ConnectWise Automate (Formerly LabTech) software


ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.

Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

54 Reviews of ConnectWise Automate (Formerly LabTech)

Showing 1 - 20 of 54

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  • Carla from VTG

    Specialty: Software / IT

    Number of employees: 51-200 employees

    August 2018

    ConnectWise Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I am not sure I can identify any Pros with ConnectWise. It may be because of my limited use with this product. It does what I need to do, but I feel like I doing too many clicks and going through too many windows/tabs to get to where I want to go.

    Cons

    As previously said, to me it's not very user-friendly. I feel like I am having to go to different tab in the navigation bar to get to certain information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Drew from Speed Wrench

    Number of employees: 11-50 employees

    August 2018

    Super popular in the MSP world

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Used connectwise for tier 1 support at an MSP in Michigan. Worked on it personally from both support and sales roles. Your IT people will love it. Your sales people will hate it.

    Pros

    Screens are configurable to fit business needs. Automation inside for regular processes is stellar. Well designed for MSP-style setups, with multiple networks/customers and multiple configs.

    Cons

    Database needs careful manicuring to make sure it doesn't get filled with garbage. Quoting tools need improvement. Built for IT people yes, built for sales people no.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from i.t.NOW

    Specialty: Software / IT

    Number of employees: 11-50 employees

    July 2018

    Automate - IT automation software for IT Service Providers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

    Pros

    We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

    Cons

    It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Justin from i.t.now

    July 2018

    Powerful tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how powerful this tool can be. IF used properly this will help any company stay afloat and will make sure that downtime is kept to a minimum, and when down this tool will help make sure that any problem can be fixed asap

    Cons

    i do not like how long the system takes to upload. i feel like every page takes forever to start up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Everything about your network PC's at your fingertips!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software can provide the user with tons of information about PC's on their network as well as on all of their client's networks. It can provide information to help with a pc replacement schedule, executive reporting and pretty much anything else you can think of.

    Pros

    Easy to use, provides a ton of information about our network PC's and Servers, Provides various reports to help with troubleshooting, inventory and client information.

    Cons

    A little complicated to get setup and configured. Need to be able to write scripts in order to get the full benefits from the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Automate has helped us to manage multiple endpoints for multiple clients from a single console.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.

    Cons

    Navigation in the console could be improved. There is a slight learning curve, but once you discover where all of the features are it becomes easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Overall good product, steep learning curve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities.

    Cons

    The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    The best tool I've used in desktop support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

    Pros

    The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

    Cons

    When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Great in some places, lets you down in others

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Connecting to users workstations is a quick and painless experience, with the ability to search workstation names or ID's making it a breeze to reach who you need to.

    Cons

    Software takes anywhere from 1 to 4 minutes to load up, and often times that's just the login screen. At worst, it's taken me 15 minutes to get to the Control Center after restarting my workstation

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    This product makes my work life better.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has allowed me to accomplish more during a work day.

    Pros

    How it is able to connect so well regardless of bandwidth constraints, Able to manage updates, antivirus with ease. Scripting is extremely easy.

    Cons

    The software removal process often will not work as it sometimes requires accessing the PC. Sometimes registering new machines can be a trying experience without admin level access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Keren from CheckPoint software ltd

    June 2018

    Conference meetings

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The product provides good quality, long conference with many participants, in addition, recording options are impressive along with the application sharing.

    Cons

    The product does not have a full functionality comparing to other competitors. in addition, connectivity is not perfect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    Great robust software to help IT professionals stay on top of things!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Once the product is configured correctly, maintaining is easy. This software can be used to manage and deploy updates, run installations, manage and monitor workstation and server resources. Provides remote capabilities for viewing running tasks, services, and event logs.

    Cons

    As mentioned in the Pros, once the product is configured CORRECTLY. Just looking at the interface, it is difficult to discern where things are, and what they do. My company had to pay a professional to come teach and help configure our deployment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from NetSource One

    Number of employees: 51-200 employees

    May 2018

    I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.

    Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.

    Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).

    Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

    Cons

    Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.

    Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Parkway Technology Solutions

    May 2018

    So much power, but still simple to setup and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the new interface, and I'll be very happy once it is rare that I have to use the old interface at all. It is very powerful, but for the basic tasks I do multiple times a day, it is still intuitive. I love the integrations not just with ConnectWise Manage, but with the other systems we use.

    Cons

    Like any RMM, it will take months to get everything configured, and it won't always work like you expect it to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    I believe this is still the best RMM around, but it's a bit clunky and often slow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    RMM, Scripting, Easy MSP setup and management of our clients systems.

    Pros

    If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

    Cons

    It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Felipe from I-TECH Solutions Inc.

    Number of employees: 11-50 employees

    May 2018

    Best remote manage tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We reduce the amount of connections to the users devices interrupting their job. With this tool we can work in background and automate common fixes.

    Pros

    It's a great tool for remote management. You can get so so many information from their connected devices. Also the reports you can get from the dataviews are Excelent

    Cons

    The new interface version is slower than the previous one. Seems simpler but you spend more time trying to find the features and commands

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victor from Stoneleaf Construction LLC

    Number of employees: 51-200 employees

    May 2018

    ConnectWise for wiser IT Admins

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.

    Cons

    For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Michael from Neurospine LLC

    Specialty: Healthcare / Medicine

    Number of employees: 51-200 employees

    May 2018

    Powerful and robust remote management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very powerful and can perform just about any function needed given that you know how. Techs must take caution that learning this is a beast and your job could end up being managing this software full time since there is so much to it.

    Cons

    It can be very time consuming to get your feet on the ground with Connectwise Automate which can suck up most of your free time and transform your job.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Amazing Product, Amazing Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is so much better than our last platform. We are able to do a lot more, and more importantly automate a lot more. Fantastic customer service

    Cons

    There is a lot of set up involved and a lot of training in order to be prepared to use this platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vania from CITRC

    April 2018

    Makes IT support a dream

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can write scripts and schedule regular maintenance activities to perform the functions that I would normally have to log in to a client site remotely. This makes me more efficient and allows me to effectively grow my client base without compromising my support quality.

    Cons

    I've only used this software for a short time period but I'm completely satisfied so far. I can't find a negative; they even give you starter scripts to work with

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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