Kaseya VSA vs PipelineDeals

Kaseya VSA has 181 reviews and a rating of 4.06 / 5 vs PipelineDeals which has 607 reviews and a rating of 4.37 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.06 / 5 (181)

4.37 / 5 (607)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

August 4, 2020

December 2, 2020

Pros/Cons

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

  • Pros

  • Very easy to use and allows me to stay organized

  • It's so easy to use and the pop up items are really convenient.

  • Cons

  • Customer service - our first rep was amazing, but it's gone down hill since then. Their chat feature is very helpful, though!

  • I really don’t have anything other than sometimes it can feel a bit slow but it has never held me up and the mobile app could be made easier to use but it does get the job done.

Pricing

Pricing Range

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Product Demo

Advisor Recommendations & User Awards

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2020

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux