Kapture CRM Software


Kapture CRM is a cloud-based customer relationship management solution catering to clients across not limited to hospitality, travel and real estate industry. The solution is designed primarily for mobile use, but it can be used on desktops as well.

Kapture CRM's contact management module can create separate listings for each campaign. Brokers, agencies, contractors, retailers and distributors can all be listed separately in a single centralized database. The built-in chat messenger feature enables team members to communicate with each other as well as with customers.

Kapture CRM lets users capture leads from online campaigns, Google ads, landing pages, websites, emails and more. It also includes GPS tracking feature to track on-field sales personnel. The platform can integrate with existing business applications from Oracle, SAP, Microsoft, Shopify, Yelp, Facebook and more.

Kapture CRM is available on a monthly subscription basis based on the number of users. Users can download Mobile apps on their iOS and Android smartphones to access customer information and update filed interactions on the go.



6 Reviews of Kapture CRM

Overall rating

5.0 / 5 stars

Showing 1 - 6 of 6 reviews

October 2018

MOHIT from MOSHIKS

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Nice experience

Pros

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

September 2018

tani from Tanicargo

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Best Software

Pros

Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......

Cons

The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.

June 2018

shivani from aspire world

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

excellentt

Pros

As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Cons

Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

February 2017

Prabhat from Big Basket

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

best for any business

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

July 2016

Rajeeb from Hard Rock

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2016

Best in the Industry

The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend

May 2016

Abhishek from Kuber

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

Nice and Easy

Great API , Easy Interface ....Overall very good experience....