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Kylie.ai is a cloud-based data analytics solution that enables businesses of all sizes to automate customer care conversations. It uses artificial intelligence (AI) algorithms to assist agents in resolving customer queries.
Kylie.ai observes the context and sentiment of a customer’s query and provides data-driven personalized answers to facilitate existing workflows and reduce the agent ramp-up time. Features of the platform include communication monitoring, data-based suggestions, REST level encryption, backup and more. Additionally, the solution helps analyze customer questions and generate automated responses for the agent to review and send.
Kylie.ai is a HIPAA-compliant solution, which allows businesses to manage all...
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