and nice user experience.

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Good solution but not really solving something that other alternatives can solve for free or at same cost.

i like it i had a good amount of success with jivochat and its super easy to use.

i can connect with customers with ease and answer all their questions right away.

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Easy access to all customers currently on our website. and very easy to talk real time with real buyers

Can be difficult to stay in touch with customer if they dont give a phone number