About Kixie PowerCall

Kixie is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise. It offers users one-click dialing, call recording, call history, call coaching and reporting features, all of which are designed to improve sales calls.

It also provides a real-time sales leaderboard module. The customer relationship management (CRM) module of the solution provides activity logging, call recording, deal details, call analytics and lead creation capabilities. The phone feature allows users to make calls throughout the world, customize call routes, set up IVR, transfer calls between agents, manage extensions and manage voicemail. It also provides functionality that helps agents to r...


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149 Reviews of Kixie PowerCall

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March 2018

User Profile Picture

Rowdie Mitch from Hill Productions & Media Group, Inc.

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Saved us a ton of money for a simple trackable dialer

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

March 2021

Kevin from YES Acquisitions

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

March 2021

Troubles from Day One

Pros

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Cons

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use. The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team. The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

Reasons for Choosing Kixie PowerCall

Kixie had unlimited calling and texting, and with our teams volume of calls across North America, it was the leading factor.

Reasons for Switching to Kixie PowerCall

The system was shutting down in 2020

December 2019

Annette from LifeInsure

Company Size: 2-10 employees

Industry: Insurance

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

December 2019

PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS

SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS

Pros

I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION

Cons

ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED

Reasons for Choosing Kixie PowerCall

SEEMED TO HAVE ALL THE FEATURES I NEEDED

Reasons for Switching to Kixie PowerCall

NEEDED ADDITIONAL TELEPHONY FEATURES THAT THEY COULD NOT OFFER

February 2021

Thomas from ReadyLead

Company Size: 11-50 employees

Industry: Marketing and Advertising

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

The Best Softphone Service I've Used

Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Pros

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Cons

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Reasons for Choosing Kixie PowerCall

Mostly for pricing reasons or because Kixie properly and fully integrates with our CRM right out of the box.

Reasons for Switching to Kixie PowerCall

The ease and functionality of local presence is what drew me initially to Kixie. We haven't made the full switch yet, as we're still in the trial, but I have really liked what I've seen so far..

August 2020

Nathan from Oggvo

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Switch to Kixie

We are able to communicate easier with our clients. The dialer has a very easy system that shows us how to record voice mails a lot quicker and as well as texting through the app.

Pros

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

Cons

When we have a phone transfered it doesn't get recorded sometimes.

Reasons for Switching to Kixie PowerCall

The Kixie Dilar helps change our number to a local number when making calls.

August 2020

Andrew from REALQualified

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Flawless!

10/10!

Pros

This product is very easy to use. I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

Cons

I don't have ANY cons to say about this product!

Reasons for Switching to Kixie PowerCall

We made the switch because we were looking for an effective local presence dialler. While our last dialler was impactful and easy to use, our connection rates were lower than 15%. With the local presence number, our connection rates have nearly tripled!

October 2020

Jessica from Design Pickle

Company Size: 201-500 employees

Industry: Graphic Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2020

Huge Time Saver!

It has been amazing so far! Very easy to use and connected well with our CRM. Huge time saver.

Pros

- Super easy to learn and use - Saves time dialing a number and human error - Eliminates headaches from squinting at my computer screen to get a phone number dialed correctly

Cons

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling.

Reasons for Switching to Kixie PowerCall

Ease of use, voicemail drops, connects well with CRM

March 2021

Farid from Machinery Partner

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Simple to use and great features

Overall has been great.

Pros

I like that i can click and dial quickly and SMS option has helped greatly to receive responses asap.

Cons

a bit of delay when leaving messaging then clicking 1 or # to submit but not big deal

Reasons for Switching to Kixie PowerCall

Cloud talk just didn't gel right and calling out was difficult at times and there were calls that dropped or didn't even come in at times.

August 2020

Justin from Thrive Lot, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Game changer

Pros

It does everything we need and the power dialer is beyond what I could have imagined for sales workflows and instant lead calls! Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.

Cons

None. There's literally nothing bad about it.

Reasons for Choosing Kixie PowerCall

It integrated with HubSpot better and did more.

December 2020

Jessica from The Warton Group

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Amazing Software

Pros

It's easy to use and navigate. Extremely useful tool & integrations.

Cons

There isn't much i can say negatively about Kixie

Reasons for Choosing Kixie PowerCall

Aligned better with our overall business adjectives

Reasons for Switching to Kixie PowerCall

Heard better reviews for Kixie- Integrates with more applications. Vanilla Soft's technology seemed dated.

November 2019

Nick from Topbox

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2019

A good phone software, with a few bugs.

Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Pros

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Cons

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Reasons for Switching to Kixie PowerCall

Aircall was just a problematic at best. They had no idea what they were doing, it would crash all the time, very poor customer service and support and LOTS of downtime. Along with a higher cost.

December 2017

Jason from BloomNation

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Pros

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts. Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down. Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit. Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Cons

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

June 2020

Mike from SilverBack Distro LLC

Company Size: 11-50 employees

Industry: Tobacco

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

Kixie PowerCall

Pros

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

Cons

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

Response from Kixie Web

Replied June 2020

We will be adding MMS to the mobile app in the future!

December 2019

Alec from Highbridge Construction

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Great Phone Solutions to integrate with Pipedrive CRM

I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!

Pros

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Cons

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Reasons for Switching to Kixie PowerCall

They didn't integrate with our current sales CRM Pipedrive, other than that I have nothing negative to say about Ring Central and their services/support.

Response from Kixie Web

Replied June 2020

Thanks for your feedback about desk phones. Our solution is meant to be completely cloud based, but we will work with our IT team in regards to better desk phone programming.

June 2020

Jeremy from Pango Group

Company Size: 201-500 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Must Try - Been using over three years and constantly gets better

Our office is extremely satisfied with the software. Everyone is multi-tasking and we couldn't be more pleased. Must demo if you are still shopping.

Pros

It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.

Cons

In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.

Reasons for Choosing Kixie PowerCall

Our team needs to "dial for dollars" or as others say "smile and dial". It was easy to be distracted with Microsoft Teams. Keep it simple (KISS). Productivity is a benefit.

August 2018

User Profile Picture

Mark from Attract More Clients, With Tech Effective

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2018

Kixie PowerCall Is the Best I've Used

Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!

Pros

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Cons

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

June 2020

Rudy from Silverback Distro

Company Size: 2-10 employees

Industry: Tobacco

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Rudy's Kixie Review

Love it, we used to use another call software and it would drop calls like a Dallas Cowboy receiver drops footballs, but in came Kixie!! and saved use from having that awkward call back to the customer explaining why the call keeps dropping. So in conclusion, If you are not working with Kixie you are not working officiant. Thank you,

Pros

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

Cons

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

Reasons for Switching to Kixie PowerCall

Vonage was horrible and dropped calls like a Dallas Cowboy receiver

November 2020

John from Renu Energy Solutions

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Features and Benefits Galore

Our business is 80-100 employees and we've had Kixie for about a year and a half. Great back end customer support for those rare time it's needed. It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions. We continue to find new features and benefits the longer we've had it.

Pros

Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member.

Cons

Not really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules.

Reasons for Choosing Kixie PowerCall

Pricing and fit

Reasons for Switching to Kixie PowerCall

Better integrations and user friendliness

June 2020

Rondle from Artisun Solar

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Just as you'd expect

Overall, it works great and I'm probably spoiled now for other VOIP services.

Pros

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Cons

Nothing that is of any significance. It really works well.

Reasons for Choosing Kixie PowerCall

We chose Kixie because of it's integration with Insightly, the CRM my company already had and was using.

Response from Kixie Web

Replied June 2020

Thank you for the awesome feedback!

August 2020

Adam from OrderYOYO

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

An absolutely fantastic bunch and product to match

Fantastic. If you need a power dialler, use this.

Pros

[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team

Cons

Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.