All Kangaroo Reviews
1-25 of 94 Reviews
Sort by
Reggie
Verified reviewer
Food & Beverages, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to use, top tier customer service!
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
CONSNothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Reasons for switching to Kangaroo
Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.
Andre
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A Rewards System that Grows with Your Business
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
PROSI love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
CONSMy major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Reasons for switching to Kangaroo
I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.
Vendor Response
Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo
Replied January 2020
Brenda
Retail, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2020
not a good product
None
PROSThere was nothing that stood out about this software
CONSnot user friendly. Did not work as promised. Did not get the customer service I needed
Vendor Response
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Replied March 2020
Majd
Verified reviewer
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Loyalty Program with Kangaroo
It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.
PROSThe fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.
CONSThe admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.
Joshua
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
The Loyalty Program we were looking for
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.
PROSFirstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.
CONSMy biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.
Reason for choosing Kangaroo
Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.
Vendor Response
Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo
Replied January 2020
Michelle
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce
Meets my integration needs and the customer service has been excellent.
PROSI appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,
CONSThe integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.
Reason for choosing Kangaroo
Integration with Lightspeed, Shopify and Klaviyo
Reasons for switching to Kangaroo
I changed to Lightspeed POS and needed it to work with Shopify eCommerce
Logan
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
A Pleasant and Seamless Experience with Kangaroo Rewards and Team
Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.
PROSNot only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.
CONSNot much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.
Reason for choosing Kangaroo
The most compatible with the multiple platforms we use and the most customizable.
curt
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
muscle depot review
great service from the team all the time.never had a problem
PROSa great way to connect with customers whenever i decide to run a special
CONScan't say anything bad on this one,always a pleasure dealing with the team
Francisco
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best loyalty program out there
Versatility, simplicity, customer service. Everything we need from a loyalty program
CONSWe are not able to merge accounts ourselves
Tarique
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best in the gmae
Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.
CONSThere is nothing i would change about the service or the program its self.
Scott
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Three years growing our business with Kangaroo
Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.
PROSEasy to use, easy to train employees to navigate and log customer points.
CONSIt's a two step process with input into our POS. It would be nice if it could be integrated.
Vendor Response
Hello Scott, Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo
Replied January 2020
Hailey
Design, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Style Rewards at Interior Design House
Easy to setup UX is straightforward affordable
CONSDesign of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly
Reasons for switching to Kangaroo
Too complicated
Vendor Response
Hello Hailey, Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business. Regards, Team Kangaroo
Replied January 2020
Heather
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Wonderful Choice for a Loyalty Program
I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!
CONSThere are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.
Vendor Response
Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo
Replied February 2020
Cynthia
Restaurants, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great Customer Service!
They have a few glitches and there seem to be a few things that they can improve, but I'll take all that so long as their customer service continues as it does. They are helpful, quick to respond, and can even hop on a zoom call to help you figure out what is going on. They may not be able to get the answer to what is going on in that moment, but they will get back to you. Exceptional customer service and once you have the general specifics figured out, its a fairly easy program to use.
PROSI like that I can set up campaigns to get deals and specials out to our customers. I can also provide drawings, contests, etc in the stores from this program.
CONSThere always seems to be a glitch or two in the system. I also would like to see more features available so that I can utilize it in other ways. I do make suggestions all the time so I hope they don't go into the void when I do. I have seen one of my suggestions come to pass on the program.
Vendor Response
Thank you for your feedback Cynthia! Our Customer Success team is always taking notes. We're glad you've been able to implement a successful loyalty program with Kangaroo.
Replied February 2023
Adriana
Chemicals, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Kangaroo
Amazing, and I will be using and referring any chance I get
PROSIt is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.
CONSMy employees could enter new customers and look at existing customers and their points, rewards and keep them inform of future events.
Vendor Response
Hi Adriana, Thank you for the positive review! We're happy to hear that Kangaroo is working so well for you! Team Kangaroo
Replied August 2022
Jenn
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent Loyalty Program
I am very happy with Kangaroo and their support team is very quick to respond on the chat line to help me whenever I have a question. Most of all, this program brings in results!
PROSI like how easy it was to set up the rewards and get customers to use the app to check in and earn points. We're very busy and the QR code really speeds up the process. Now that our email and text marketing is all in one, it's very fast to set up a campaign and get it sent out.
CONSEverything works exactly as promised. I have nothing negative to say.
JD
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great CRM
Really like the ease of use and intuitiveness of the interface.
CONSWish there was a way to bulk edit customer consent.
Vendor Response
Hello JD, Thank you for the 5 Star Review! We're thrilled to hear that the program is easy and intuitive for you to use. Our support team will reach out shortly in regards to bulk edits for consent. Thanks again for choosing Kangaroo Rewards. Your business is important to us! Best Regards, Team Kangaroo
Replied January 2020
Chris
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Kangaroo is Great!
Overall experience (from initial contact to using the app) was exceptional.
PROSKangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.
CONSThere was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.
Reasons for switching to Kangaroo
The flexibility Kangaroo offered well exceeded our previous Loyalty option.
Vendor Response
Hello Chris, Thank you for the exceptional review! We're thrilled to have you on-board and delighted to hear that your experience has been everything we promised. Thank you once again for choosing Kangaroo to power your loyalty program. Best Regards, Team Kangaroo
Replied January 2020
Susanne
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Exceptional Personal Customer Service
None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.
PROSEasy to use at the point of sale. Easy to adapt to my garden business. Exceptional Customer Service, making the transition from system to theirs amazing.
CONSThat it cost more to link it to an app for specific business.
Vendor Response
Hello Susanne, Thank you for taking the time to review our loyalty program. We're thrilled to hear that the app is working well for your business needs and that your experiences with our customer service department has been top-notch. We appreciate your continued support and please feel free to reach out if we can help you with anything else. Best, Kangaroo Rewards
Replied December 2018
DAVID
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Optimistic
I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.
PROSThe software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.
CONSThere are some bugs in the mobile apps that are being fixed.
Vendor Response
Hello David, Thank you for the sincere review. We're happy to welcome you to the Kangaroo family and we look forward to the launch of your loyalty program. We're confident that our software will crush your goals for 2020. Best Regards, Team Kangaroo
Replied January 2020
Alaa
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great program
Customer satisfaction Customer returns for prizes and rewards Knowing customer's names, date of birth.. for better communication.
CONSDOB selection Should have a retry button if the internet went off or the system crashed
Mark
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Hopping Our Way to More Customers
I (and our customers) love the ability to earn points, redeem rewards, and save extra money on their purchases.
CONSI wish the app was a little easier to navigate.
Vendor Response
Hi Mark, Thank you so much for the excellent review. We're happy that the program is enjoyed by both you and your customers! Our customer success team will reach out shortly to see if there's anything we can do to improve the app experience for you. Have a great day! Warm Regards, Valerie - Kangaroo Rewards
Replied March 2019
Jihad
Consumer Goods, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Kangaroo review
Excellent young motivated team. Always efficient support
CONSNothing. Professional well informed team
Steve
Sporting Goods, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Well-timed solution
So far so good - we are just scratching the surface of what it can do. Once we get rolling, we feel we will grow.
PROSKangaroo is flexible and continues to add features. The referral tool Their support has been fantastic - a real person, live walkthroughs and easy to work with.
CONSWe are in the SHAFT industry, so there are challenges that limit our ability to take full advantage of the features.
Reason for choosing Kangaroo
Best combination of features.
Freddy
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great solution for a loyalty program
Great solution for what we were looking for.
PROSWe had a fairly unique use case and the support team were amazing in building out a process for our program. [sensitive content hidden] is amazing and has been a pleasure to work with.
CONSOne feature that does not work well for us is the app. Admittedly this is due to our unique use case.