# Kapture CX Software Reviews, Demo & Pricing - 2026 > Review of Kapture CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/kapture-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Kapture CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/kapture-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/kapture-profile/alternatives/) # Kapture CX 2026: Benefits, Features & Pricing Wondering if Kapture CX is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kapture CX 4.2 [(40)](https://www.softwareadvice.com/crm/kapture-profile/reviews/) Pricing Starting at $39.00 per month ### About Kapture CX Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with. Wondering if Kapture CX is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Kapture CX User Interface ## Popular Kapture CX Alternatives Main Product Kapture CX 4.2 [(40)](https://www.softwareadvice.com/crm/kapture-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.24Value for money - 4.26Customer support - 4.23Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Kapture CX Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Essential $39.00 per user, per month Plan includes: - Ticketing System - 1000+ API integrations - Online support - Customer 360 - Analytics dashboard - Side Conversations - SLA & TAT Management - Knowledge Base - Agent Assist Professional Pricing available upon request Plan includes: - Ticketing System - 1000+ API integrations - Online support - Multilingual Support - 24x7 Support - Customer 360 - Advanced Analytics Dashboard - Side Conversations - SLA & TAT Management - Knowledge Base Read More Enterprise Pricing available upon request Plan includes: - Ticketing System - 1000+ API integrations - Online support - Customer 360 - Analytics dashboard - Side Conversations - SLA & TAT Management - Agent Assist - Multilingual Support - 24x7 Support Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kapture CX Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Kapture CX Access Controls/Permissions Activity Dashboard AI/Machine Learning Alerts/Escalation Alerts/Notifications API Calendar Management Call Center Management Chatbot Chat/Messaging Conversation Intelligence CRM Customer Complaint Tracking Customer Database Customer Experience Management Customer History Customizable Branding Customizable Reports Document Storage Email Alerts Email Management Email Templates Feedback Management Interaction Tracking Knowledge Base Management Lead Capture Live Chat Mobile Access Mobile Alerts Mobile Interface Multi-Channel Communication Multi-Channel Data Collection Natural Language Processing Online Forums Performance Metrics Personalization Queue Management Quotes/Estimates Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting & Statistics Routing Self Service Portal Social Media Integration Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Management Templates Third-Party Integrations Ticket Management User Management Workflow Management ## Kapture CX Integrations Google Calendar Integration rated undefined from -1 review Plivo Integration rated undefined from -1 review FreshBooks Integration rated undefined from -1 review SAP Customer Experience Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Grow Integration rated undefined from -1 review See all 12 integrations ## Kapture CX User Reviews Overall Rating 4.2 Ratings Breakdown 5 55% 4 23% 3 18% 2 0% 1 5% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.3 Functionality 4.2 SY Shivakumar Y. Verified reviewer Computer Software 11-50 employees Used weekly for less than 6 months Review source Reviewed March 2022 An Average one 3 Able to maintain the customer database & leads pipeline. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: 1\. Pricing is very competitive. 2. Reporting. 3. Support Cons: 1\. UI/UX holds it back. 2. Ease of use. 3. Integrations Read More BS Bala S. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 2 years Review source Reviewed August 2022 User friendly tool for customer support. 5 Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Ticketing system along with side by side email sending option the customer and tickets can be easily searched. Cons: Side conversation opens new tickets which can be avoided. Reasons for switching to Kapture CX UI was not friendly and had lot of steps to search customer details. Read More PU Paras U. Verified reviewer Aviation & Aerospace 51-200 employees Used daily for less than 2 years Review source Reviewed August 2022 Good but can be a beter 3 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: Multiple mails under 1 chain. New ticket interface. Cons: 1\. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4. Notes - Notes should be handy on left hand side display with free text format as a Chat. 5. Email Id - Email id edit options should be available. 6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce. 7. Email attachment - Email attachment facility should be available. 8. Close Ticket - Close ticket should be available as per resolve case time. Read More Rk Raushan k. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Review source Reviewed February 2024 An Expert Analysis 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble Cons: I love kapture dashboard and make comfortable work and mange the time Read More DG Divyanshi G. Verified reviewer Computer Software 201-500 employees Used daily for less than 12 months Review source Reviewed February 2024 Helped in thorough ticket management 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets. Cons: The User interface could be better for improved user experience. Read More RR Rajat R. Verified reviewer Consumer Services 1001-5000 employees Used daily for less than 12 months Review source Reviewed August 2022 About Kapture 5 It's help me to manage the data of my team and i can do the analysis very easily that how my team working. Also, for brand prospective it help me fo the analysis. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The management system you got everything in one software like social, contact center, emails Cons: It's just tech issue which occurs on very frequent basis Read More HS Himanshu S. Verified reviewer Biotechnology 201-500 employees Used daily for less than 2 years Review source Reviewed August 2022 Kapture using review 4 Over all experience is good It helps me in my daily activity and track the breakdown and backend support Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this Cons: Sometime it automatically closed and again we need to fill the details Read More MA Mohammad A. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 12 months Review source Reviewed August 2022 Kapture Feedback from Adret 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I think Kapture is a decent tool to manage Helpdesk team. Cons: Instagram Ad comments are not visible, Also automation would not be easily available. Read More NS Nilesh S. Verified reviewer Apparel & Fashion 1001-5000 employees Used daily for more than 2 years Review source Reviewed August 2022 Kapture Help desk tool working 3 It is okay okay tool, i will not vouch much for it but cost effeciency wise, it is better Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: It is easy to use and support will be there as dedicated support is there for your account Cons: Development part of new feature is very slow. it tooks a lot of time to complete a very basic development Read More Sagar V. Verified reviewer Hospitality 2-10 employees Used other for less than 12 months Review source Reviewed June 2020 Never do business with Kapture CRM 1 We’re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none. Cons: We happen to have a really bad experience with them and this is an honest review of the ordeal. Read More Showing 1 - 10 of 40 Reviews [See All Reviews](https://www.softwareadvice.com/crm/kapture-profile/reviews/) ## Kapture CX Popular Comparisons [LiveAgent vs Kapture CX](https://www.softwareadvice.com/crm/kapture-profile/vs/liveagent/)[Zendesk Suite vs Kapture CX](https://www.softwareadvice.com/compare/23771-kapture/vs/26892-Zendesk/)[Tidio vs Kapture CX](https://www.softwareadvice.com/crm/kapture-profile/vs/tidio-chat/)[Intercom vs Kapture CX](https://www.softwareadvice.com/crm/intercom-profile/vs/kapture/)[Zoho Desk vs Kapture CX](https://www.softwareadvice.com/crm/kapture-profile/vs/zoho-desk/)[Wati vs Kapture CX](https://www.softwareadvice.com/crm/kapture-profile/vs/wati/)[Freshdesk vs Kapture CX](https://www.softwareadvice.com/crm/freshdesk-profile/vs/kapture/) [Compare All Alternatives](https://www.softwareadvice.com/crm/kapture-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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