Jobber

RATING:

4.5

(752)

About Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop dashboard. As a service business solution, Jobber supports over 50+ service industries and provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatching, expense tracking, invoice creation and billing, online booking, a self-service client hub, quoting, client reminders, automatic emails and many more. With time tracking functionality, Jobber's scheduling module allows users to update any job in real-time such information on task completed and project progress so management can effectively track field per...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Jobber Pricing

Jobber offers 4 plans with different available features and numbers of users per plan. Jobber Lite starts at $19/month. Jobber Core starts at just $69/month. Jobber Connect starts at $169/month. Jobber Grow starts at $349/month.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Organize your service business.
Slide 1 of 5

Jobber Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Jobber

1 - 5 of 739 Reviews

Rufus

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Should have switched sooner!

User Profile

Andy

Verified reviewer

Facilities Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

PROS

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

CONS

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Vendor Response

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :)

Replied April 2019

Michael

Farming, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

3

FUNCTIONALITY

2

Reviewed April 2024

Change is not always good.

Jobber is a wonderful tool although a little pricey, It would be nice if it could be paid for in English oounds without the need for currency change costs.

PROS

The old home page was very robust and allowed for a good degree of business management on the fly

CONS

The new home page is a backward step in terms of usability of this platform

Reasons for switching to Jobber

Outgrew old methods and taking on staff.

Olivia

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Jobber Customer Support Employees Deserve a Raise

PROS

Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

CONS

The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

Reasons for switching to Jobber

I was not in any way a part of that decision but I believe it was monetary.

Vendor Response

Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything. Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you!

Replied May 2023

Tim

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

JOBBER is amazing

PROS

It has made our daily functions easier, especially when it comes to customer communication and interaction.

CONS

One downside I have noticed is that when searching for a job or quote, it requires scrolling down to find it. It would be more convenient if the jobs were organized into tabs such as "waiting to be signed," "signed," "scheduled," "invoiced," etc.

Reason for choosing Jobber

Seems to work better for what we needed.