Kapture
Kapture
About Kapture
Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.
Kapture Pricing
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Kapture
1 - 5 of 35 Reviews
Muheeb
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
CRM Review
Very fast and accurate resolutions
PROSManaging tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
CONSNothing noticed as such in my association with Kapture team
Reason for choosing Kapture
The features and pricing are the key factor
Chetan
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Great tool for customer support
We have been providing customer service using Kapture CRM and we are able to scale our support system.
PROSThe reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
CONSOnly the linkedin integration have some issues and they're still trying to integrate it.
Reason for choosing Kapture
Kapture is cheaper and it's configuration tools are great.
Reasons for switching to Kapture
It had integration issues with our social media
Vendor Response
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
Replied August 2022
Ramasubramaniam
Consumer Goods, 1,001-5,000 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
Customer Service
Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.
PROSa) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)
CONSa) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions
Reason for choosing Kapture
a) Lower TCO b) Simple and scalable solution c) Customer Success of referral clients d) Rich features and functionalities e) Secured Software
Reasons for switching to Kapture
a) Multiple and silo products with poor interfaces b) Expect single source of truth c) Mobile friendly system for field service activities d) Robust software at affordable cost
Naqvi
Internet, 201-500 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
A feature packed tool and cost effective
Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.
PROSTicket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
CONSAt times, the tool does not feel very user friendly. Could be refined to improve user experience.
Reason for choosing Kapture
It was cost effective compared to others and packed with features.
Reasons for switching to Kapture
CRM was very basic with little to no use for my team. Did not have many functionalities.
Manisha Kumari
E-Learning, 501-1,000 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Regarding the usablity of kapture
We are solving the query of the students via, Email, call and chat who are using our product.
PROSYes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.
CONSSometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.
Reason for choosing Kapture
Because it is quite resonable and the service and feature they are providing is almost same as others.
