Kapture

RATING:

4.2

(37)

About Kapture

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.

Kapture Pricing

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Customer 360 - Everything about the customers in one screen

Kapture Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Kapture

1 - 5 of 37 Reviews

User Profile

Muheeb

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

CRM Review

Very fast and accurate resolutions

PROS

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

CONS

Nothing noticed as such in my association with Kapture team

Reason for choosing Kapture

The features and pricing are the key factor

Chetan

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Great tool for customer support

We have been providing customer service using Kapture CRM and we are able to scale our support system.

PROS

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

CONS

Only the linkedin integration have some issues and they're still trying to integrate it.

Reason for choosing Kapture

Kapture is cheaper and it's configuration tools are great.

Reasons for switching to Kapture

It had integration issues with our social media

Vendor Response

Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!

Replied August 2022

Ramasubramaniam

Consumer Goods, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2022

Customer Service

Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.

PROS

a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)

CONS

a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions

Reason for choosing Kapture

a) Lower TCO b) Simple and scalable solution c) Customer Success of referral clients d) Rich features and functionalities e) Secured Software

Reasons for switching to Kapture

a) Multiple and silo products with poor interfaces b) Expect single source of truth c) Mobile friendly system for field service activities d) Robust software at affordable cost

Naqvi

Internet, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

A feature packed tool and cost effective

Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

PROS

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

CONS

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

Reason for choosing Kapture

It was cost effective compared to others and packed with features.

Reasons for switching to Kapture

CRM was very basic with little to no use for my team. Did not have many functionalities.

Manisha Kumari

E-Learning, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Regarding the usablity of kapture

We are solving the query of the students via, Email, call and chat who are using our product.

PROS

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

CONS

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Reason for choosing Kapture

Because it is quite resonable and the service and feature they are providing is almost same as others.