Kapture CRM Software

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About Kapture CRM

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with. ...

Kapture CRM Pricing

Sales Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Service Cloud Professional - $29 per user per month paid annually (or $39/month when paid monthly) Enterprise - $39 per user per month paid annually (or $59/month when paid monthly) Sales and Service Cloud Professional - $39 per user per month paid annually (or $49/month when paid monthly) Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

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Kapture CRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

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Muheeb

SNR FOODS

Verified reviewer

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2020

CRM Review

Very fast and accurate resolutions

Pros

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons

Nothing noticed as such in my association with Kapture team

Reasons for choosing Kapture CRM

The features and pricing are the key factor

Prabhat

Big Basket

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Consumer Goods

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2017

best for any business

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

ken

Otis Travel

Verified reviewer

Company size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed February 2020

absolute Mess

Managing customer data and tracking sales.

Pros

The marketing looked great, customizable

Cons

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Reasons for choosing Kapture CRM

The cost was good place to start and they claimed it was customizable. They showed me a template from another travel agency but could never show me the actual back end once we started.

shivani

aspire world

Verified reviewer

Company size: 11-50 employees

Industry: Animation

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2018

excellentt

Pros

As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Cons

Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

MOHIT

MOSHIKS

Verified reviewer

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed October 2018

Nice experience

Pros

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

Rajeeb

Hard Rock

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed July 2016

Best in the Industry

The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend

User Profile

Sagar

Go2andaman.com

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed June 2020

Never do business with Kapture CRM

We’re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar

Pros

Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none.

Cons

We happen to have a really bad experience with them and this is an honest review of the ordeal.

tani

Tanicargo

Verified reviewer

Company size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

5

Functionality

5

Reviewed September 2018

Best Software

Pros

Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......

Cons

The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.

Abhishek

Kuber

Verified reviewer

Time used: Free Trial

Review Source: Capterra

Ease-of-use

5

Customer support

5

Reviewed May 2016

Nice and Easy

Great API , Easy Interface ....Overall very good experience....