LANDESK Service Desk vs Thryv

LANDESK Service Desk has 12 reviews and a rating of 3.67 / 5 stars vs Thryv which has 344 reviews and a rating of 4.22 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.67 / 5 (12)
4.22 / 5 (344)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
July 29, 2021
September 13, 2021
Pros/Cons
  • Pros

  • Reliable and simple to use tool for remote access and support, it offers extended device information.
  • The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future.
  • Cons

  • It was a little confusing. Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it.
  • Pros

  • The product is easy to use and I really enjoyed being able to use the calendar tracking. I also like the feature of setting up post in advance.
  • Fantastic email integration and good tools CRM like to recruit prospects and find new talent.
  • Cons

  • They system picks random images and matches them with sentence fragments that make no sense. The tracking is extremely flawed and cannot be confirmed in any way.
  • It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that.
Pricing Range
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49 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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