KMS Lighthouse Software


 

KMS Lighthouse is a cloud-based sales and contact center knowledge management solution designed for small and midsize businesses. It helps customer representatives to handle customer calls by providing access to relevant information. It caters to different industries such as telecom, banking, e-commerce, automotive and more.

KMS Lighthouse offers a knowledge database that can be accessed by representatives while they are handling customer queries. It uses language search technologies to help representatives to search queries and find answers in the language of their choice. The solution also assists in comparison of products with competitors offerings so that customers can analyse the required product and service.

KMS Lighthouse integrates with a third-party customer relationship management (CRM) system. It also features Lighthouse Touch, that helps users access data from mobile devices. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer handling procedures.

 

KMS Lighthouse - Search query
 
  • KMS Lighthouse - Search query
    Search query
  • KMS Lighthouse - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of KMS Lighthouse

Showing 1-3 of 3

 

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vered from D.B.S

March 2018

March 2018

I am a Content editor in yes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive and easy system to operate
easy to use
Adjust the templates to the user
update information easily to customer and Editor

Cons

The search engine in our existing find documents who doesn't belong to the search
Data analysis reports are not detailed

Review Source: Capterra
 

Gilad from bank jerusalem

March 2018

March 2018

knowledge management system that is a must in any call center.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use, enables knowledge management across the board.
makes it easier to keep all workers on the same professional level.

Cons

a little more flexibility in pattern design and options available for items and patterns.
search engine could use a little work.

Review Source: Capterra
 

Tanya from ISROTEL
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

The system is simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the perspective of Content editor - the HTML.
The Support portal - The previous way - sending by email, It was easier

Pros

The various functions it allows- Connecting to different sites, Lots of item types, The system is fast.
and the most important - Search model (Like Google serch)

Review Source: Capterra