ConnectWise Automate (Formerly LabTech) Software


 

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.

Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

 

ConnectWise Automate (Formerly LabTech) - Client performance
 
  • ConnectWise Automate (Formerly LabTech) - Client performance
    Client performance
  • ConnectWise Automate (Formerly LabTech) - Commands tracking
    Commands tracking
  • ConnectWise Automate (Formerly LabTech) - IT dashboard
    IT dashboard
  • ConnectWise Automate (Formerly LabTech) - Scan settings
    Scan settings
  • ConnectWise Automate (Formerly LabTech) - Performance reports
    Performance reports
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

37 Reviews of ConnectWise Automate (Formerly LabTech)

 

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Software Advice Reviews (3)
More Reviews (34)

Showing 1-3 of 3

Mike from i.t.NOW
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Automate - An Awesome tool that is endlessly customizable. That may be it's biggest flaw.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is an amazing piece of software, but for it to be most effective you need someone that has time to administer it.

Pros

Labtech has a ton of great functionality right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect. It has integrations with Connectwise, i.t.GLUE, BrightGague Reporting and more. The possibilities are endless with labtech if you know Powershell and some basic scripting.

Cons

It does take quite a while to get all the bells and whistles on Labtech up and running well. There is an amazing amount of automation you can do with it, but you really need someone that has time to build it. It can be almost a full-time job depending on your business. Much of the scripting and time-saving capabilities will be lost unless you have someone who knows how to write PowerShell commands.

Review Source
 
 

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Uninvasive Patch Mangement Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fairly low package size and easy to manage
Requires small scripts
Gathers asset data, etc and works well with Connectwise packages

Cons

Expensive
Hard to uninstall (even for administrators)
Sometimes not silent and causes issues with CPU usage

Review Source
 
 

Jerry from Human Resources Technologies, Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

MSP Supporting 50 Client Networks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend to my friends. Very useful and catches a lot of failures before things get out of control

Pros

Seamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

Cons

A lot of bells and whistles that I don't use. You have to pay for it as well. Uses MYSQL in the on premises implementation.

Review Source
 
 
 
Showing 1-20 of 34

Jeremy from GB
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Tons of features. Robust system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to monitor not only our servers and other networking equipment, but all user laptops and desktops. This keeps the team on top of server and laptop issues to make our employees more efficient at their jobs.

Pros

The depth you can set up alerting and monitoring is really great. The workflows you can create are endless and make process flow more efficient.

Cons

Isn't very intuitive. Forces you to go to their university training site which isn't as helpful alot of times.

Review Source: Capterra
 

Adrian from Infotrans Caribbean N.V.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

we use internally labtech

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease connectivity for my cloud environment

Pros

LT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.

Cons

normally to make the complete setup takes a while due all the custom options of alerting and patching but I think is normally in this kind of tools

Review Source: Capterra
 

Mark A. from Sophicity
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Awsome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Works well for the intended purpose. Customizable for each client. great support and communication from the support staff.

Cons

A little slow to load even on fast internet connections. have to reload to get updated info sometimes.

Review Source: Capterra
 


April 2018

April 2018

A program that truly understands that automation is important to IT support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Compared to our last platform we used, this has allowed our company to be much more proactive in regards to support requests. The automation of mundane tasks has freed up our engineers to be more hands on in other areas of the business such as project work now that things like patching are off their plate.

Cons

The newer UI has been a bit more cumbersome than before and has taken some trial and error for everyone to figure out things that were more intuitive previously.

Review Source: Capterra
 

Jamenn from DCS

March 2018

March 2018

Connectwise Automate, formerly Labtech, works well for the most part.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Cons

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Review Source: Capterra
 


March 2018

March 2018

LabTech is a great program but they want extra for every feature so it can cost a lot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

I love the reports and information it gives me about each PC. It is also much faster to install SOME programs though LabTech because it will push it to every PC.

Cons

The lack of things actually working. Many items are setup and do not work or do not work the way that Labtech says they will. The software doesn't really work on Mac's even though they say it does.

Review Source: Capterra
 

Jeffrey from Innovative Integration, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The most advanced MSP RMM to grow your business off of.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to offer some of the services that we do, without this product.

Pros

This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.

Cons

QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.

Review Source: Capterra
 

Marc from NetSource One
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great option for the managed services firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.

Cons

Setup time can be cumbersome and some of the advanced features you really need to work with a lot in order to become a master at it.

Review Source: Capterra
 

Jason from Haselkorn, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overly developed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

manged patches, gave us remote access into the computers. We could manage network devices. We could creat and deploy scripts

Pros

This software did everything. But did none of it well. We originally purchased this for patch management and at first it was working quite well. Then they updated it

Cons

Support was terrible. software was built on software that was built on more software. This caused cascading issues

Review Source: Capterra
 


February 2018

February 2018

The IDEA of this software is awesome, the delivery of that promise is lacking though

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

Cons

Many of the terms do not make sense (blacklist software, means you want to know if it gets installed, meanwhile blacklisted services mean you want to be alerted if it's not working). The old interface was dated but it had the functionality and details all in one place. The current version 11 interface is horrible. Getting support on the product is awful; slow response and frequently being told that whatever you ask about is out-of-scope.

Review Source: Capterra
 

Chris from Cherry Bekaert LLP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Improved ROI on Manged services by 35% in first 3 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.

Pros

Once setup it does what it does well.
Very few issue after setup and config.
Gives a wealth of information on devices managed.

Cons

Can be a burden to setup and config
Takes a good amount of training to really use it well
Being good a scripting is a must

Review Source: Capterra
 

Arthur from Covenant Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

I used this product all the time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes managing thousands of machines easy.

Pros

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance.

It is very fast when remote controlling other computers

The scripting engine is very powerful

It pulls a huge amount of data

It is very customizable

Cons

It can be a little complex for new users

The integration with Connectwise: Manage can cause some issues with ticket entries

Customizing it for your needs can be time consuming

I

Review Source: Capterra
 

Matt from CTS

February 2018

February 2018

Full featured program that allows technicians to complete full system administration remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Feature set is large and allows a lot of system administration tasks to be done without needing to remotely control the computer.

Cons

Inferface can be clunky
Updates often break more things than they fix
Support can take days to resolve issues when the issue is a work stopage

Review Source: Capterra
 

David from Centerline Solutions, LLC

January 2018

January 2018

Exceptionally capable and reliable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once properly configured, it has allowed for quick and easy monitoring, updating, troubleshooting, and management of the computers, servers, and networks at our many office locations.

Cons

With advanced capability comes advanced configuration. The initial set-up and roll-out of the software was a demanding process. However, the customer support and resources available were both excellent and, once set up, we were running smoothly.

Review Source: Capterra
 

Garry from JMARK Business Solutions, Inc. IT Support and IT Services Tulsa OK, Springfield MO, Fayetteville AR

January 2018

January 2018

Amazing automation with quick access to needed tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great automation and multi-session remote control. Asset management and grouping is also very good.

Pros

The back-end automation of Connectwise Automate (previously Labtech) is the real power. Screen Connect allows you to view remote workstations and servers while still allowing the user to see the screen. Even better is that other Automate users can join the same session without kicking the first user out. (Great for training/escalations/etc). Asset discovery and grouping create powerful combinations that you can use to dial-in your clients' environments with ease.

Cons

Like any good automation tool, it does take a lot of time to get the solution dialed in for your needs. Don't expect it to work for you right out of the box. You will need to spend time with it honing it to your particular needs.

Review Source: Capterra
 

Luke from KC Computers

January 2018

January 2018

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

Cons

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

Review Source: Capterra
 

Geoff from Birkemeier Consulting

January 2018

January 2018

I have been using this for about 5 years, since it was Labtech.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I run my company on it.

Pros

Very powerfull management software. They continue to add value to the product by incorporating new features.

Cons

I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

Review Source: Capterra
 

Laura from Infinit Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Used a trial to see if this was a good fit for our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use. Simple - straight forward interface. Built in automation is great and has built in ticketing

Cons

Requires lots of training in order to become proficient. Does not have great reporting tools and lacks in CRM

Review Source: Capterra
 

Fred from BridgePoint Technologies

October 2017

October 2017

Best RMM Tool for our MSP Busniess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fantastic automation and loaded with features. Our clients are benefiting from all of the monitoring and automation while we benefit with a more streamlined support flow.

Cons

Steep learning curve and outdated UI. They're continuing to update the UI so this will get better with time.

Review Source: Capterra
 

Kyle from AcumenIT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

"LabTech" is a great tool which allows you do anything you want. "Anything custom" is not supported

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months.

Pros

Community (LabTechGeek) assistance,
The ability to do anything you want with powershell, internal scripting and plugin access

Cons

Horrible support. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue

Review Source: Capterra
 
 
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