LANDESK Service Desk vs Zendesk Sell

LANDESK Service Desk has 12 reviews and a rating of 3.67 / 5 stars vs Zendesk Sell which has 134 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.67 / 5 (12)
4.31 / 5 (134)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
July 29, 2021
September 7, 2021
Pros/Cons
  • Pros

  • Reliable and simple to use tool for remote access and support, it offers extended device information.
  • The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future.
  • Cons

  • It was a little confusing. Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it.
  • Pros

  • Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.
  • Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.
  • Cons

  • System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.
  • Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.
Pricing Range
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2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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