JustCall
About JustCall
JustCall Pricing
Essentials - $29/user/month (billed monthly) or $19/user/month (billed annually). Team - $39/user/month (billed monthly) or $29/user/month (billed annually). Pro - $69/user/month (billed monthly) or $49/user/month (billed annually). Business - Pricing available on request
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for JustCall
1 - 5 of 179 Reviews
Sonja
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2021
JustCall Review
Aaron
Verified reviewer
Media Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Using JustCall Daily
We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.
PROSOur team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate.
CONSPricing for additional phone numbers & users can get a little costly.
Judah
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Solid system with reasonable rates
Very good. Strong support and quick responses. Straightforward features are easy to use and manage.
PROSEasy to set up and manage. Simple dashboard with straightforward features.
CONSCalls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.
Reason for choosing JustCall
More straightforward portal and better pricing with no minimum seats.
Reasons for switching to JustCall
Aircall was too expensive and lacked basic features for the tier I was in, which JustCall included at a better price. Aircall also had contracts with 12 months being the minimum, JustCall is month to month, which is ideal for us.
Vendor Response
Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team.
Replied August 2023
Kyra
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
A Versatile Service
JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.
PROSJustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.
CONSJustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.
Reason for choosing JustCall
Price point, functionality, customer service.
Reasons for switching to JustCall
Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.
Vendor Response
Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at help@justcall.io and we will be there to help you throughout.
Replied May 2022
Ramona
Mechanical or Industrial Engineering, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
It’s good but could be better
When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more
PROSI like the ease and how they are constantly trying to upgrade what they do
CONSCustomer support is not always helpful and not always around
Reasons for switching to JustCall
Issues with mobile programming — this has it where the app works with not against
Vendor Response
Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.
Replied January 2024
