Campaigner software


9 reviews(3.0/5)
9 reviews(3.0/5)

Campaigner is a cloud-based customer relationship management (CRM) solution that caters to small and midsize businesses across various industry verticals. It enables users to manage interactions with existing and potential customers by centralizing customer and sales data in one place.

Campaigner offers sales representatives a sales checklist that provides them with step-by-step plans for closing a deal. The solution's social CRM capabilities integrate a customer's information and updates on various social media platforms like LinkedIn, Twitter and Facebook, and sales representatives can access that information from a client's profile within the system.

Campaigner also offers users integrated email marketing to manage email campaigns. Users can schedule marketing reports on a daily, weekly or monthly basis that are emailed to users automatically. Reports provide data on the sales process, the current pipeline and marketing efforts.

Campaigner offers services on a monthly subscription basis that includes support via email, over the phone and online.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

9 Reviews of Campaigner

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  • Gina from Sporting Goods

    Specialty: Software / IT

    Number of employees: 11-50 employees

    July 2018

    Wonderful product great value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our team had nothing but wonderful things to say about the product from ease of use to results in a short period of time.

    Cons

    No complaints thus far with the software itself or it's functionality. My only complaint would be with the slowness is response from the customer service team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Randall from i-Sight Software

    Specialty: Software / IT

    Number of employees: 51-200 employees

    March 2018

    Campaigner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Nice email templates. The email workflow function works for simple automations. Pricing is reasonable.

    Cons

    Customer support is not too responsive. Integrations are limited, there is not Salesforce integration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Doug from CBD Marketing

    Specialty: Advertising

    Number of employees: 11-50 employees

    September 2017

    There's better out there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Avoid this product

    Pros

    Becomes fairly intuitive after a short while. The list building feature (my list) is nice. Customer service is responsive.

    Cons

    Email through Campaigner CRM did not go through to prospects (big issue), dated design and features became frustrating. Social media integration worked for LinkedIn worked and then did not. Customer service told me they were working on it--for more than a year. Twitter integration never did work. This was a main reason for buying the product, thus a huge disappointment.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kevin from Prime time Mortgage

    Specialty: Mortgage

    Number of employees: 2-10 employees

    July 2017

    Campaigning

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nothing to be added

    Pros

    Very robust software program with an assortment of features available. Very good telephone support from individuals who are very knowledgeable of the product and quite clear in explaining how to move forward with problems you may encounter.

    Cons

    The fact that one has to pay a monthly fee for the product. Would much prefer purchasing the product once and for all as

  • Joe from Einstein's Eyes Inc

    Specialty: Advertising

    January 2016

    Great for sales process

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.

    Cons

    I don't like how the emailing tools require you to send out through the vendor. I can understand this for the mass emails. But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.

  • Amanda from Unirise USA, LLC

    Specialty: Manufacturing

    July 2014

    Good product; wish it had more capability with quoting

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The email marketing campaign features and the Mylists feature are what we like best.

    Cons

    The lack of quoting capability. They could have built this in to offer a more rounded software.

  • Shawn from Safety Speed Mfg. Co., Inc.

    Specialty: Manufacturing

    April 2014

    Really powerful with the right amount of effort

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The product is very powerful, and you can create all of the custom fields you want. The MyList filtering and reporting functions are very robust. I have several daily reports that are scheduled to come to me via email automatically, which keeps me from having to seek out the information.

    Cons

    The system does have some buggy things from time to time, but customer service has been taking care of the issues within a day or less. Email syncing between the CRM and Outlook can be a little sketchy, but you can copy and paste or just send the emails from CRM and then no problem.

  • Daniel from Aeroprobe Corporation

    Specialty: Engineering

    November 2013

    Customer disservice

    Ease-of-use
    Functionality
    Quality
    Support
    Cons

    It's been difficult for us to get in touch with customer service or accounting. We have had times when we were unable to reach the accounting department for days at a time. When calling to reach someone to speak to, we were routed to voice mail, and didn't receive a call back, only an email.

  • Ben from Mordex

    Specialty: Software / IT

    November 2013

    Insufficient Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Robust program with a lot of features. Unfortunately, there are more bells and whistles than needed which overwhelmed my experience.

    Cons

    I was not pleased with the customer service. There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company. Then, we had to leave what felt like an unending array of voicemails with no one picking up or even returning our calls. There did not seem to be one department in charge to speak with. We were moved from one department to another once we could finally get someone on the phone at all. I sent multiple emails to their "support" email address requesting to be cancelled. When I received no response from the company, I called their parent company J2Worldwide and got to the voicemail of the President. After leaving a frustrated message of my desire to cancel and problems doing so, I received no return call from him or a company representative.

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