Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

The remote program is really good. Very simple and quick when a caller has called in.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.

With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

My complaints aside, Automate has been a good investment for us.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

The desktop software can be sluggish. Rolling out Third Wall was very rough.

It’s virtually useless since your contact has to opt in with an opt in link that you have to set up.

There is so much you can do with Wise Agent. The price is super nice and you can do all that it offers or just what you need.

The customer service has been A-MAZ-ING!!! They are always so helpful and pleasant to talk to.

Helps me stay in touch with my sphere of influence, people love that you remembered those important dates in their lives. I use it to send out prospecting letters as well.

As stated in the title, the support desk is the overall winner and why I would recommend this platform to anyone looking for a budget friendly, intro CRM to get started.

We have loved using Wise Agent as our database the past couple years. The price is fantastic and it is easy to use.

I would pay far more for this great CRM. The ease of use and customization is outstanding.

Good product, helps keep you on track so nothing slips through the cracks. Good client relationship manager.

What I like most is the software is pretty easy to use and has a nice, easy format.

I love the ease of use, the intervention of the software with other programs like mail chimp and bombomb.

I like the potential of the CRM software to engage clients. The texting, the landing pages, the integrations with Dotloop, for example,​ are great features.

The customer service is amazing and fast. I appreciate their flexibility in working with me and my needs.

I HATE the face that I can't send more than 500 emails at a time any more. This is a major inconvenience to me.

The program was extremely easy to use and I could use it from my phone or Computer which was great. Customer service is also amazing and they have great training videos too.

Ease of use, integration with Gmail and good tech support.

Excellent CRM tool that can easily integrate with multiple platforms, is user friendly, and hands down has the best customer service available.

The best in the business in helping me with any question I have The absolute best customer service period.

I absolutely HATE that I can only see about 5 checklist items at once, when I used to be able to see many more.

Over all its been very good and has become an asset to our whole team and our relationship with our clients.

I have enjoyed working with Wise Agent. Whenever I have needed help someone has been available and very helpful.

Price is outstanding for the features you get. They are also ALWAYS improving.

It has been the perfect database for our team. Better than any other database we have used in the past.

My experience overall has been wonderful. I recently need to add a user to a transaction and the support team was so helpful.

One of the reasons I leave the contact notes page is to get to the contact's phone number, and then what I've written on the contact, is lost.

The Texting feature has problems and just shut down on me and no one there knows how to fix it.

The dashboard is a great way to see what I have to do at a glance. You can also make the client's profile as simple or intricate as you like.

Without doubt Wise Agent is packed with useful features and integrations, it is easy to use and customer service is the best.

US Dollar

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.


Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.


ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.


The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

LongDescription

Sarbanes-Oxley Compliance

Status Tracking

Email Monitoring

Performance Management

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Diagnostic Testing

Import/Export Data

Real Time Monitoring

Virtual Machine Monitoring

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Endpoint Management

Procurement Management

Disaster Recovery

Scheduled/Automated Reports

Remote Update/Installation

Threat Response

Multi-Platform

Customizable Fields

Scheduling

Anti Virus

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Bandwidth Monitoring

Audit Trail

Version Control

Uptime Reporting

Server Monitoring

Network Analysis

Cost Tracking

Behavior-Based Acceleration

Service Reporting

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Network Wide Management

Service Catalog

Issue Management

Maintenance Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Power Management

Real Time Updates

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Network Monitoring

Service Level Agreement (SLA) Management

Activity Monitoring

Deployment Management

Dashboard

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Credential Management

Asset Lifecycle Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Remote Access/Control

Remediation Management

Supplier Management

Incident Management

Data Migration

Backup and Recovery

Summary Reports

Drag & Drop

Cross Reference System

Automatic Scans

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise Automate

In Person

Live Online

Webinars

Documentation

Videos

Wise Agent is a cloud-based real estate customer relationship management solution that helps businesses and agents automate the management of sales activities such as leads, responses, appointments and transactions.


Wise Agent’s features include contact management, lead automation, landing pages, appointment calendar and more. The marketing module allows teams to create and design real estate flyers, emails, drip campaigns, newsletters, SMS text and letters. Additionally, it helps users manage contact details and provide a list of pending calls upon login.


Wise Agent integrates with Google Chrome Extension, Facebook for Business, Google Calendar, Cloud CMA, Twitter, MailChimp, Real Geeks, Zapier, HouseHunt, Easy Agent PRO and Home Junction. Subscription plans are available on a monthly and annual basis. 


 



Forecasting

Internal Chat Integration

Property Management

Lead Capture

Document Storage

Activity Tracking

Data Synchronization

Sales Pipeline Management

Referral Tracking

Electronic Signature

Calendar/Reminder System

Listing Management

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Activity Management

Template Management

Data Import/Export

Email Tracking

Lead Generation

Email Templates

Contact Management

Lead Management

Email Marketing

Mobile Access

Transaction Management

Sales Reports

Territory Management

Agent Management

Marketing Automation

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

It is also available at $326/year with additional features.

ConnectWise Automate vs Wise Agent

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