Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

The remote program is really good. Very simple and quick when a caller has called in.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.

With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

My complaints aside, Automate has been a good investment for us.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

The desktop software can be sluggish. Rolling out Third Wall was very rough.

I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues.

The ability to make calls and record notes quickly.

The ability to add notes about the call within the program changed a lot of how our office works towards leads.

The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

There are technical issues from time to time, where tenfold is not working or creating any calls in Salesforce.

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

What I like most about tenfold is the ease of use and integration with other apps as well as the customer support from the team behind.

Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities.

The pop-ups can actually be a little bit finicky and hard to move around while on the phone with someone.

Sometimes duplicate accounts or people with the same name will get confusing but I can hardly blame that on the software.

The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

I like how it integrates with Salesforce very easily. I love the shortcut codes that help me plan for my future appointments.

Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough. Tenfold’s customer service is fantastic.

My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

I like that it is easy to track my goals, and reach my goals daily, as well as log my call information correctly. Make my day easier, as well as working actually fun.

The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.

I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.

Great Telemarketing tool, helps to track and record communication with customers that one can always refer to for account activity and progress.

The is product is easy to use and a useful tracking tool. On occasion there can be a glitch but luckily customer service is excellent.

Love that this is so easy to use every day. It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

We've had problems with tenfold not recording our number of calls or having a severe lag every now and then.

US Dollar

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.


Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.


ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.


The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

LongDescription

Sarbanes-Oxley Compliance

Status Tracking

Email Monitoring

Performance Management

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Diagnostic Testing

Import/Export Data

Real Time Monitoring

Virtual Machine Monitoring

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Endpoint Management

Procurement Management

Disaster Recovery

Scheduled/Automated Reports

Remote Update/Installation

Threat Response

Multi-Platform

Customizable Fields

Scheduling

Anti Virus

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Bandwidth Monitoring

Audit Trail

Version Control

Uptime Reporting

Server Monitoring

Network Analysis

Cost Tracking

Behavior-Based Acceleration

Service Reporting

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Network Wide Management

Service Catalog

Issue Management

Maintenance Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Power Management

Real Time Updates

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Network Monitoring

Service Level Agreement (SLA) Management

Activity Monitoring

Deployment Management

Dashboard

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Credential Management

Asset Lifecycle Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Remote Access/Control

Remediation Management

Supplier Management

Incident Management

Data Migration

Backup and Recovery

Summary Reports

Drag & Drop

Cross Reference System

Automatic Scans

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise Automate

In Person

Live Online

Webinars

Documentation

Videos

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.


Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.


Tenfold can be implemented with little to no change to existing IT infrastructure.


Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.



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