LANDESK Service Desk Software

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About LANDESK Service Desk

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized library of user-defined service management processes, regardless of complexity. LANDESK Service Desk’s focus on process management ensures that different staff and departments are presented with the data, case views and prompts related to their specific role. It provides a top-down organizational and oversight structure, adding case cohesion and individual accountability to every open case and incident. Service-level agreement (SLA) compliance is tied into LANDESK Service Desk’s process management architecture. The software also allows SLA...

LANDESK Service Desk Pricing

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LANDESK Service Desk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

4

Functionality

3.5

Showing 1 - 5 of 12 reviews

Barak

Wurth Industry North America

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Warehousing

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2020

Very Customizable

So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

Pros

You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.

Cons

The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.

Reasons for switching to LANDESK Service Desk

Spiceworks is free and not robust.

User Profile

Marko

NCR Corporation

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

4

Customer support

4

Functionality

4

Reviewed March 2021

Simple to use remote support tool

I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

Pros

Reliable and simple to use tool for remote access and support, it offers extended device information

Cons

Not able to send windows shortcuts, not able to send sound.

User Profile

Matt

Hormel

Verified reviewer

Company size: 10,000+ employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

3

Reviewed July 2021

Landesk is a decent ticketing solution

Pros

I like that you can have multiple databases synced together.

Cons

Remote tool doesn't always work well. Wish the ticket search was better.

Reasons for switching to LANDESK Service Desk

Corporate decision.

Brandon

City of Sioux Falls

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

4

Customer support

4

Functionality

3

Reviewed April 2018

A no-frills incident and service request management platform that does its job.

It is a no frills service management solution that does work. There may be better out there.

Pros

Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

Cons

interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

User Profile

Angela

Virginia Commonwealth University

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Customer support

5

Functionality

5

Reviewed November 2018

Easy Work Orders and so much more!

The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

Pros

There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

Cons

I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.

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