# Keeping.com Software Reviews, Demo & Pricing - 2026 > Review of Keeping.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/keeping-com-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Keeping.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Keeping.com 2026: Benefits, Features & Pricing Wondering if Keeping.com is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Keeping.com 4.8 [(15)](https://www.softwareadvice.com/crm/keeping-com-profile/#reviews) Pricing Starting at $12.00 per month ### About Keeping.com Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time. Wondering if Keeping.com is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Keeping.com User Interface ## Popular Keeping.com Alternatives Main Product Keeping.com 4.8 [(15)](https://www.softwareadvice.com/crm/keeping-com-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.57Value for money - 4.75Customer support - 4.40Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Keeping.com Pricing and Plans Starting price: $12.00 per month Free Trial Free Version Team $12.00 per user, per month Plan includes: - Workflows and Automation - Standard Reporting - Up to 10 Agents - Up to 5 Shared Mailboxes - 1 Integration - Response Templates - Knowledge Base - Collision Detection - Auto Responder Organization $20.00 per user, per month Plan includes: - Advanced Reporting and Analytics - Service Level Agreements (SLA) - Unlimited Shared Mailboxes - Zapier, Shopify, and HubSpot Integrations - Priority Support - All Features in our Team/Basic Plan Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Keeping.com Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Keeping.com Email Management Inbox Management Knowledge Base Management Performance Metrics Prioritization Queue Management Reporting & Statistics Support Ticket Management Third-Party Integrations Ticket Management Workflow Automation ## Keeping.com Integrations Zapier Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Jira Integration rated undefined from -1 review ClickUp Integration rated undefined from -1 review Asana Integration rated undefined from -1 review See all 7 integrations ## Keeping.com User Reviews Overall Rating 4.8 Ratings Breakdown 5 80% 4 20% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.8 Functionality 4.4 Have you used Keeping.com and would like to share your experience with others? KJ KC J. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 12 months Review source Reviewed September 2025 Game-Changer for Our Business - The Best Purchase We've Made! 5 We are absolutely blown away by Keeping. The support we received from their team was fantastic—personable, thorough, and incredibly responsive. The product itself is a lifesaver for our disability support business. It has solved so many of our communication pain points, allowing us to ensure consistent, high-quality care without the fear of emails falling through the cracks. The seamless integration with Gmail and our Google Workspace was the icing on the cake. Honestly, for the incredible price point, this was the single best and most impactful purchase I have made for our company, and it didn't break the bank. I would wholeheartedly recommend Keeping to any business, big or small, that uses Google Workspace. It’s a total game-changer! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The support was super fast and responsive and we didnt feel like a number. THe price point is perfect for small business starting out and has the features of a huge provider without the pricetag. THe ticket management has saved us so much time and money and has increased our customer satisfaction score immensley. Cons: Hoping there is some kind of mobile integration or app in the future as in your gmail app you have to go into flders and go Helpdesk which i forget to do but that is such a small issue compared to all the great features it does well. I am pleasently suprised and its one of the best moves ive made 🙂 Reasons for choosing Keeping.com Keeping was at a much more realistic pricepoint and had less complex set up, it took us less than a few minutes to deploy it and its not complicated to use. They didnt require us to do a demo or a zoom call before being able to purchase and they were transparent and upfront with their pricing other companies we had to speak to sales or schedule a meeting just to find out a basic price. The transparency of pricing and ease of deployment, integratiopn and use where the winners here for Keeping 🙂 Read More CB Chris B. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 6 months Review source Reviewed December 2025 This software has fixed a business problem 4 Experience has been positive. This solved a problem we had and made us more efficient. We have consolidated 3 emails into 1 and improved our customer experience. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to implement, easy to learn. Sits inside of Gmail which was a must for us when finding a solution (as opposed to an external email system that we needed to log into). Support is very responsive and thorough if we have issues to work through or just need additional training. Cons: It is difficult to know who the email is from and who is cc'd on the emails. There are ways to know, just not front and center. There are some things that can be improved upon, but overall a great system. Reasons for choosing Keeping.com Similar feature set at a fair cost. Sits inside of gmail. Read More JD Justin D. Verified reviewer Wholesale 2-10 employees Used daily for less than 12 months Review source Reviewed January 2024 The best gmail add on 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use keeping now for a year and it’s the best gmail add-on ever. Especially the shopify combination with preview data is great. Cons: You have to find your way first to understand. Read More LF Luka F. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed June 2024 A refreshing expirience after using Zendesk 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Simple & direct interaction with our clients using a native tool as email for both of us without having to deal with cumbersome ticketing tools. No learning curve, no adjustments, no "write your text here" in the emails, just use the email as you use it. Cons: Well it works only with gmail. So an addon for outlook or similar would be a great step improvement for us. Reasons for choosing Keeping.com Working directly from the email client is simply a killer feature. Reasons for switching to Keeping.com Zendesk does not have any advantage for us, costs more, cumbersome to use, dreadful email threading, having to use Zendesk app not email directly for most part. Simply using two tools (email & Zendesk) where you can use only one (email) and actually paying additional for it makes no sense. Keeping solves all that for us in an intuitive and unobtrusive way. Vendor Response Thanks for the feedback, Luka! We're so happy we helped free you from Zendesk! Keeping will keep getting better, so your feedback is very much appreciated. 💪 Replied June 2024 Read More DG David G. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed May 2024 Keeping for I-SEC TECH 4 Very easy and straighforward migration from our previous supplier. Very easy to understand the logic and navigation. Ratings Breakdown 4 Ease of use 4 Value for money 4 Functionality Pros: What you see is what you get integration into Gmail, clear and easy to manage. Cons: No option to include a customer satisfaction survey Reasons for switching to Keeping.com Trello layout and navigation was not very intuitive Vendor Response Thanks for the kind words! CSAT / Customer Satisfaction survey is coming soon! Replied May 2024 Read More TC Travis C. Verified reviewer Printing 51-200 employees Used daily for less than 6 months Review source Reviewed December 2025 Great Features and Organization!! 5 My overall experience with Keeping.com has a lot to do with all of the features it has to offer, and the intention of use with the system. Everything is in one location, and anyone that has access to it, can access and assign which email they're working on. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the customization and how organized everything is in one location. Also the assign to feature is really nice. Cons: I don't like that the email address isn't the real email address from the person that sends the email, it's kind of a weird @c.keeping.com address. Read More JB Jesse B. Verified reviewer Philanthropy 11-50 employees Used daily for less than 2 years Review source Reviewed April 2025 Keeping review 4 Since installing keeping, our experience has been a really positive one, with little to no issues Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: The system is pretty easy to use, navigate, assign emails to staff. Cons: If you have a large team with different assignments, it can be confusing to ensure you assign the email to the right people Read More JR Jae R. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed January 2024 Great solution for small companies 5 We've been using Keeping for years now. It was good to start with and has been improved since then. When occasionally needed, the support has always been quick and effective. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Simple, affordable solution to a complex business problem. Great for small businesses which don't need (and can't afford) the functionality offered by larger CRM solutions Cons: Ongoing lack of app for mobile is disappointing but doesn't detract from the overall offering. Reasons for choosing Keeping.com Didn't find anything comparable at the time Read More JH Jeremy H. Verified reviewer Primary/ Secondary Education 51-200 employees Used daily for more than 2 years Review source Reviewed January 2024 Best ticketing enhancement for Gmail 5 Our overall experience has been very good. It meets our needs without confusing our users. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: There is no better tool available that I have found if your goal is to improve Gmail into a simple and effective ticketing system. Cons: Having to maintain full compatibility with Gmail does force some quirks into the interface and usage of the tool that may not be present in more fully featured products dedicated to ticketing. Read More VR Verified Reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 12 months Review source Reviewed January 2024 A great and simple solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: sometimes you need many people monitoring the same inbox. Having them all login is not a good solution, so keeping allows many workers to manage the same inbox. Cons: There's nothing not to like. There are some improvements I've suggested to make it a bit FASTER to use, but basically it is excellent. 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