LANDESK Service Desk Software


 

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized library of user-defined service management processes, regardless of complexity.

LANDESK Service Desk’s focus on process management ensures that different staff and departments are presented with the data, case views and prompts related to their specific role. It provides a top-down organizational and oversight structure, adding case cohesion and individual accountability to every open case and incident.

Service-level agreement (SLA) compliance is tied into LANDESK Service Desk’s process management architecture. The software also allows SLAs to be tied automatically into ticket-resolution processes, enabling proactive warnings of possible SLA breaches and giving service desk employees the information they need to prioritize open cases.

LANDESK Service Desk is available for on-premise, cloud or hybrid deployment.

 

LANDESK Service Desk - Dashboard
 
  • LANDESK Service Desk - Dashboard
    Dashboard
  • LANDESK Service Desk - Incident list
    Incident list
  • LANDESK Service Desk - Configuration
    Configuration
  • LANDESK Service Desk - Application suite
    Application suite
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of LANDESK Service Desk

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Noufal from Fujitsu
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

To manage the system over a remote

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple and well designed interface help to user to use the application it's own professional ways

Pros

Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities

 
 
 
Showing 1-2 of 2

Joel from Tripwire

February 2017

February 2017

Longtime customer, marginal success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.

Source: Capterra
 

Aleksandr from Northeastern University

November 2016

November 2016

Very old and too complex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.

Source: Capterra