--- title: "JivoChat Software Reviews, Demo & Pricing - 2026" description: "Review of JivoChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/jivochat-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / JivoChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/jivochat-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/jivochat-profile/alternatives/) # JivoChat Review From $19/year Free version Free trial 1 plan Wondering if JivoChat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview JivoChat 4.6 [(105)](https://www.softwareadvice.com/crm/jivochat-profile/reviews/) Pricing Starting at $19.00 per user per year ### About JivoChat JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences. Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook. Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals. Redirect emails from your company’s address to the JivoChat Inbox – your team will... reply faster and no message will ever be missed. Do you work for JivoChat? [Manage this product listing](https://www.g2.com/products/jivochat/claim_requests/new?auto=true) Wondering if JivoChat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## JivoChat User Interface ## Popular JivoChat Alternatives Main Product JivoChat 4.6 [(105)](https://www.softwareadvice.com/crm/jivochat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.41Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $19.00 per year Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24203)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4091)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## JivoChat Pricing and Plans Starting price: $19.00 per year Free Trial Free Version Basic $19.00 per user, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## JivoChat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of JivoChat Activity Dashboard Alerts/Notifications API Audio/Video Conferencing Automatic Call Distribution Callback Scheduling Call Center Management Caller ID Call Monitoring Call Recording Call Routing Call Transfer Chat Transcript Collaboration Tools Computer Telephony Integration Contact Management CRM Customer Database Customer History Customizable Branding Customizable Caller ID Data Import/Export Email Management Feedback Management File Management For Startups Geotargeting Inbox Management Interaction Tracking Interactive Content IVR Lead Capture Lead Management Live Chat Monitoring Multi-Language Offline Form On-Demand Communications Opportunity Management Performance Metrics Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Ring Groups Screen Sharing Search/Filter Single Sign On SIP Trunking SMS Messaging Social Media Integration Surveys & Feedback Task Management Two-Way Audio & Video Unified Communications Video Conferencing Video Support Workflow Management ## JivoChat Integrations Weebly Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review See all 25 integrations ## JivoChat User Reviews ## JivoChat customer ratings - Overall rating: 4.6/5 - Total reviews: 105 ### Rating distribution - 5 stars: 77 reviews (73%) - 4 stars: 20 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (3%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- ### Very easy and helpful in terms of use - Overall rating: 5/5 - Reviewer: Arup R. - Verified reviewer: Yes - Industry: Warehousing - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful. #### Cons I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying. --- ### Jivochat best performance chat with customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Games - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever #### Cons I like everything about the software but I would love to see new features like blue seen option would be great --- ### JivoChat user - Overall rating: 3/5 - Reviewer: Shelly D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus. #### Cons My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box. #### Reasons for switching to JivoChat Same quality & less money....now we've grown to enjoy it more. --- ### My experience using JivoChat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JivoChat has made it very easy for my business and agency clients to communicate with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat. #### Cons JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out. #### Reasons for choosing JivoChat JivoChat's easy to integrate and free WordPress plugin --- ### JivoChat a well established chat and support tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service. #### Cons Brand removing is not available for my subscription #### Reasons for choosing JivoChat It is more costly to add extra agents #### Reasons for switching to JivoChat They are closing down the service. --- ### Complete business messenger solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively. #### Cons There is a slight learning curve due to the array of features available. --- ### Simple, easy integration chat application - Overall rating: 5/5 - Reviewer: César C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. almost ready-to-use online chat widget application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros you need very low effort to setup and integrate the web widget to our self developed applications. #### Cons it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application. #### Reasons for choosing JivoChat low cost and easy to implement application. --- ### Overall a good multichannel system - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that is stable, it has desktop and mobile apps #### Cons Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding #### Reasons for switching to JivoChat Multichannel capabilities --- ### Great solution for the website - Overall rating: 5/5 - Reviewer: Vitaly K. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Jivochat helps us get more leads #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with other business apps CRM, mail etc. #### Cons Would like more configuration options for some features #### Reasons for choosing JivoChat Price / functionality --- ### A great communication suite for your website. - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast. #### Cons It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more. --- Showing 1 - 10 of 105 Reviews [See All Reviews](https://www.softwareadvice.com/crm/jivochat-profile/reviews/) ## JivoChat Popular Comparisons [Slack vs JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/vs/slack/)[LiveChat vs JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/vs/livechat/)[LiveAgent vs JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/crm/jivochat-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24203) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16464) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4485) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **0** times Stuck Between Options? 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