JivoChat vs LiveAgent
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.4 / 5
4.7 / 5
Customer Support
4.5 / 5
4.7 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
May 26, 2024
September 16, 2024
Pros/Cons
Pros
- Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.
- Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.
- It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us.
Cons
- How often the chat pops up for the customer, some customer might get frustrated and leave the website.
- Slow and at the end I don't understand what the problem is.
- The ignore button doesn't stop the notification from dinging constantly.
Pros
- The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
- The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).
- We have only been using the product for a short time, but we are very pleased with its ease and price.
Cons
- The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.
- I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.
- Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
