--- title: "Law Ruler Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Law Ruler Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Law Ruler Software is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/law-ruler-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [Law Ruler Software](https://www.softwareadvice.com/crm/law-ruler-software-profile/) / Law Ruler Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/law-ruler-software-profile/) Reviews # Law Ruler Software User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 47 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 37 reviews (79%) - 4 stars: 8 reviews (17%) - 3 stars: 2 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The support from account management and open conversation about customization and feature enhancement is appreciated. - The platform is easy to use and lead structure is clean and simple. - The cost customer support document management ease of use is what I liked working with Gretchen Sadorf has been really easy and she has been very helpful ### Most mentioned cons - There is a massive amount of data to manage for each case and it has to be efficient or we lose money. ## Law Ruler Software customer reviews Showing reviews 1-25 of 47 (page 1). ### Finally something to fully automate the new client intake process - Overall rating: 5/5 - Reviewer: Russell W. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlined approach to new intakes, fast client interviews and on the spot contract delivery. Call recording and Complete marketing source tracking. At a glace status on client contracts in process and who the process owner is which equates to full team accountability. Technical support is fast and knowledgeable, we have not had a technical question or issue that has not been immediately answered or resolved. #### Cons User interface is evolving and becoming more fluid and screen friendly. The upcoming version release looks to have refined the user interface, sleeker and better than before. #### Vendor response Thanks so much for the kind words Russell! Replied April 2018 --- ### Very Satisfied with the Law Ruler CRM - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Law Ruler has been great for me and my company we do domestic violence classes anger management classes and lots more and it works perfectly in tracking everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost customer support document management ease of use is what I liked working with Gretchen Sadorf has been really easy and she has been very helpful #### Cons It was a little hard creating intake forms but after I got use to it, it was pretty easy it has been very easy tracking everything I need to track #### Reasons for choosing Law Ruler Software the cost off all there other CRMs was way to expensive #### Reasons for switching to Law Ruler Software I had to many files and the office was a mess --- ### Lead Intake & Processing - Overall rating: 3/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered The core functions work well and are easily trained. The support from account management and open conversation about customization and feature enhancement is appreciated. An opportunity would be to better report on and regulate up-time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The platform is easy to use and lead structure is clean and simple. The cost is reasonable considering communications, lead flow, doc collection and e-sign functionality all resides within. #### Cons The form builder is not efficient and causes delays in creation of new case types. It reacts slowly and saves upon every entry, which could be adjusted to allow for more complex forms to be built in less time. #### Reasons for choosing Law Ruler Software Industry specific needs are met and the cost/value is great. --- ### LawRuler Very Good for Large Volume Intake Practice - Overall rating: 5/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Our firm, HKM Employment Attorneys LLP, has worked with Law Ruler for over 4 years, and our experience has been completely positive. Law Ruler is incredibly intuitive, and worked perfectly for our firm, especially when we had to create automations and started receiving thousands of intakes. This is a fantastic intake system, and I'm so happy my firm used it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Quality support Quality search Strong automations Works well with her software Dialpad integrates very well with LawRuler #### Cons It did not have a direct integration with Monday.com, which would have been nice. As our firm went to Monday.com, it did not have the direct integration that I was hoping for. #### Reasons for switching to Law Ruler Software We felt that LawRuler, along with the integration of Dialpad, worked really well --- ### The Law Ruler Revolution - Overall rating: 5/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Revolutionary. That's really all that needs to be said. We are scaling our business and there is no greater engine to do this with than Law Ruler. I have been using Law Ruler since January and everything has been trending upwards. Leads, client satisfaction, communication, revenue, accountability, metrics, transparency have all improved significantly since then. I can't recommend it enough, especially if you are a smaller firm like mine and attempting to outmuscle more established firms: Law Ruler will get you there. The last thing I'll write is that, while the software is easy to implement and grasp, you still need support from the Law Ruler team if you want to really master the software in order to maximize your business. Everyone, particularly Matthew, has been available and supportive from Day One and made time for me and my team very quickly to train and further understand certain aspects of the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The first step of acquiring a new client is a lead and no software has better automated lead capture than Law Ruler. It can integrate with any of your referral sources (i.e. website contact forms, paid leads companies, live chat, etc.) and provides automated contact within seconds. It will offer your firm the ability to capture a new client as quickly and professionally as any other law firm out there. The next revolutionary aspect to Law Ruler is its text integration. EVERY CLIENT RECEIVES A TEXT NUMBER TO COMMUNICATE WITH YOUR FIRM 24/7! This has been a game-changer for our firm, especially in the wake of 2020 where clients will likely prefer not to come into your office. Also, for PI firms, their settlement wizards have made the distribution process easy and transparent. All figures, expenses, medical bills and fees are automatically calculated and clients can actually approve their settlement from their cell phones (or computer). So many other parts of the software that are incredible but I'll lastly that their focus is all about the future and innovation. There have been three or four significant updates since our firm went live in January, 2020. Law Ruler has truly become the engine of my law firm now and for the future. #### Cons Other than a bug and glitch here and there, I've been blown away by the software. #### Reasons for choosing Law Ruler Software Automated lead capture and text technology were critical for my firm. Law Ruler presented that to me out the gate in our demo and I felt that no other software could compete with them. #### Reasons for switching to Law Ruler Software I wanted to find the most advanced, automated and powerful software out there to help scale our business. It took a plane ride from Baltimore to Las Vegas to find it, but there was no other software even close to Law Ruler for my firm's ten year vision. #### Vendor response Thank you, Adam. We appreciate that you shared your Law Ruler experience! Replied April 2021 --- ### Comprehensive and efficient - Overall rating: 5/5 - Reviewer: Samantha S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The data system is fantastic, easy for the staff to use and easy for me to edit, run reports and overall make sure productivity is where it should be. I love this program and would recommend it to everyone that's interested in making a switch. The team at Law Ruler truly cares that you are happy and comfortable and making the switch was much easier than I had initially thought it would be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of use of Law Ruler, all the info you need to find is truly at your finger tips. We had been using a Lexus/Nesus system that was out dated and antiquated and we picked up Law Ruler as if we had been using it for years. Everyday the programmers are coming up with new ideas that boost our Client satisfaction and our productivity. #### Cons There is not much I miss from our old Database software but we had an option to set a monitor that would alert every internal user of an issue. If Law Ruler implemented the same it would be most helpful. #### Reasons for choosing Law Ruler Software We ran a trial and it did not seem like a good enough fit for the price. #### Reasons for switching to Law Ruler Software The system was slow and antiquated and did not meet our needs or integrate with the current software we use on a day to day basis. Law Ruler takes a lot of grunt work out of our day to day process leaving time for more important tasks. #### Vendor response Thank you Samantha! We enjoy working with your firm and it is our pleasure to provide your firm with world-class support! Replied October 2020 --- ### New Law Ruler User - Overall rating: 5/5 - Reviewer: Paul P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered So far my experience has been positive. The implementation by LawRuler has been great. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lead automation is a time saver and helps make sure leads do not fall through the cracks. Since I am a new user, I am still learning the full capability of the product. The support for the implementation of the software has been fantastic. #### Cons The current lack of Onedrive integration is the only thing I have found missing. I understand this is being added. #### Reasons for choosing Law Ruler Software The ability to text electronic signature requests and the integration with other products we use for leads. #### Reasons for switching to Law Ruler Software Clio is a great product for basic law firm function, time tracking, and billing. However, because Clio Grow is a separate product, the functionality with Clio Manage was cumbersome and not well implemented. #### Vendor response Dear Paul, thanks for your feedback! Replied April 2021 --- ### Law Ruler Support Team - Overall rating: 5/5 - Reviewer: Carlina M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered 5-Stars! I've been through a massive transition from a CRM to an ERP. It was a miserable experience. With Law Ruler, my experience has been the complete opposite! Having a direct support contact (ours is [SENSITIVE CONTENT HIDDEN]) makes the transition from Clio to Law Ruler a successful one. Plus he is a great teacher and communicator! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how Law Ruler is BOTH an intake and case management software. Everything under one roof! Plus, the interface is very easy to use! Software is one thing, but the support team is another. The Law Ruler Support Team is incredible! #### Cons Automations and the dialer can take some getting use to. #### Reasons for choosing Law Ruler Software Case Management & Intake Platform Additional perks: Texting, Form Builder, Mass Emailing/DRIPs, Automations, and Tasks! Very powerful system! #### Reasons for switching to Law Ruler Software Clio Manage and Clio Grow are two different platforms that did NOT integrate. We needed something under one roof! #### Vendor response Thanks Carlina! We are glad that you enjoy the service and were able to find something more seamless than Clio/Clio Grow. Replied September 2020 --- ### Great For My Practice - Overall rating: 5/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I have found the experience in using Law Ruler to be great. Whenever a migration to new software occurs, hiccups happen. They have been super responsive to all of our needs, and to our suggestions, and so would not hesitate to recommend Law Ruler. I'm really looking at unlocking the full potential for this software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My team really loves the software. The workflows are exactly what I was looking to create, and the document automation is super simple to use. #### Cons I don't really love all the tabs on my browser that this creates, but that's a personal thing. It does make it easier to navigate back to the main screen by just closing tabs. #### Reasons for switching to Law Ruler Software I wanted a more robust practice management, CRM, and workflow automation software that I could tailor to the needs of my firm. --- ### A Very Satisfied Customer - Overall rating: 5/5 - Reviewer: Craig D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered We are still getting familiar with the software and all of its features, but so far, our experience has been as good as we were hoping for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about the software has been working with out account manager, [SENSITIVE CONTENT]. He has been very helpful in explaining how the system works, he is always available for questions, and he's very generous with his time. What appeals to me the most about the software itself is its ability to help track our different marketing campaigns. I also love the automatic text and email replies to our clients. #### Cons We are still trying to figure out how to best send documents to clients for e-signature. #### Reasons for choosing Law Ruler Software The marketing features and the easy to view case status displays --- ### Excellent Product for Simplifying Intake Process - Overall rating: 5/5 - Reviewer: Neil D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent. The customer service has been the best part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prior to subscribing to Law Ruler, we were doing intakes manually and sending out retainers the same way. This product has helped change that and drastically improved our efficiency and saved time and aggravation. Although we do not use it for case management, they have apparently made significant upgrades on that side as well and I know at least one attorney who switched over from his prior case management system and now uses Law Ruler for everything. #### Cons The fact that it is not yet integrated with Needles Neos, although that's not Law Ruler's fault. #### Vendor response Hi Neil, thanks for your feedback! Replied April 2021 --- ### I have had the software for about a month and I love it! - Overall rating: 5/5 - Reviewer: Russell L. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered About a month ago, I was reading all about every case management software known to man. If you are shopping for it you know how many there are. Then I read about Law Ruler on this web site. After that, none of the others measured up. I wanted my firm to be on the cutting edge of technology. I wanted a case management system that made my job easier while also helping to provide better customer service to my clients at the same time. If you want that for your law firm, then Law Ruler is the best choice for you. It was for me. I love the way Law Ruler helps me make sure I never let a new client lead fall through the cracks! I love the way documents can be automated. I love the way the support team at Law Ruler has treated me. They have been great to work with. I feel like they care about helping my law firm grow and about helping me provide my clients with the best service possible. They also did an awesome job creating my web site. My clients, friends, and other lawyers have all been totally impressed with Law Ruler. If you give them a chance I think you will be blown away as well. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for the kind words Russ! It has been our pleasure to work with you and your firm! Replied October 2015 --- ### Law Ruler is a Must Have in Any Law Firm - Overall rating: 5/5 - Reviewer: Andrea G. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We are a personal injury firm with a significant amount of leads. We needed a program that could help us keep track of our leads in order to provide the best service possible. Ever since we started using Law Ruler our law firm has been more efficient than ever before. We no longer have to worry about any leads slipping through the cracks because with Law Ruler we have an implemented system that allows us to keep track of our leads and follow up on a timely basis. It is simple to use and provides data and analytics that graphically show all of the leads, their status and their sources, which in turn prove how efficient Law Ruler is. The product is top notch and so is the customer service. Our questions are always answered on a timely basis and Law Ruler representatives are always helpful and friendly. Every law firm should have Law Ruler. Your clients and staff will thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks Andrea! We are glad you enjoy using Law Ruler! Replied September 2015 --- ### Great Solution to a Huge Problem - Overall rating: 5/5 - Reviewer: Ryan B. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered Prior to Law Ruler, leads were always a complete mess.... attempts to track a lead's status was only as good as the employee inputting the information. Human error was rampant and cost my firm a fortune. Taking the human element out of 90% of the lead process has resulted in a better customer experience, better close ratios, and a better return on investment. We can now, with great accuracy, handle far more volume than we could before. I am very pleased with the software. Dan and his team have been fantastic to deal with and are very responsive whenever we had an issue. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks Ryan! It is a pleasure to work with such a professionally run law firm such as the The Bradley Law Firm that really cares about the client experience! Replied November 2015 --- ### We liked how its dummy proof - Overall rating: 5/5 - Reviewer: John W. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered We evaluated several other solutions for intake and this is the one we liked the best. We looked at a few others that advertised easy to use features and they were NOT so easy to use. I would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for the feedback Mr. West! Replied June 2015 --- ### The best of both worlds! Epic ease of use and functionality! - Overall rating: 5/5 - Reviewer: Damon G. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered Software's main dashboard is so easy to use. New users can grasp the all-in-one look and feel in no time at all. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### God, but could improve. - Overall rating: 4/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been OK. I wish more developments deal with automation instead of attempting to add a complete case management system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The ease of use and the setup for different intake case types. #### Cons The setup and the choppiness of the automation. --- ### The best legal software that we run our practice on - Overall rating: 5/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I was able to do more with less, increase my lead conversion rate, and manage my disability cases in a much better way. We are exclusively a disability firm which comes with its own unique challenges. There is a massive amount of data to manage for each case and it has to be efficient or we lose money. Law Ruler has been incredible for us and solved this problem! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the built-in smart dialer feature that prioritizes our leads and has helped us grow the firm aggressively. The system itself is easy to use which helps since our staff is all virtual now because of covid. Also, I am not very technie so I put Law Ruler in touch with my vendors and they did the integrations for me. It saved me a lot of time and helped a lot! #### Cons We went through 2 other software systems before Law Ruler that had all failed to implement our workflow in a useful way. They all looked similar and were nice to look at, but the key difference is that Law Ruler had a consultant work with me to make Law Ruler conform to how we do business, and it was done in a month. The other companies who I won't mention were trying to force my firm to fit into how their software worked which failed miserably. #### Reasons for choosing Law Ruler Software The people at Law Ruler and their level of caring about our business is what made the difference. If you read this review, you should ask the company how long it takes until you get a login and how long to be implemented. There are a lot of tricksters out there is seems that are selling you vaporware/future product or do not have the workforce to deliver on their promises. When you are running a business, you do not have months to wait for a login after you cancel the current software that you are using. Who would?! I did not have that problem with Law Ruler. #### Reasons for switching to Law Ruler Software The other companies promised us the moon and stars, but took months to give us a login to a working system. When we finally logged in, the other company (not Law Ruler) gave us an empty shell with no workflow initially, then we had to wait several more months and had to basically do it for them because they could not understand or cared to follow through. #### Vendor response Thank you for your feedback, it is gladly appreciated! Replied September 2020 --- ### Easy to use and reliable case management - Overall rating: 4/5 - Reviewer: Alex E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. [sensitive content hidden] is a pleasure to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lawruler's built in dialer has continued to improve over the years allowing us to sign more clients for less money. #### Cons The system operates slow, too frequently. #### Reasons for choosing Law Ruler Software Pricing #### Reasons for switching to Law Ruler Software Additional features --- ### Overall, excellent product. With a few tweaks it could be the best in the business. - Overall rating: 4/5 - Reviewer: Nathan W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been a really good experience. Our main contact - [SENSITIVE CONTENT HIDDEN] - has been exceptional and incredibly responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lead generation and monitoring, converting cases, automations, text messaging, and pretty significant customizations. #### Cons Email, calendar system, case monitoring once leads are converted, lack of integration with Dropbox or other 3rd party providers. #### Vendor response Hi Nathan! Thanks for your feedback! We believe in constant improvement and aim to deliver the best solution on the market. Replied May 2021 --- ### Law Ruler helps us keep track of everything! - Overall rating: 5/5 - Reviewer: Octavia C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered I can't not say enough wonderful things about Hillel Charm and our positive interactions. Hillel has helped our team get the most out of Law Ruler for our business. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can keep all records related to a client in one place. It is simple and easy to track where in our process a case lives and to create follow ups that make sense for us. Our dedicated Law Ruler resource, Hillel Charm, is great at helping our team work through business cases and how to use Law Ruler to effectively solve for these. The support team is quick and usually solves requests on the first or second contact. The dialer is extremely helpful to keep all contacts and notes in one place. #### Cons The calendar is missing features like recurring reminders and events. --- ### Best Legal CRM. Best user interface of any software used by the firm. - Overall rating: 5/5 - Reviewer: Jackie S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our process of interviewing potential clients would be unmanageable without Law Ruler. Managing our call volume and analyzing lead volume and quality would be impossible without Law Ruler. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use and can be easily customized to meet the firm's changing needs. Customer support is the best in the business. #### Cons I would like to have a way to store, edit and send standard responses that we send via text. --- ### Law Offices of Joshua Cohen Slatkin - Overall rating: 5/5 - Reviewer: Joshua C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Law Ruler for over 5 years and with good reason. Law ruler's intake software has enabled our law office to efficiently perform client intakes and send e-sign documents with the touch of a button. Law ruler has enabled us to streamline our intake process and perform more intakes and sign-ups. The customer service is hands down the best in the legal industry. Hillel Charm, my account manager, spent hours with me setting up my customized intakes and e-sign documents. We worked together on a weekly basis and customer service representatives are always available to help out. I highly recommended using law ruler for your intake and case management needs. #### Cons Does not integrate with all third party vendors #### Vendor response Thanks so much for your feedback, Joshua! We appreciate it! Replied May 2021 --- ### law ruler - Overall rating: 5/5 - Reviewer: jonathan h. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered excellent. [SENSITIVE CONTENT] makes it all worthwhile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros organizes our intake into a usable process #### Cons I like it. I did not like the mobile version but I can use the desktop on my iphone so that works. #### Vendor response Thanks for the feedback, Jonathan! We are working on adding features to improve the product to match our world-class support. Replied September 2021 --- ### Happy people at MedLogic - Overall rating: 4/5 - Reviewer: Andrew J. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT] is the best. Without him, we would be shopping around. #### Cons E-sign document creator doesn't save work progressions. #### Vendor response Andrew, thank you for taking the time to leave your feedback! We appreciate hearing from our happy clients! Replied November 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/law-ruler-software-profile/reviews/?page=2) --- Law Ruler Reviews, Pros and Cons - 2026 Software Advice