KMS Lighthouse is a cloud-based sales and contact center knowledge management solution designed for small and midsize businesses. It helps customer representatives to handle customer calls by providing access to relevant information. It caters to different industries such as telecom, banking, e-commerce, automotive and more.
KMS Lighthouse offers a knowledge database that can be accessed by representatives while they are handling customer queries. It uses language search technologies to help representatives to search queries and find answers in the language of their choice. The solution also assists in comparison of products with competitors offerings so that customers can analyse the required product and service.
KMS Lighthouse integrates with a third-party customer relationship management (CRM) system. It also features Lighthouse Touch, that helps users access data from mobile devices. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer handling procedures.
Matan from Yes TV company
The options about the review and the option to send it to the content management.
The system allows me to stay updated from the management and that makes the work easier.
The search engine sometimes is very complicated and you need to change the key word to find a more suitable result, but if you chose the right options in the search engine, it works very well.
vered from D.B.S
Intuitive and easy system to operate
easy to use
Adjust the templates to the user
update information easily to customer and Editor
The search engine in our existing find documents who doesn't belong to the search
Data analysis reports are not detailed
Gilad from bank jerusalem
easy to use, enables knowledge management across the board.
makes it easier to keep all workers on the same professional level.
a little more flexibility in pattern design and options available for items and patterns.
search engine could use a little work.
Tanya from ISROTEL
Employees number: 1,001-5,000 employees
From the perspective of Content editor - the HTML.
The Support portal - The previous way - sending by email, It was easier
The various functions it allows- Connecting to different sites, Lots of item types, The system is fast.
and the most important - Search model (Like Google serch)