Kapture
About Kapture
Kapture Pricing
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Kapture
1 - 5 of 37 Reviews
Muheeb
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
CRM Review
Very fast and accurate resolutions
PROSManaging tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
CONSNothing noticed as such in my association with Kapture team
Reason for choosing Kapture
The features and pricing are the key factor
Chetan
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Great tool for customer support
We have been providing customer service using Kapture CRM and we are able to scale our support system.
PROSThe reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
CONSOnly the linkedin integration have some issues and they're still trying to integrate it.
Reason for choosing Kapture
Kapture is cheaper and it's configuration tools are great.
Reasons for switching to Kapture
It had integration issues with our social media
Vendor Response
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
Replied August 2022
Divyanshi
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Helped in thorough ticket management
Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets.
CONSThe User interface could be better for improved user experience.
Ramasubramaniam
Consumer Goods, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
Customer Service
Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.
PROSa) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)
CONSa) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions
Reason for choosing Kapture
a) Lower TCO b) Simple and scalable solution c) Customer Success of referral clients d) Rich features and functionalities e) Secured Software
Reasons for switching to Kapture
a) Multiple and silo products with poor interfaces b) Expect single source of truth c) Mobile friendly system for field service activities d) Robust software at affordable cost
Raushan
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
An Expert Analysis
Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble
CONSI love kapture dashboard and make comfortable work and mange the time
