--- title: "Jurny Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jurny. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jurny is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/jurny-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Jurny](https://www.softwareadvice.com/crm/jurny-profile/) / Jurny Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/jurny-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/jurny-profile/alternatives/) # Jurny User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 34 reviews (76%) - 4 stars: 7 reviews (16%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (7%) ### Most mentioned pros - There are so many integrations that are included with your subscription. And, so many software programs that integrate with Jurny. - The JURNY Program, TURNO for connecting house cleaning, WheelHouse for pricing, LYNNBROOK for payments, seamless automation, help from NIA the AI assistant but the shining diamond are the people behind the product! - A standout feature is its AI assistant, Nia, which boosts response times by 80% and offers valuable insights through sentiment analysis of guest reviews. While some integrations with online travel agencies are still developing, Jurny's robust customer support and forward-thinking tools make it a top choice for property managers seeking to elevate their guest experience. ### Most mentioned cons - I really wish they had a 800 Customer Service number. - Access codes don't integrate with the locks so they have to be added manually, expect there was no option to add codes manually so the check-in details had to be send manually. - I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! ## Jurny customer reviews Showing reviews 1-25 of 45 (page 1). ### JURNY Ai Assistants are Amazing! - Overall rating: 5/5 - Reviewer: Nyccole S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I love ALL of Jurny from the platform itself to every human being behind it! I plan on spending more time learning the endless capabilities of the Jurny program By using their built in Super Smart Ai assistants and should I get stumped I know I can reach out to even more amazing humans that make up the Jurny support team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI Data Scientist… It was the end of the fiscal year… frustrated w trying to manipulate programs to organize the data I need, throughout the year, I had given up all hope of using a program and had reverted back to monthly spreadsheets. Now I needed a consolidated year end report with specific details and I was in a hurry… the old platform was very restrictive and frustrating, I wasn’t looking fw to even trying. The AI takes a little getting used to… at first he was creeping me out a bit to be honest… lol… but that’s bc I’m old… I just kept trying until I could comprehend the reports generated and it showed the info I needed. The AI even taught me how to create my own from scratch w the freedom to show whatever info I want! No restrictions! Lots of options that were easy to figure out! No college degree required! Absolutely the best technology in the hospitality industry PERIOD! #### Cons Nothing negative at all! Jurny is always growing and improving! I have been with them since before they had Ai and I am always learning and growing bc Jurny is always one step ahead of the curve!! --- ### Partnering with Jurny has made the back end of STR management EASY! - Overall rating: 5/5 - Reviewer: Dena D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely positive. I would recommend any STR or MTR owner/manager to give Jurny a try. There are so many integrations that are included with your subscription. And, so many software programs that integrate with Jurny. It is a breeze. We are a growing company. Currently we have 25 doors. Even when we reach 100+ doors, we will continue to use Jurny. We can definitely grow with Jurny. It would be insane to go anywhere else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My personal Account representative is the BEST: super knowledgeable and quick to respond. Few PMS companies have that unless you pay for it. It's great because he knows me, my previous issues, etc. And, unlike going to a customer service call center/email center, he is already familiar with me and my company. Their NIA AI feature is fantastic and always my first step if there is something I feel I do not understand. It is simple, direct and explains step by step which is fantastic for me (I am not the most tech savvy person!). Finally, Jurny actually listens to their customers. There are tweaks and suggestions I have provided my Personal Account Rep. and literally, in a few weeks, those upgrades were put into play! Amazing! Prior to on-boarding Jurny, I tried 2 other of the "big name" softwares. I hated both of them. Lack of customer support and being extremely clunky and non-user friendly made me drop both of them. I waited nearly a year and researched many other software companies. I kept coming back to Jurny. I kept comparing all the others to Jurny. After a while, I stopped the software hunt and went all in with Jurny. Best technology move I have done! #### Cons Initially, their mobile app was lacking and we all know as STR owners/managers, we not always in front of a laptop. I realized that was because they were focused on the full program. In a very short time, they focused on their app. That is where my suggestions have really been heard. It's getting better and better literally every day. #### Reasons for choosing Jurny more affordable. easy to use. easy integrations. #### Reasons for switching to Jurny They were extremely hard to learn/use. I had double bookings occur with BOTH of those programs and that was unacceptable! --- ### Glitchy software, Stay Away from this company! - Overall rating: 1/5 - Reviewer: Joal R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered When I first learned about Jurny, I was sold. I wanted to use this software for my company and my business; they offered everything I was looking for in one place, I sent a Demo request, and it took them at least 15 days to write back (first red flag). I still give them a go. I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! Now after two months using the software I just want Out to be able to explore other softwares and been asking for a cancellation (I don't have a mandatory minimun contract with them) and Refund since december 5th (now december 31st) and after many back and forward emails they keep doing like they don read what I'm asking for, and many times they didn't even aswer my emails, I can't work with a company that doesn't aswer emails on high season for vacation homes! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work #### Cons Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code. #### Reasons for choosing Jurny One stop shop for everything I was looking for (they didn't deliver) #### Vendor response We thank you for bringing this to our attention and apologize for the difficulty you experienced. We take all customer feedback seriously and strive to provide reliable, user-friendly software and excellent customer service. Although your review might not portray our product or services in a positive light, we are confident that our software provides the best possible experience. Our dedicated support team is always available to answer any questions quickly. We understand your frustrations, but please be assured that our software will meet its promises with proper use. Thank you again for taking the time to inform us of your experience, please do not hesitate to reach out if there's anything else we can help with. Replied January 2023 --- ### Excellent Support and Amazing Automation” - Overall rating: 5/5 - Reviewer: Raquel G. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer support (in my case with [sensitive content hidden]) is excellent — always attentive and ready to help. I love being able to automate guest messages, manage traveler registration, and have Nia respond in different languages. The coordination with Wheelhouse is also a big plus. Everything works great, and I will definitely stay with Jurny. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jurny offers an intuitive platform with a clean interface, making it easy to manage properties and reservations. The automation features save a lot of time, especially with guest communication and check-in processes. Thanks to Nia, the AI super-agent, guest interactions and support are much faster and more efficient. #### Cons Everything works great for me. Nothing negative to comment. If I had to suggest something, it would be the option to upload short videos for arrival guides, especially for properties that are more difficult to access. #### Reasons for choosing Jurny chose Jurny because of its Artificial Intelligence, especially Nia, which makes guest communication and operations much easier and more efficient. inglés:“The implementation was smooth thanks to the support team, especially [sensitive content hidden], who guided us through the process and answered all our questions quickly and clearly #### Reasons for switching to Jurny I switched from Hostaway because Jurny offers Nia, the AI super-agent, and excellent customer support (special thanks to [sensitive content hidden]). These features made a big difference in my daily operations. --- ### Our Go-To for Managing It All - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Jurny has been our go-to channel manager. It's essential in our operations to track bookings, financials, special notes, correspondence, guest history, messaging, automation, etc. With more and more bookings being direct, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It really consolidates all aspects of our property management into a single environment. As our business has grown to include other channels, most importantly our direct bookings, Jurny has made it a focal point of our operation to manage everything that matters in our business seamlessly. Integration with AirBnB, our primary channel, has been great. #### Cons ONE: You must have better integration with VRBO. It's still pretty weak. Also, our payment processing with VRBO charges the guest for their entire stay all at once, which has aggravated some guests. Maybe this is a setting that I haven't addressed on my part. But if not, you may consider options for guests payments to be made incrementally on VRBO. TWO: It would be nice if you could set up a default property so that a user doesn't need to keep selecting it in a pull-down. as we only have the one property currently, going to it by default would be simpler in the UI. It wouldn't change anything for those going to a different property, either, as they would have to make a pull-down selection regardless of whether it went to a default property or none at all. You could even make a selection box for "make this my default". Every time I have to pull down to re-select my property whenever I move to a different screen is time and effort. I'm sure I'm not the only user who feels this way. THREE: Updates to channels from Wheelhouse could be faster. FOUR: We cannot change the email assigned to us from Jurny for Wheelhouse. Kind of inconvenient, although we manage. #### Reasons for choosing Jurny Wheelhouse integration was essential. We also like the Jurny UI, which took a bit to get familiar with, but only because of the number of features. NOTE: we don't use the Jurny app. We use the WEBSITE on both desktop and mobile. It works really well and we like that we aren't dealing with two dramatically different user interface experiences. --- ### Terrific Customer Service - Cutting edge AI Technology - Overall rating: 5/5 - Reviewer: Blendi M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients. #### Cons At this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned! #### Reasons for choosing Jurny Their customer service team is very hands on making customer success their main priority. #### Reasons for switching to Jurny Customer service dilemmas and price. #### Vendor response Thank you, Blendi, for your review! We're thrilled to hear that our AI tool, NIA, has helped streamline your property management communications and elevate the guest experience. We're always working hard to improve our OTA integrations so that they can better meet your needs. If you ever have more insights to share or questions in the future, please don't hesitate to reach out. We're happy to help! Replied September 2023 --- ### Still Getting Onboarded - Overall rating: 4/5 - Reviewer: Erin L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Great sales team. Now to get onboarded! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I'm excited about the feature set Jurny showed me, but I haven't finished onboarding! #### Cons Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs. #### Reasons for choosing Jurny Feels like a good middle point between Hospitable's limited offering and Streamline's beast of a product. Also makes more sense from a financial perspective at the size of my business. #### Reasons for switching to Jurny I need financial reporting. #### Vendor response Thank you for taking the time to provide us with such a detailed and positive review! We are so pleased that Jurny's feature set impressed you enough to switch from Streamline, and that our team was able to provide excellent service. We understand your concerns about messaging tools for guests, and we do allow canned responses that you can save for each listing in order to make customer service easier on VAs. We've also rolled out Nia, our new AI that can help your VAs answer questions & inquiries from guests. I will have our team reach out to you for a quick tutorial! Thank you again for using Jurny and for your valuable feedback. Replied January 2023 --- ### Excellent support team - Overall rating: 5/5 - Reviewer: Wendy F. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I'm very happy with my purchase of JURNY, even though I only have one property; because [sensitive content hidden] were so knowledgeable about so many things RELATED to Hosting, that even though one should probably have at least 3 properties going into JURNY, the tips I received on advertising my one property were so valuable! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support... I started with the JURNY software a few months ago ...and my support team, [sensitive content hidden] , were really incredible in how they are always there for me. If I have a question or problem, they provide the information I need VERY quickly and with attention to detail, as well as helpful insights from their years of experience! It is such a pleasure to receive this quality of customer service and support… I could almost think I was dreaming. Kudos to JURNY for finding such capable and personable representatives… and thank you [sensitive content hidden] !" #### Cons I only have one property, and I know that it is recommended to have at least 3, and I can see why; because the JURNY software is challenging to get fully acquainted with, and having at least 3 properties makes it all worthwhile, as it's most difficult with the first property... and the learning one does for the first property triples the value. --- ### Great PMS for Airbnb style hosts - Overall rating: 4/5 - Reviewer: Cameron R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like the ease of use of the Jurny console and the integration of 3rd some 3rd party tools that make running a bnb easier. #### Cons Limited support in Australian time zone. They are always accommodating but sometimes. They always release new features but training seems limited. #### Reasons for switching to Jurny The Jrny Console is so much easier to use --- ### Jurny is the Best Choice for Our Company - Overall rating: 5/5 - Reviewer: Sarah K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been wonderful! Customer support is a 10 star, and the platform is so easy to use! Jurny is worth every penny we pay for the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is wrapped up on one software! Plus, we enjoy all the AI features that Jurny is rolling out. #### Cons I do wish it was easier to upload photos to a listing. Also, VRBO inquires is hard to figure out, but that could be a VRBO thing that Jurny has no power over. --- ### Effortless Rental Management with Jurny - Overall rating: 5/5 - Reviewer: Robert C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jurny's dashboard is a rental management powerhouse—it consolidates every task, making rental handling a breeze from a single platform. I was really surprised when I learned how to create promo codes for guests. It's super simple, letting me whip up discounts whenever needed without feeling like an added chore. #### Cons Nothing to complain about, keep up the good work! #### Vendor response Hey Robert! Thanks a bunch for sharing your experience. We're delighted to hear that you find Jurny's dashboard to be a rental management powerhouse. Feel free to contact us at any time if you have any questions or need assistance. We are here to ensure that your property management experience is effortless and stress-free. Replied April 2024 --- ### Surprised by their AI - Overall rating: 5/5 - Reviewer: Mariann V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered The support team has been consistently helpful and responsive to all my questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Checking just one site has made managing my villa a breeze. No more searching through countless websites. Also, their AI is amazing. It helps you reply to guest reviews in their language which has made my life way easier. #### Cons Sync takes a little bit, it's not immediate. But it's not a big issue! #### Vendor response We're thrilled to hear that managing your villa has become easier with Jurny. Our AI's language assistance is designed to make your life easier, and we're delighted it's doing just that. Feel free to reach out anytime if you have questions or require assistance. Rest assured, we're here to ensure your property management remains effortless and stress-free. Replied September 2023 --- ### Great Experience - Overall rating: 5/5 - Reviewer: Andrés G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was simple and all the staff were kind. #### Cons The process was quite long, but was simplified by the help of the team. #### Vendor response Hi Andrés! Thank you for choosing Jurny—we're honored to be a part of your journey to success! If you have any further feedback or suggestions, please don't hesitate to reach out. We are always here to assist you in any way we can. Replied April 2024 --- ### Jurny Inc - a promising company towards high-tech STR innovations - Overall rating: 5/5 - Reviewer: Jennifer D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jurny takes care of everything from listing the property on various platforms to managing bookings and communicating with guests. Ensures that the property is cleaned and maintained to a high standard between each guest.Jurny provides 24/7 customer service to both property owners and guests, ensuring that any issues are resolved quickly and efficiently. #### Cons The location they cater too is currently limited. --- ### Great software for small businesses ! - Overall rating: 5/5 - Reviewer: Kristine J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered My experience are very good because customer care work’s very fast and help a lot to resolve all my questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Jurny saving a lot of time, it’s easy to work and it have a lot of useful features. #### Cons I’m a new user but so fare I didn’t find any difficulties. --- ### Innovative PMS unlike the Others - Overall rating: 5/5 - Reviewer: Arielle M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall very positive. I genuinely enjoy using it and am downright fascinated by NIA data scientist- practically Chatgpt you can converse with about your property performance and metrics, all while viewing its analytical process. Jurny is building something great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super innovative. Constantly adding new mind-blowing features, has a built in AI assistant, excellent client support with personal CSM, practically infinite settings and options to keep discovering. Love how much value is provided- this is not 'just a PMS'. #### Cons I do experience glitches. Likely due to the ever evolving platform, this is technically both a pro and a con. However it does impact my operations and can be frustrating. I expect this to improve over time and feedback. Also, the platform is sometimes confusing as there can be a lack of clarity over what settings actually translate to / execute. #### Reasons for switching to Jurny Too basic- not enough features, poor customer care. --- ### Very pleased overall. - Overall rating: 5/5 - Reviewer: Brooke T. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it gives me the tools to manage our place on our own, which is wonderful but some of the items don’t always feel smooth. I’m still very satisfied with the product and wouldn’t trade it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that it does the smart pricing and a lot of stuff just happens automatically. I really like that. I have a main contact person. [sensitive content hidden] is amazing and has helped me so much because it takes a while to learn all the intricacies. #### Cons I really wish they had a 800 Customer Service number. Sometimes you’re in a pinch and I don’t think that email support general email has ever gotten back to me in a timely manner. #### Reasons for switching to Jurny They were charging me 30% of every booking where they were just doing the same things I can do with journey --- ### Great platform - Overall rating: 4/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Only one problem with customer service but they resolved it. This problem was when I was setting up the service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very cohesive with other platforms makes a one stop view of all platforms at a glance and uses most platforms #### Cons Cost. I think for one property it is a little steep. They allow two properties for the base price but I only have one --- ### Next best thing in the rental management game - Overall rating: 5/5 - Reviewer: Nick G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Their people are great. Very responsive and helpful. We look forward to a longstanding relationship with Jurny. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of positive change and upgrades compared to competitors, integrations see important #### Cons Growing pains as with any start up. Some clunky functionality that isn’t as intuitive yet but I see they’re actively working on it #### Reasons for choosing Jurny Not sure of names but we attended webinars of Jurny and liked their approach #### Reasons for switching to Jurny Self managing, wanted to try a new product --- ### Jurny Review - Overall rating: 5/5 - Reviewer: Seth T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy we are using Jurny and I'd definitely recommend to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Interface and very easy to use. The support staff is second to none and really helps my business be successful. #### Cons Jurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps. #### Reasons for choosing Jurny price, user experience and the staff were all part of the deciding factors #### Reasons for switching to Jurny Pricing and limitations. Jurny is more modern #### Vendor response Hey Seth! We're glad to hear that you find our platform's interface easy to use and that our support team has been helpful. We're always looking for ways to improve, and we'll definitely take your suggestions into consideration to make the user experience even better. We appreciate your recommendation and are happy to have you as part of the Jurny community! Replied April 2024 --- ### Complete shambles and a scam - Overall rating: 1/5 - Reviewer: Kat K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Jurny only caused our business financial loses and issues, they didn't actually solved anything. Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund. Jurny business strategy is to take your money and toss a coin to see if you get the service you're paying for or not. We're reporting them to the Trading Standards in the UK. Do your business a favour and stay away from them. Your life isn't worth the stress they will give you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Jurny has a nice, user friendly display so it's laid out well enough, nothing works though so the style lacks any substance. #### Cons Everything. This system is still being developed and huge majority of critical functions were not operational for the 6 months we were with them. After over 150 emails exchanged with the team trying to work with their system failures we decided to leave and go to market leader (who is cheaper and way better). Their sales rep has mis-sold us the system and said it would automate up to 90% of our operations, the truth is we were spending more time than ever before managing our business to compensate for how useless Jurny really is.Access codes don't integrate with the locks so they have to be added manually, expect there was no option to add codes manually so the check-in details had to be send manually.Jurny had major problems with the following:- integration with Airbnb - terrible don't believe what they say on their website, we had to spend 4 hours re-writing descriptions and correcting 2 listings on Airbnb.- integration with the access locks - took them 6 months for us to be able to manually add the access code- services we were told were part of the package - weren't- Breezeway - awesome system but can completely go down if one of their clients deletes a template, so your business can be negatively affected by their other clients errors - does that sound like a complete system to you?- security deposits were just complete shambles and in the entire 6 months haven't worked once.- there were way too many issues to list them all but this is the worst company #### Vendor response Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with Jurny. We are committed to learning from your feedback to make necessary improvements. If you have any additional details or suggestions you would like to share, please feel free to reach out to support@jurny.com, and we will do our best to address your concerns. Replied September 2023 --- ### Great company! - Overall rating: 5/5 - Reviewer: Liza M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions. #### Cons In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover. #### Reasons for choosing Jurny Reason for trying Jurny: Features offered, the price point & the set up support they offered. My skepticism: They were a newer company. Reason for staying: The support they offered PROVED to be genuine and real! #### Vendor response Hi Liza! Thanks a lot for your kind words. We're really glad to hear that our support team was able to guide you through the process step-by-step and address all your questions along the way. Providing top-notch customer service is something we take great pride in, and we're thrilled that we've been able to support you beyond just the initial setup. Thank you for choosing Jurny—we're honored to be a part of your daily operations! Replied April 2024 --- ### Best - Overall rating: 5/5 - Reviewer: Marie F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Working with Jurny is a must. It makes your business management easier and more organized. I definitely recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the reservation search system the most. It is very easy to keep track of the reservations.Jurny also has this messaging system that allows to respond to different platform without logging in to the different account. Very convenient. #### Cons If they can adjust the price, I think it would be more perfect but with all the headaches I no longer have by using Jurny OS, I can’t think of any further complaints. #### Vendor response Marie, thank you for your review! We're glad to hear that our reservation search system and messaging feature have made managing your reservations across different platforms exceptionally convenient. If you have any further insights or questions, please don't hesitate to contact us. We are always here to support your business needs. Replied September 2023 --- ### Full-stack tech for our vacation rental portfolio - Overall rating: 5/5 - Reviewer: Alexander E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay. #### Cons I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it. #### Reasons for switching to Jurny Jurny offered a comprehensive solution that adds meaningful value to our business One solution that solved nearly all our needs. Not a difficult decision #### Vendor response Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators. Replied September 2022 --- ### RUN!!! Promise the moon and can't even deliver the sky. - Overall rating: 1/5 - Reviewer: Dylan S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible experience! Wasted a lot of time and resources and ended up having to drop them. They still charged me. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Looked Really good from the demo but failed to deliver. #### Cons They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there systems. They claim to have "Free on Boarding" but then charge you for "first month service" as a "deposit" then make you do all the onboarding work. Good luck canceling because they wont refund any of the charges! They have a good concept and look really good until you are actually "in" then you realize they way over promised and have ALOT of bugs and integrations to work out. They might be good in a few years but for now I don't have time to be your guinea pig. #### Reasons for choosing Jurny They Looked really good. Unfortunately they failed to deliver. #### Reasons for switching to Jurny Looking for more but looking back I am way happier with Guesty #### Vendor response Hi Dylan, we're sorry to hear about the challenges you faced during onboarding. We appreciate your feedback, and we are actively working to improve our platform to align better with expectations. Since your experience, we've made significant strides in addressing past issues. We would love to show you all these new features and enhancements firsthand. Please reach out to us at support@jurny.com if you're open to discussing this further. We hope to have the opportunity to provide you with a better experience in the future. Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/jurny-profile/reviews/?page=2) --- Jurny Reviews, Pros and Cons - 2026 Software Advice