--- title: "Keyfax Software Reviews, Demo & Pricing - 2026" description: "Review of Keyfax Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/keyfax-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Keyfax Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Keyfax Review Custom quote Free trial 1 plan Wondering if Keyfax is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Keyfax 4.8 [(5)](https://www.softwareadvice.com/crm/keyfax-profile/#reviews) Pricing Pricing available upon request ### About Keyfax Keyfax Housing Software Suite consists of four modules, a RESTful API and a powerful Dynamics 365 integration. Keyfax Repairs Diagnostics provides customer service advisors with a pictorial interface to help them diagnose the correct repair and SOR code. It helps contact centre staff to manage a wide range of tenant repairs more efficiently and effectively. Keyfax Enquiries Diagnostics helps customer service advisors to manage a wider variety of general tenant enquiries from anti-social behaviour to registering a compliment. Both Repairs and Enquiries Diagnostics modules are easily integrated with MS Dynamics 365 and most Housing Management Systems. Keyfax can be launched whenever a Housing repair or enquiry is needed and the results embedded into your CRM or Housing System. The diagnostic scripts are easily built and updated to fit your housing organisation’s policies. Keyfax Enquiries and repairs are both supplied with a model script set that can be used as-is, but is simple to enhance or change. Existing Customers use Keyfax Enquiries Diagnostics for handling: \-Antisocial behaviour \-An abandoned property \-An abandoned vehicle \-Illegal parking \-Fly tipping \-Criminal behavi... our -COVID 19 Services -Renting a garage -Rent balance enquiries -Requesting an aid or adaptation -Request for money advice -Rearranging an appointment -Raising a complaint -Registering a compliment Keyfax Repairs Online provides a simple online interface for residents to self-serve their repairs enquiries. Because it is accessible 24 hours a day, via any internet device, it offers an alternative channel for tenant queries. This, in turn, takes the pressure off the Contact Centre from handling all incoming queries, and at a fraction of the normal cost. Keyfax Enquiries Online gives tenants the tools to help themselves, by providing a simple way to make general housing enquiries. Wondering if Keyfax is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Keyfax User Interface ## Popular Keyfax Alternatives Main Product Keyfax 4.8 [(5)](https://www.softwareadvice.com/crm/keyfax-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 4.50Value for money - 4.80Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18799)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4087)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3466)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Keyfax Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Keyfax Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Keyfax API Multi-Channel Communication Third-Party Integrations ## Keyfax Integrations Microsoft 365 Integration rated undefined from -1 review ## Keyfax User Reviews Overall Rating 4.8 Ratings Breakdown 5 80% 4 20% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.8 Functionality 4.4 Have you used Keyfax and would like to share your experience with others? LS Lourdes S. Verified reviewer Non-Profit Organization Management 501-1000 employees Used daily for more than 2 years Review source Reviewed August 2021 We are not robots! 5 Company easy to deal with and responsive to customer feedback and possible developments. Very reliable systems. Company also very willing to work with third parties to enable configuration. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: There is an assumption that using diagnostic software (or scripts) turns advisers into robots - not true! Using software provides guidance for giving out correct info to customers or collecting relevant information for colleagues and taking the correct action to resolve the enquiry. Cuts down on technical knowledge training allowing advisers to listen and concentrate on customer service resolution. Administrators can configure system questions; flow; coding and integration with other systems. Very user friendly. We have been able to do so much more with the produce than originally envisaged which is also applied to our customer portal. Cons: Running reports from the script hit data - needs to be quicker and more tailored (for example between contact times not just dates). Would be good to have configurable dashboards using the data collected. Company does encourage users to flag possible development and keeps a prioritised list for ongoing improvements. Vendor Response Many thanks for your review, Lourdes - you make an excellent point! I am also going to feedback the suggestions around the reports on the script 'hit' data to the development crew, to make sure it's on their radar. Replied September 2021 Read More MD Mark D. Verified reviewer Civic & Social Organization 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2021 Keyfax repairs diagnostic system 5 Excellent Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to amend scripts and clear scripts tied in with the repairs handbook and excellent communication with Omfax staff Cons: We have had no real issues apart from changes to Omfax staffing Reasons for choosing Keyfax n/a Vendor Response Thanks for your review and feedback, Mark. We look forward to working with you on the new release. Replied September 2021 Read More EG Ellie G. Verified reviewer Government Administration 1001-5000 employees Used weekly for more than 2 years Review source Reviewed August 2021 Keyfax with Capita OpenHousing 4 Keyfax could work better for us but over the years has been implemented by different teams and people which has meant the scripting is quite unorganised and fragmented as previous owners have left. The customer service is good and the team are knowledgeable, patient and helpful. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Keyfax is an intuitive and smart tool used to diagnose repairs by our inhouse call centre. When set up with the effective scripting it can work very well advising the team with SOR codes suitable for repairs. The diagrams can be selected which makes it a easy tool for beginners to start using. Cons: There could be a smoother integration with the software we use, the interface is simple and clear but not quite modern. Vendor Response Many thanks for providing a review, Eliie - much appreciated. Hopefully you saw from the webinar this week that the interface is much improved in the latest version. Replied September 2021 Read More RS Reanne S. Verified reviewer Civic & Social Organization 501-1000 employees Used daily for more than 2 years Review source Reviewed August 2021 A great intuitive tool, enabling businesses to keep the focus on the customer 5 Great. Support is always on hand from \[SENSITIVE CONTENT\] when we need it and nothing is too big of an ask. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's easy to navigate and integrates well with the host system we use. Features that can be applied within Keyfax enable us as an organisation to develop processes that really work for us, and the continual development of the product helps future-proof it too so it will continue to work for us going forwards. Cons: There are some features we would like to be developed, such as an upgrade to the editing tool for message boxes, the ability to reference information within databoxes etc. Vendor Response Many thanks for your review, Reanne, it's much appreciated. Hopefully the cons you have listed are addressed in the 4.4 version of Keyfax with the new HTML editor. Replied September 2021 Read More LB Lisa B. Verified reviewer Government Administration 501-1000 employees Used daily for more than 2 years Reviewed November 2021 Keyfax Diagnostic Review 5 Excellent customer service. Knowledgeable staff always willing to help and go the extra mile. Reliable software that rarely gives us cause for concern. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's ease of use, the updated images, it guides you through the full process. Cons: n/a - I don't use it daily to know its Cons. Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18799) Recently recommended **64** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **45** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4087) Recently recommended **6** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **6** times Stuck Between Options? Our experts can help you compare Keyfax with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice