Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

The remote program is really good. Very simple and quick when a caller has called in.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.

With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

My complaints aside, Automate has been a good investment for us.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

The desktop software can be sluggish. Rolling out Third Wall was very rough.

As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

The perfect solution for Service Professionals and small businesses.

Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

I like the fact that my customers and I receive confirmation of our appointments. I also am pleased that it is easy to use.

We've been using vCita for a while now and the service and features are amazing. Is speeds up our process, saves time, money and emails back and forth.

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Sometimes confusing, or sometimes things are worded weirdly meaning I have to spend a bit of time trying to configure it properly.

VCita lets me stay in contact with leads and older clients all in one place. I love the user-friendly interface that is also usable in the palm of my hand.

I appreciate excellent customer service as it sets apart the amazing companies from the good companies.

The cost is very reasonable and I am very satisfied and gladly recommend vCita.

Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.

It was only allowing her to register one at a time. I ended up sending her an invoice to pay all at once instead of running her card 5 times.

I love the overall simplicity, practicality and professionalism of the system.

I love the simplicity and functionality of this product.

I look forward to exploring the software more and maximizing what it can do for my business success.

Great product, would like to be more personalized.

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal.

Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service.

Ease of use, functionality, and ability to customize the time slots and responses is very helpful and necessary.

I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form.

It has been great for scheduling appointments and keeping track.

Databases have to be synchronised manually which wastes time and is frustrating.

Ease of use and the customer service is above and beyond my expectations.

I love that new features are being added all the time. I love that I can integrate it with my website.

Had I not been charged for a full year which is non refundable, I would have cancelled already.

And if you are happy go on for the premium. Data is secured by multiple integrations, all your data is backed up.

What I appreciate most about vcita is that it is a one-stop shop where I have all the information I need about a particular client.

This software is easy to set up. Customer service walked us through the whole process.

Overall the tool has been a great help for us to streamline our processes.

The features of design and creating campaigns through email marketing was also easy to use and the looks where great.

US Dollar

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.


Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.


ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.


The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

LongDescription

Sarbanes-Oxley Compliance

Status Tracking

Email Monitoring

Performance Management

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Diagnostic Testing

Import/Export Data

Real Time Monitoring

Virtual Machine Monitoring

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Endpoint Management

Procurement Management

Disaster Recovery

Scheduled/Automated Reports

Remote Update/Installation

Threat Response

Multi-Platform

Customizable Fields

Scheduling

Anti Virus

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Bandwidth Monitoring

Audit Trail

Version Control

Uptime Reporting

Server Monitoring

Network Analysis

Cost Tracking

Behavior-Based Acceleration

Service Reporting

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Network Wide Management

Service Catalog

Issue Management

Maintenance Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Power Management

Real Time Updates

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Network Monitoring

Service Level Agreement (SLA) Management

Activity Monitoring

Deployment Management

Dashboard

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Credential Management

Asset Lifecycle Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Remote Access/Control

Remediation Management

Supplier Management

Incident Management

Data Migration

Backup and Recovery

Summary Reports

Drag & Drop

Cross Reference System

Automatic Scans

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise Automate

In Person

Live Online

Webinars

Documentation

Videos

vcita is a cloud-based, all-in-one business management solution designed especially for service-based micro and small businesses. Entrepreneurs and small business owners from different industries use vcita to manage their time, money, clients and marketing, all from one place.

From collecting payments to managing clients, scheduling appointments to sharing documents and much more, vcita has all you need to organize and grow your business. 

Using vcita, businesses can discover new opportunities for growth, extend their brand, drive more clients to engage and deliver unparalleled, personalized services.

File Management

Cataloging/Categorization

Patient Records Management

Employee Management

Case Management

Multi-Channel Marketing

Messaging

Parent Portal

Business Card/Badge Scanning

Faculty/Staff Management

Electronic Payments

Invoice History

Patient Engagement

Payment Processing

Two-Way Audio & Video

Recurring/Subscription Billing

Practice Management

Real-time Scheduling

Mobile Alerts

Group Registration

Lead Capture

Automated Responses

Rescheduling

Document Storage

Mass Texting

HIPAA Compliant

SMS Messaging

Score Tracking

For Salons and Spas

Drip Campaigns

Exercise Library

Customer Service Analytics

vcita offers various subscriptions, so you can find the best fit for your needs.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

ConnectWise Automate vs vcita

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