# KronoDesk Software Reviews, Demo & Pricing - 2026 > Review of KronoDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/kronodesk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / KronoDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # KronoDesk 2026: Benefits, Features & Pricing Wondering if KronoDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview KronoDesk 4.0 [(6)](https://www.softwareadvice.com/crm/kronodesk-profile/#reviews) Pricing Starting at $19.99 per month ### About KronoDesk KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud. Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions. KronoDesk is offered on both a monthly subscription and one-time license basis. Wondering if KronoDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## KronoDesk User Interface ## Popular KronoDesk Alternatives Main Product KronoDesk 4.0 [(6)](https://www.softwareadvice.com/crm/kronodesk-profile/#reviews) Ratings Breakdown - 4.40Ease of use - 4.33Value for money - 4.50Customer support - 3.50Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## KronoDesk Pricing and Plans Starting price: $19.99 per month Free Trial Free Version Basic $19.99 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## KronoDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of KronoDesk Activity Tracking Alerts/Notifications API Commenting/Notes Content Library Content Management Customer Portal Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Email Management Email Templates Full Text Search Interaction Tracking Knowledge Base Management Mobile Access Monitoring Multi-Language Performance Metrics Prioritization Reporting & Statistics Single Sign On SSL Security Support Ticket Management Ticket Management ## KronoDesk Integrations SpiraPlan Integration rated undefined from -1 review SpiraTest Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review SpiraTeam Integration rated undefined from -1 review ## KronoDesk User Reviews Overall Rating 4.0 Ratings Breakdown 5 33% 4 33% 3 33% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.5 Functionality 3.5 Have you used KronoDesk and would like to share your experience with others? VR Verified Reviewer Food & Beverages 10000+ employees Used weekly for less than 2 years Review source Reviewed December 2022 The most Diversified Help Desk Software Ever 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use. Cons: it should have crossed me 5 years ago :) Read More RM RAMSES M. Verified reviewer Utilities 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2020 User friendly 4 Excellent product; happy to be a 5 year user. Looking forward for new features. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: It's an excellent software and targeted all of our company needs for tracking of tickets. Cons: Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server. Reasons for choosing KronoDesk Same features as other vendors and less expensive product. Reasons for switching to KronoDesk Features available. Read More ZS Zach S. Health, Wellness and Fitness 201-500 employees Used daily for less than 2 years Review source Reviewed December 2016 My review of Kronos 3 It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: Ease of creating tickets Cons: The search feature, lack of usable bonus features. Vendor Response Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it! Replied December 2016 Read More cw charlenea w. Verified reviewer Banking 5001-10000 employees Used weekly for more than 2 years Review source Reviewed January 2023 kronodesk 5 Ratings Breakdown 4 Ease of use 4 Functionality Pros: kronodesk give support for customers to raise issues with agents Cons: sometimes it will run slow but i think thats because so many agents are using it at work. Read More EB Eric B. Used unspecified for unspecified Review source Reviewed November 2013 Solid Helpdesk Software 4 It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required. Ratings Breakdown Pros: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software. Cons: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server. Read More EB Eric B. Used unspecified for unspecified Review source Reviewed May 2013 Solid helpdesk software 3 Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software. Ratings Breakdown 5 Ease of use 5 Customer support Pros: It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required. Cons: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server. Vendor Response Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version. Replied May 2013 Read More Showing 1 - 6 of 6 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? 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